Collections Specialist Customer Service
Resume:
LINDA S. Fox
PO Box ***
Austin, IN *****
Cell Phone: 812-***-****
Email: advl3y@r.postjobfree.com
EDUCATION:
Austin High School, 1989, Austin, Indiana
Paraprofessional, 2006, Johnson Elementary School, Scottsburg, Indiana
Ivy Tech Community College, Associate of Arts General Studies, 2015, Madison, Indiana
Indiana University East, Bachelor of Arts Communication Studies, 2017, Richmond, Indiana
University of Southern Indiana, Masers of Health Administration, Evansville, Indiana
CAREER OBJECTIVE:
Career driven in healthcare administration with experiences on both personal and professional levels.
SUMMARY OF QUALIFICATIONS:
Over twenty-five years experience in the service industry. Principal strength includes the following:
strong leadership, organizational and managerial abilities
excellent record in building relations with diverse individuals
strong decision maker
detail oriented
superior follow-up skills
excellent motivational and analytical abilities
outstanding written and oral communication
adept in educational skills, research, research papers, report writing and other forms of writing communication
AREAS OF EXPERTISE:
Project Management, Key Account Management, Staffing, Training and Development, Executive Presentations, Resource Planning and Allocation, Competition Research and Analysis, Advanced Customer Service Skills, Strategic Planning, Performance Optimization, Crisis Management, Organizational Leadership, Consensus Building, Benchmarking and Applying Best Practices, Self-motivated with Leadership and Managerial Strengths, Strong Negotiation Abilities, Strengths in Recognizing and Resolving Issues using Proposed Solutions and Implementing Change, Patient Advocacy in particular with the Disabled and Geriatrics, Relationship Building on a Professional Level, Strong Critical Thinking Skills.
PROFESSIONNAL EXPERIENCE:
02-2009 to 07-2015 Citigroup
4600 Houston Road, Florence, KY 41042
Job Title: Collections Specialist/Financial Liaison
Managed and directed daily operations for Citi services to ensure processes were in compliance with standard operating procedures by providing excellent levels of quality, service, and problem-solving.
Executed and handled error corrections, operational and emerging difficulties, disciplinary actions, and customer complaints
Championed recognition and motivational efforts throughout the client market
Executed excellent conflict resolution skills and aided in continuous improvement
Established and maintained an excellent network of business relationships as a result of extensive interaction and communication with customers, vendors, and corporate personnel
Managed, analyzed, and administered delinquent financial reports and assisted with acquisition of delinquent accounts
Planned and implemented financial management with collections of past due accounts
Analyzed budget variances and initiated appropriate guidelines to more aggressively control expenditures and increase productivity
Utilized a participative management style and maintained an open door policy to encourage employees to contribute suggestions and ideas to overall management and operations
Maintained effective communications and consultation with pre-litigation department to maximize growth and profitability
Evaluated and demonstrated an uncompromising execution of the highest standards of quality, service, customer satisfaction, and collection of accounts
Resolved operational problems and utilized leadership skills to develop team concepts among staff
Consistently met and surpassed managerial goals while a visible approach to customers and keeping within state and federal collections compliances
09-2008 to 09-2010 Walmart
3450 Valley Plaza Parkway, Fort Wright, KY 47017
Job Title: Cashier
Completed customer transactions per scanner/cash register as well as offer and/or resolve purchasing issues customers may have with their transactions
08-2004 to 08-2007 Scott County School District 2/Johnson Elementary School
4235 East State Road 256, Scottsburg, IN 47170
Job Title: Librarian
Instruct students in selecting and using research materials and technology
Plan, organize, coordinate, oversee, and provide library services in school library
Purchase and catalog books for library collection
Process and circulate library books, materials, and equipment
Process and shelve library materials
Assist students, teachers, and staff in the selection of library materials and equipment, particularly pertaining to the Accelerated Reader Program
Assure that students and teachers have access to library materials for classes, assignments, and recreational reading;
Provide introduction to the library and the technology within; train and provide work direction to assigned support staff and student workers.
Consult with site principals to determine the goals and objectives of the library program and to establish principles of operation
Plan, schedule, coordinate, oversee, and provide library services independently in accordance with a variety of programs and assignments at assigned schools, supervised by the school principal
Direct and train paraprofessionals and student helpers in the processing of books, technological operations, shelving, filing, library displays, and other research activities
Provide access to information through acquiring and organizing diverse materials selected to represent a wide range of subjects, levels of difficulty, and formats, both traditional and electronic or multimedia.
Coordinate the selection, ordering, circulation, and inventory of library/media materials; direct the processing of new books, periodicals, and technological selections for the library; complete requisitions for the purchase of books, technology, publications, equipment, and other library materials
Develop a library collection that supports the schools’ curriculum and state content standards; coordinate book orders with teaching staff to provide publications which support core curriculum
Design an accessible, efficient, and inviting facility for student learning
Maintain an adequate system of records on all library/media materials
Attend meetings and District in-services as requested
Balance and maintain budget records for the library
Process print, media, and materials for circulation
Assist students in locating and selecting desired or needed books, periodicals, pamphlets, materials, or technology support
Instruct students in library science, appropriate student behavior, and use of technology
Oversee the selection, organization, and distribution of materials and equipment
Maintain professional competence through participation in professional growth activities
Notify teachers of newly-arrived books applicable to classroom topics or themes
Coordinate periodic physical inventory of library books, materials, and equipment as applicable
Assist teachers in the evaluation, selection, and use of materials; collaborate with teachers to instruct in information literacy
*Additional Professional Experiences upon request.
REFERENCES
Jennifer Rogers, RN DNS-CT IP WCC
Regional Director of Clinical Services, Trilogy Health Services
Dr. Kaye Lafferty Lopolito
Retired Professor from Jefferson Community College, Louisville, Kentucky
Dr. Kevin J. Valadares
Chair of Heath Administration, University of Southern Indiana, Evansville, Indiana
Contact this candidate