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P.O BOX 302**-***** NAIROBI

PHONE 071*******

EMAIL: advl2v@r.postjobfree.com

MERCY WANJIKU PAUL - RESUME

Profile

PERSONAL DETAILS

Nationality : Kenyan

Languages : English, Swahili

Religion : Christian

An insightful, creative and supportive team player with initiative, good judgment with self-drive to consistently deliver exceptional performance in demanding and dynamic environment. Highly numerate with excellent planning, organization and problem-solving skills combined with good communication and interpersonal skills cutting across health and nutrition, relationship and retention, care and support, giving hope and encouragement, counselling acquired during my working experience.

CAREER OBJECTIVE

Seeking a relevant and challenging position in an enabling environment where my current qualifications, abilities and experience would be an asset to the organization. Through own initiative continue to acquire more knowledge, experience and skills to keep up with ever increasing professional challenges and demands for increased efficiency in any institution, desiring for greater responsibilities, challenges and opportunities for career advancement. SUMMARY OF PERSONAL SKILLS & ATTRIBUTES

• Team player

• Good health care skills

• Works comfortably with no supervision

• Industrious, Honest and patient

• Care giving

• Good communication skills

• Basic Life Support

• Excellent Learner and ready to share knowledge acquired

• People Management skills and attention to details INDUSTRIAL EXPERIENCE

September 2020 –To date Customer Service -Paper bags Limited Key Duties

• Manage first hand customer complaints and conflicts Volunteered at Afri-care hospital as a care giver

• Personal care assistance to patients e.g., Cleaning & feeding

• Encouraging and comforting patients to ensure good attitude and hope

• Communicating importance of good diet, medication and simple exercise 2

May 2020 to July 2020 - Volunteer at Shadow Mountain Children’s home

• Personal and domestic care

• Cooking and feeding the children

• Teaching on need for hygiene and proper nutrition

• Teaching on communication skills and conflict management & handling

• Donations & rescue missions

September 2019 – June 2020 Online Customer Service - ATFX GLOBAL Key Duties

• Host the live talk show in forex trading training.

• Train and advise clients on forex trading, financial market position and commodity trading

Part time job at Oakwood medical clinic as a care giver.

• Cleaning and organizing the wards

• Spend time and share stories with patients

• Encourage patients to feed well and perform simple but regular exercise as advised by the doctors,

• Explain the simple facts of their illness and what can be prevented and how.

• Administer medication as advised by the physician

• Pray and play

August 2014 – April 2019 Chief Operations Officer: Amka Holdings Ltd Key Duties

• Human resource duties

• Manage Data Entry and Data Organization

• Ensure the operations of the company are smooth running

• Maintain office discipline and etiquette

• Ensure team work among staff

• Organize staff training and conduct meetings

• Ensure the office environment is conducive for all

• Maintain health and safety measures at work

Weekend volunteer job at St. Nicholas children center. Motivator and hygiene coach

• Organized and participated in team events with the children at the center

• Clean and tidying up the Centre

• Cooking and feeding the children

• Tree planting and Fundraising

• Singing and playing games with the children

3

July 2012- To Feb 2014 Personal Financial Consultant: Standard Chartered Bank (K) Ltd Key duties:

• Providing solutions to financial needs for customers

• Providing advice on personal financial management

• Conduct periodic snap checks for the tellers on cash and drafts

• Man, the bank keys and manage the door

• Provide service to the bank customers and ensure they get first resolution

• Ensure team work among staff

• Participate in CSR activities to touch our community in various children’s homes and homes for the aged. Engaged in Feeding programs, healthy and sanitation activities, care giving to the young and old. Playing games together

• Homes visited include, Sure24, Rongai children’s home, Njoro baby-care among others,

July 11th 2007- June 2012: Sales Manager: Barclays Bank-Nakuru East Key duties:

• Driving performance by networking, identifying, coordinating and organizing market activations for the Customer Advisors.

• Effective Coaching, supervising, training, and motivating each of the Customer Advisor

• Growing talents and capability in the direct sales team, communicate set targets and develop strategy and plans on how to meet the targets and surpass without compromising customers’ needs and relations.

• Perform compliance checks on product applications prior to forwarding them to the appropriate departments to ensure proper control measures have been adhered to.

• Handle complaints from customers, resolve what is within my reach and escalate what is beyond my level to the appropriate persons, follow up to ensure the customer does not feel neglected.

• Resolve conflicts emerging within the team

VOLUNTEER ACTIVITIES

• Volunteer job at Nakuru show ground during and after the post-election violence in Kenya

• Sure24 children’s home – volunteer as a mentor, social counselling and encourager, nutrition and hygiene coach

• Cooking together with the children, cleaning and playing games

• Held listening moments with the children where they were allowed to pour their hearts out, their frustrations and their dreams in exchange of confidentiality.

• Steering donation drives to feed and furnish the home.

• Community service responsibility at Talitha Kum children’s home – A home for orphans who are HIV positive by birth, - counselling, teaching on the need for medication, proper diet and exercise and hydration. Cooking, feeding and games. 4

January 2006 - June 2007: Administrative Assistant; Centre for British Teachers (CFBT) Key Duties:

• Training on introduction of HIV/AIDS education to upper primary school

• Training on STI and STDs among the youth and how to avoid them

• Training on how to take care for those already infected and affected.

• Training on how to take care of children born with HIV

• Proper communication of the information to the newly infected.

• Manage the stationery, issue and document the issuance records

• Ensure all the learning materials are in order and ready at the times and dates required. These include books, manila papers; teaching aids i.e., tapes and pictures for illustration.

• Prepare travel claims for all the participants and facilitators, liaise with the institution accountants to ensure refunds are paid and on time.

• Liaise with institution heads to ensure that participants get good facilities for sleep and food.

• Compile data from all the lessons learnt in a week, organize, type and send it to the head office

• Compile report regarding the course and feedback from participants and send it to head office on a weekly basis.

EDUCATION

ST. PAUL’S UNIVERSITY: 2017

• Bachelors of Business Administration and Management - Finance DALC-WESTLANDS CAMPUS: 2005

• Advanced Diploma Business Studies & Diploma in Human Resource-Cambridge Association of managers

PAIP COMPUTER INSTITUTE: 1999

• Computer software

ST. JOHN’S COMMUNITY COLLEGE: 1996-1997

• Office Administration Studies-Pitman’s Qualifications. - Advance level Achievements:

• Awarded Standard Chartered Nairobi Marathon Branch Champion certificate Professional Training

• Certificate in Basic Life support certificate – American Heart Association

• Certificate in care giving – St. John’s Ambulance

• Certificate in customer service

• Member of the Red cross

• Time Management

• Conflict Resolution at Work

• Organizational Skills

• Health and safety at work training

• Record keeping and feedback

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REFEREES

Peninnah Muchiri

Associate Director,

Amka Holdings,

Tel: +254-***-******

Eric Gitau

Senior Key resource teacher

Moi Secondary school

Tel: +254-***-******

Purity Wamwea

Customer Care Manager,

Tel: +254-***-******

Contact this candidate