CURRICULUM VITAE

PERSONAL DETAILS

Name Mary Wambui Ikahu

Phone No +971*********

Email advl0w@r.postjobfree.com

Nationality Kenyan

Date of Birth 17/3/1988

PERSONAL ATTRIBUTION

I am a highly disciplined, honest and hardworking person who is also very creative, innovative and dynamic in terms of change when required. I can deliver high level performance with minimum supervision.

In addition to this, I have strong organizational and leadership skills, good interpersonal communication and analytical skills.

CAREER OBJECTIVES

To deliver friendly and efficient customer service by creating a warm and welcoming atmosphere for all of our customers, with the key aim of retaining and attracting new customers. I take delight in exploring new territories and pushing existing limits by following up new leads or referrals fully. Presently looking to join a company where success is rewarded & internal succession is given priority.

EDUCATIONAL BACKGROUND

Diploma in Public Relations (Second Class-Upper Division) 2008 – 2009

University of Nairobi, Kenya

Certificate in Computer Applications – Srathmore University, Kenya 2007 – 2008

Kenya Certificate of Secondary Education- St.Lucie Kiriri Secondary School 2002 - 2005

STRENGTH AND SKILLS

Gained 13+ years experience within diversified industry

Ability to deal effectively w/ phone & email inquiries

Exemplary Communication skills (Verbal & Written)

Possess Integrity, Creativity, Honesty & Teamwork

Expertise in Customer Service/Call Centre

Proficient in MS Office application (Word, Excel, PowerPoint).

Excellent communication skills & telephone manner

Capacity to work under pressure & meet deadlines

CAREER SNAPSHOT

Guest Service Agent - Holiday Inn Express, Jumeirah Aug 2021 – Jan 2023

Help Desk Agent – International School of Creative Sciences, Sharjah Aug 2019 – July 2021

Inbound Call Centre Agent – Tanfeeth (Emirates NBD Group), Dubai Jun 2018 – July 2019

Office Administrator cum Secretary – SOS Children’s Villages, Kenya Jul 2013 – Jun 2016

Data Entry Clerk – SOS Medical Centre, Kenya April – Jun 2013

Front Desk Administrator – Centrofoods Industries, Kenya Jan- April 2011

PROVEN JOB ROLE

First point of contact for visitors and guests.

Solve basic problems the guests might have.

Escalate issues that were too complicated to the relevant point people.

Answer and connect phones calls to the department requested.

Improve information sharing which in turn builds the teamwork.

Enhance the satisfaction of guests.

Guide new and existing guests on how to navigate their way around Dubai.

Respond to emails in a courteous and timely manner.

Make reservations for new guests.

Assist my duty manager with monthly reports.

Good command of the Opera system.

Take guest requests and share them with the relevant department.

Maintain a clean and orderly work space.

Make requisition for office supplies before they run out.

REFERENCE

Upon request

Contact this candidate