Patrick Tshisele

Normal, IL ***** 309-***-****

advkyt@r.postjobfree.com

OBJECTIVE:

I am Tech savvy with proficiency in key business applications and with excellent presentation skills. I am a powerful team leader with the understanding of the importance of customer care within a business operation. Finally, I am well-mannered, articulate and a hard-working individual able to quickly learn and utilize new software applications and database systems.

SOFTWARE SKILLS: Epic, Proficient in Microsoft Word, Excel, PowerPoint, SharePoint, Outlook, MS Access, Rally

EPIC:

Credentialed in Grand Central, Cadence, Professional Billing, ASAP and Willow

GENERIC SKILLS:

Administrative Operations

Data Entry

Instructional Designer

Training Materials

Instruction & Mentoring

Leadership

Manual Creation

Time Management

Medical Terminology

Oral and Written Communication

Problem Resolution

Customer Service

Data Analyst

Team Management

Web-Based Training

PROFESSIONAL EXPERIENCE

Carle Foundation/Health Alliance 08/2020 to present

Epic Credentialed Trainer

Creates eLearning storyline instructions and trained 200+ end-users remotely

Creates Data Integrity procedure and policy manuals

Creates revenue cycle procedure and policy manuals that decreased variation in medical billing process and workflow

Creates revenue cycle policies manual to assure that the various reports and records issued by the company accurately reflect operational results

Create scheduler’s training manual

Creates Medical Billing training manuals to visually instruct end-users and as a result their performances increased by 90%

Creates training assessments to assess end-users’ understanding of the trained material, knowledge, skills and abilities

Posts paid invoices on the Ledger

Verifies insurance eligibility by using insurance websites and clearinghouse to see real time eligibility

Manages the medical record department

Fixes Epic system functionality errors for the Cadence, Ambulatory, Professional billing and ASAP applications

Trained over 200+ people

Creates audit graphs in excel to visually present staff performance to the director and vice president of revenue cycle

Scripps Health 03/2016–08/2020

Epic QA Tester Analyst

Troubleshoot problem and provides technical training to less experienced employees

Maintain test system configurations and executing test script using test tools for compliance with testing standards

Complete investigation and translation of business requirements into test cases

Design and manage end-to-end testing activities for various projects across the business

Create test scenarios from User Stories

Create Test Script for each test scenario

Perform integration testing from Cadence, EpicCare, Willow and Professional Billing by using Test Script

Document pass or fail or block scenarios on the test scenarios worksheet and in Rally

Document fail scenarios as defect in Rally

Knowledge of Agile Methodology and SOAP UI

Performed Integration testing by using billing script

Developed and maintained the detailed test plan, test procedures and test Cases across different epic Module (Orders, Willow, Cadence etc)

Caterpillar

Logistics Planning Analyst 10/2015– 03/2016

Performing 65 Salesforce tickets a day.

Analyzed information and options by developing spreadsheet reports using Pivot Table, Excel, ERP and Access.

Applying Late Load Notification using access tools.

Responded and negotiated to inbound and out bounds customers call.

Analyzed LTL and Truck load and tender updated.

Performed expedite load by finding a low cost carrier.

Experienced in supply chain logistics of customer specific and handling costs into our facility.

Accountant with general ledger and Excel experience.

Analyzed information and options by developing spreadsheet reports using Pivot Tables, Excel, ERP and Access.

Utilized Excel to gather data on forecast demand, supplier costs, and internal average costs to manage product purchases.

Handled account reconciliations, inventory, updating cost records, special projects, month end close in an activity based/standard cost system.

Prepared journal entries, posting from journals to general ledger, and preparing original general ledger entries.

Hinduja Global Solutions 09/2014 – 10/2015

Bilingual French Customer Relations Associate

Responsible for the purchasing and creation of approved purchase orders requested by company buyers.

Experienced in Risk Management and purchase order procurement.

Responded and negotiated to inbound and out bounds supplier calls.

Developed supplier/customer satisfaction strategies with my team to help grow HGS.

Utilized Excel to gather data on forecast demand, supplier costs, and internal average costs to manage product purchases.

Experienced in data mining inventory activity to determine obsolescence and excess costs.

Facilitated call coverage support for the fellow team members.

Applying PC spreadsheet, database, and word processing software; processing data using a computer.

Mitsubishi Motor 09/2010– 09/2014

Staff Purchasing / Accountant Consultant

Experienced in supply chain logistics of customer specific purchased product, successfully reducing transportation and handling costs into our facility.

Negotiated vendor terms and agreements as well as initiated purchase orders keeping proper inventory levels for prevailing business activity.

Assisted with month end reporting including creation reviewed and evaluated existing customer –associate interaction practices.

Provided suggestions for maximizing market potential, which helped branches meet and exceed purchasing and sales quotas.

Surveyed suppliers/customers to investigate customer satisfaction.

Analyzed information and options by developing spreadsheet reports using pivot tables in Excel, ERP.

Also helped in payroll system and payroll related items, Using ERP, ADP.

T-Mobile 11/ 2005– 12/2010

Staff Accountant / Manager

Prepared transactions to be recorded in records of original entry.

Prepared journal entries, posting from journals to general ledger, and preparing original general ledger entries.

Summarized data from a ledger to a trial balance.

Closed accounts at the end of an accounting period.

EDUCATION

Master of Science in Accounting, American InterContinental University, IL, 2016

Bachelor of Science in Business Administration and Business Management, Lincoln College, Normal, IL, 2014

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