LaToursha Renette Ezell

** ******* **** ********, ** 39483

Cellular: 601-***-****

Email: advkxr@r.postjobfree.com

Career Goal: Seeking a long -term career in business operations

Education:

Bachelor of Science in Office Administration /Business Education Technology The University of Southern Mississippi May 2001

Associate of Science in Health Services Administration/ Medical Billing and Coding Technology Southwest Mississippi Community College May 2008

Relevant Experience

Walgreens Pharmacy - Columbia, MS August 2021 to October 2021 Customer Service Associate

● Greeted customers upon entrance, updated customers Walgreens Rewards information, demographics, or edited health insurance information

● Accommodated Pharmacists, Pharmacy Technicians, and department managers with tasks including opening or closing the store, scanning and refilling prescriptions, answering phone calls, pricing, labeling, or cleaning shelves or counters while stocking merchandise daily

● Deleted or closed old accounts, reported any prescription errors or shortages, corrected, and resubmitted claims Managed credit applications, returns, voids, exchanges, rain checks, and refunds as needed

● Responsible for taking inbound calls, informed customers on their next refill dates, expired medications, how to access their online pharmacy accounts, and arranging prescription orders according to their bin number

The NPD Group DBA VIP VOICE, Inc Port Washington, NY August 2016- September 2020

Remote Freelance Marketing Assistant

● Participated in a variety of surveys, questionnaires, or marketing research for retailers world-wide

● Entered survey responses into an internal database and prepared reports or summaries as required

● Retrieved answers to questions in accordance with instructions to obtain various specified information such as person’s name, age, address, residency, and/or religious preference

ScribeAmerica- Contractor Marion General Hospital Columbia, MS August-October 2019

Emergency Medical Scribe Training

● Gathered information for patient visits and partnering with physicians to deliver effective patient care

● Recorded lab, x-ray results, consultations, or patient evaluation data to healthcare professionals

● Transcribed and documented patients’ admission status, discharges, or follow-up in their EMR. Barnes & Noble College Bookstores August 2017-March 2019 Hattiesburg, MS Web Supervisor

● Accountable for cash office procedures, store reports, financial aid accounts, bank deposits, returns, and exchanges

● Opened or closed the store per shift, balanced the safe or cash registers, or resolved disputes

● Responsible for new hire training, completing special orders in-store or online, any shipments, inventory, all purchase orders, general purchases textbook adoptions, textbook rental fees, buy-backs, or chargebacks

● Revised store fixtures, signages displays, price changes, markdowns, discounts, or rebates on merchandise

● Supervised end of shift recovery, book fairs or graduation events

● Sold graduation caps, gowns, gifts cards, cosmetics, clothing, health, beauty, stationary, or dormitory items for students and the general public

Griffin General Dentistry January-February 2015 Hattiesburg, MS

Dental Office Assistant Externship

● Informed staff when patients arrived, answered phones, scheduled or confirmed office appointments and surgeries

● Diligently sterilized instruments and worked areas in accordance with sterilization and disinfect protocols

● Set up examination room organized, and prepared dental instruments for 10-40 dental procedures per day

● Dictated notes for the dentist, processed X rays, gathered patients vital signs, and performed other chair side duties

General Dynamics Information Technology - March-October 2015 Hattiesburg, MS

Help Desk Support Analyst

● Performed daily floor management of the call center, answered transfer calls for Tier1-Tier 3 levels, reset passwords, created detailed tickets for service requests, and resolved complaints

● Coordinated with IT system engineers or field technicians to troubleshoot and resolve a large variety of technical issues with monitors, keyboards, hard drives, modems, or network cards

● Explained insurance plans and prices to customers, enrolled customers in a plan if requested, and submitted applications electronically

Southern Miss Catering Hattiesburg, MS August 2013-April 2014

Catering Assistant

● Assisted the Catering Sales Manager with new-hire training, met deadlines maintaining safe systems of work, or ensuring the adequate provision of hygienic- nutritious, food service

● Conducted administrative procedures, participated with scheduling daily coordination of all catering orders, organized assigned events or meetings

● Consulted with customers to identify any changes to orders, recorded and closed out daily catering sheets, resolved arising client complaints, and collected payments

AmeriCorps - Hattiesburg, MS March 2013 to June 2014 Instructional Assistant / Recruiter

● Recruited, mentored, and trained over 27 AmeriCorps volunteers to 3- to 12-month terms of service

● Hosted weekly meetings, workshops, orientations, volunteer training, or proctored tests as instructed

● Worked in small groups with 20+ students in grades Pre-K- 6th utilizing tutorial sessions for reading, mathematics, and writing inside the classrooms or within the library

● Prepared lesson plans, homework, or test materials for students with a range of disabilities and learning differences, including ADD, ADHD, autism spectrum or dyslexia as requested by Head Teachers or School Administrators

The WestPoint Church - Hattiesburg, MS May 2013 to December 2013

Data Services /Front Desk Assistant

● Resolved any hardware, software, or network related issues as required

● Supported Data Center staff with heavy data entry, financial reports, applications with SQL databases, or A/R& AP

● Answered multiple phone lines, checked identification for authorized entry and managed sign-in sheets

● Ensured membership and financial contributions were accurate and up- to- date daily

Gentle Touch HomeCare Service Hattiesburg, MS October 2011 March -2012

Patient Care Assistant/Home Health Assistant

● Assisted patients with daily living activities such as preparing meals, housekeeping, bathing or dressing

● Recorded patients' blood pressure, temperature, pulse and weight on a regular basis as well as monitored and reported patients' unusual physical or behavioral changes to licensed or registered nurses

● Aided patients while walking or standing as well as transporting them to and from the bed, physical therapy, or to the car for doctor visits or recreational activities as required