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Center Representative Agent

Location:
Woodbridge, NJ
Posted:
February 26, 2023

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Resume:

Theresa DeRogatis

Human Resources Manager

Woodbridge, NJ 07095

advkx6@r.postjobfree.com

+1-732-***-****

Authorized to work in the US for any employer

Work Experience

HR Manager

Bettaway Transportation Logistics - South Plainfield, NJ October 2018 to Present

• Manage all HR operations by collaborating with executive staff to execute the company goals and strategy related to staffing, recruiting, and retention.

• Responsible for all HR programs including compensation, benefits, disciplinary matters, performance and talent management, employee recognition and morale, as well as training and development for all entities.

• Implement and administer EEO, AA, FMLA, LOA, etc. for all entities.

• Maintain excellent relationships with hiring managers by providing HR advice, guidance and decisions.

• Coach managers/employees through performance management issues.

• Recruit, interview and hire new staff.

• Plan, lead, develop and implement company policies.

• Ensure compliance with federal, state, and local employment laws and regulations. HR Manager

Physicians Practice Enhancement - Red Bank, NJ

September 2016 to May 2022

- Recruit and attract top talent for physician's management company

- Develop and administer programs, procedures and guidelines to help align the workforce with the strategic goals of the company

- Responsible for benefit plan designs, renewals, and open enrollment process

- Coach managers/employees through performance management issues

- Determine and recommend employee relations practices necessary to establish a positive employer- employee relationship to promote morale and motivation

- Establish new employee handbooks for all locations Human Resources Specialist

ACI WORLDWIDE

October 2015 to June 2016

Provided support to the HR Business Partners, HR Consultants and other members of the HR team.

• Provided guidance to employees and managers for onboarding, I-9s, and exit interviews

• Maintained employee data in Oracle Cloud HRIS system

• Responsible for generating HR reports for compliance, bonus tracking, engagement surveys

• Responsible for HR mailbox inquiries to handle all employee questions

• Participated in Reduction in Force communications

• Improve HR processes by recommending changes to management Human Resources Manager

GE Healthcare Life Sciences

April 2008 to April 2015

Provided leadership and guidance for development, review and execution of business strategy by building best practices and strengthened employee engagement. Collaborated with senior management team on organizational development, performance reviews and employee relations issues. Proactively evaluated external market for talent pipeline. Lead headcount planning for sales and service commercial organizations.

Selected Contributions:

• Supported organizational changes, developed and implemented appropriate change management plans for company initiatives

• Drove results in all aspects of HR including strategic planning, business partnership, employee engagement, recruitment, talent management, performance management, compensation coordination, onboarding/orientation, counseling and coaching, employee relations, labor law compliance, change management

• Created new sales and service roles as well as progression ladders in support of new market segmentation strategy

• Created middle management role for the Service Delivery team as a central point of contact to provide a more satisfying customer experience

• Recruited, interviewed, and hired personnel at all exempt levels

• Counseled managers through conflict resolution to identify solutions in order to prevent problem escalation in the early stages

Human Resources Officer, North America

Whatman, Inc

May 2004 to April 2008

Directed the development and implementation of all HR strategies and programs for North America with total headcount of 650. Managed and developed HR team of five direct reports into a business partner model. Led organizational development efforts, recruitment and training, payroll/wage/salary administration, benefit design and administration, performance reviews and employee relations issues. Monitored compliance issues as related to wide range of legal requirements such as Equal Employment Opportunity and Affirmative Action; ensured policies, procedures, processes and programs provided solid platform for attracting top talent.

Selected Contributions:

• Reduced turnover from 25% to 12% by improving manager training and quality of hires, and increasing manager accountability for performance management.

• Coached executives and managers through conflict resolution, employee complaints and discipline and harassment. Identified solutions to prevent problem escalation.

• Supported manufacturing site in Sanford, ME, to create a comprehensive performance management strategy that established a methodology for the continuous improvement of workforce productivity while decreasing the attrition rate.

• Implemented comprehensive plan to address critical HR issues after the acquisition of Schleicher & Schuell BioScience, Inc., and facilitated the seamless integration of corporate policies and culture.

• Successfully managed company downsizing with minimal disruption to company operations while maintaining employee engagement.

• Developed and implemented US Employee handbook to include EEO, FLSA, harassment and general office policies to provide consistency and minimize legal exposure. Human Resources Administrator

Dr. Leonard's Healthcare Corporation

October 1999 to May 2004

Administered employee benefits including medical, dental, 401K, life insurance, disability insurance, FMLA and COBRA.

• Designed new hire orientation programs to increase employee retention. Reviewed and improved exit interview process.

• Managed employee relations including counseling, discipline, grievance investigations and terminations.

• Managed all Human Resources activities for customer service and warehouse operations, including recruitment, screening, interviewing and applicant testing

• In addition, worked as a Dr. Leonard's Call Center Representative and Supervisor of the Call Center prior to HR Administrator role.

Education

Bachelor of Science in Business Management

Montclair State College - Montclair, NJ

Additional Information

Core Competencies:

*HR strategy *Business policies and procedures *Integrations

*Employee relations *Management training and development *Compliance

*Change management *Top talent development and retention *Process Improvements

*Performance management *Diversity management *Employee Engagement



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