Jennie LaRocca

(c) 516-***-**** advkvs@r.postjobfree.com advkvs@r.postjobfree.com

Old Hickory, Tennessee

EDUCATION:

Five Towns College, Dix Hills, New York. Bachelor of Fine Arts, 2013

East Meadow High School, East Meadow, New York. High School Diploma, 2009.

HIGHLIGHTS:

·Detail-oriented

·Personable qualities

·Courteous demeanor

·Energetic work attitude

·Service driven

·Fast learner

PROFESSIONAL EXPEREINCE:

Vision Hospitality/Humanist Hospitality, Murfreesboro, Tennessee March 2021-Present

Front Desk Agent

Samar Hospitality, Long Island, New York January 2020-February 2021

Front Desk & Night Auditor (previously Accounts Receivable)

Checking guests in and out.

Receiving and managing reservations made online and telephonically.

Verifying guests' payment methods during check-in.

Assigning rooms to guests and informing them of any specials offered by the hotel.

Consistently improved customer satisfaction through expert resolution of conflicts, issues and concerns.

Providing guests with information about the hotel.

Keeping abreast of attractions that may be of interest to guests.

Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.

Walgreens, East Meadow, New York November 2018-2020

Assistant Store Manager

·Create and execute numerous strategies to drive traffic and increase revenue.

·Oversee all hourly employees, daily operations, and cash flow.

·Responsible for purchasing and receiving goods and products; and in-store customer relations.

·Conduct on-shelf availabilities (OSA), corporation smart counts, and monthly and yearly store-wide audits.

Adecco Temporary Agency, Melville, New York March 2016- March 2021

Part-time Agent

·Provide services to numerous industries and professions, including clerical, hospitality, sales, and retail duties.

·Utilize personable traits and qualities to successfully adopt to ever-changing roles and locations.

·Maintain professional relationships with all current and past temporary employers.

AMC Theatre Raceway 10, Westbury, New York July 2017-November 2018

Theatre Manager

·Oversaw all human resource responsibilities, including hiring, scheduling and payroll.

·Supervised 10 theaters simultaneously, a medium sized staff, and all guest relations.

·Responsible for purchasing food, beverage and daily supplies from various venders.

·Conducted monthly inventory and quality inspections.

·Maintained the highest standards of service and marketing to maximize profits through excellent customer service.

Joyce Leslie, East Meadow, New York April 2008-February 2016

Training Assistant Manager

·Consistently improved customer satisfaction through expert resolution of conflicts, issues and concerns.

·Consulted with customers to evaluate needs and determine best options.

·Trained all new employees on floor, changing room, and cash register policies.

·Earned numerous accolades, including December 2015 Employee of the Month

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