Ahmad Sohaib

*** ***** **** ******** ***.* Rochester NY 14624

Ph : 706-***-**** email: advkuu@r.postjobfree.com Fully Work Authorized. No Visa Sponsorship Required. Open to Relocation PROFESSIONAL SUMMARY

Information Technology Professional with 15+ years experience in managing IT Infrastructures, Data Center operations, Desktop Support and the cyber security across Linux, Windows and Mac OS X platforms. Key Skills

• Active Directory, LDAP Management Windows 2016 • LAN/WAN Administration

• System Center Configuration Manager (SCCM) • System Center Operations Manager (SCOM)

• Project Management Professional (PMP) • PowerShell and LINUX Scripting

• SQL Server Admin 2005-2016, Oracle DBA • Exchange Server 2016, Admin Office 365

• Server Administrator for Windows, LINUX and Citrix • Managed/deployed VMware, Esxi

• VDI - Cloud Computing Citrix AWS, G Suite, Azure

• Veritas and Veeam for backup Admin

• Budgeting, IT procurement and reporting

• Admin Sales Force and ServiceNow

• Users Training Development and Facilitation • SAML with a single sign-on (SSO), Okta

• System Analysis and Design • SolarWinds and Wireshark for networks PROFESSIONAL EXPERIENCE

Server Administrator and Senior Desktop Support Engineer 03/2020 - to present Sutherland Global Services Rochester, New York

Sutherland is a business process transformation company that rethinks & rebuilds business processes for the digital age.

• Managed and maintained a 200+ servers and 25000+ workstations under Windows/Linux environment. Ensured 99.9% or better uptime. Evaluated, monitored and enhanced IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality and system integrity

• Provide technical support and troubleshoot problems of 25000+ desktop users who open tickets in ServiceNow remaotely using LMI, Webex, Zoom and other tools for appications runing in VDI enviroment example Citrix Managed Desktops, VMware offers Horizon DaaS and Microsoft released Azure-based Windows Virtual Desktops and Amazon Workspaces

• Working on Meta (Facebook) deploying/testing Business Intelligence Applications for call center

• Provide techninal support for cloude applications for sutherland clients:Toyota, At&t, Verizion, Goldman, Sony Playstation, Mortgage companies, Cox, Disney Plus, Blue Cross Blue Shield, Humana, and etc.

• As SCCM Admin Engineer responsible for software distribution and patch management as well as building and deploying software packages to workstations

• Manage Configuration Manager to store in the Windows image (WIM) file format. Manage different compressed images and collection of reference files and folders use to install and configure Technical Support Engineer 01/2019 – 02/2020

Proofpoint Inc., Rochester, New York USA.

Proofpoint is an enterprise security company based in Sunnyvale, California that provides software as a service.

• Everday handeled and take ownership of incoming 25+ calls and resolved 25+ tickets created by customer related to configuration of Proofpoint Enterprise products for inbound email security, outbound data loss prevention, social media, mobile devices, digital risk, email encryption, electronic discovery, and email archiving. Interact directly with customers and provide advanced technical support to System Administrators via remote WebEx screen sharing, phone, chat and email.

• Interact directly with System Administrators and provide advanced technical support via remote WebEx screen sharing, phone, chat and email to troubleshoot issues related to email flow through Proofpoint Enterprise products which inter-operate with Microsoft Exchange, Office 365 and other email products.

• Used Linux command line to run Scripts from backend via remote access to customer on-premises servers to troubleshoot customer problems linked to multi-layered cloud protection with virus defenses and zero-hour threat protection, imposter email, malware, spam and Active Directory Integration.

• Documented 2000+ tickets/cases of customer complaints with detailed information in Salesforce CRM. Designed and presented new wiki and knowledge base articles for team members which include innovative solutions/configurations for smooth integration of Proofpoint product with O365, Exchange servers and other email products.

• Used small scripts and Linux/Windows commands in “real time” to solve problems related to processing of billions of email messages of different customers. A few seconds could make all the difference between a security breach and a blocked message.

Systems Manager 02/1998 - 07/2018

American Embassy Islamabad, United States Governement., Islamabad, Pakistan USA has more than 300 American Embassies around the world

• Managed and maintained a 35+ servers and 500+ workstations under Windows/Linux environment. Ensured 99.9% or better uptime. Evaluated, monitored and enhanced IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality and system integrity

• Re-engineered and managed migration plan from Windows 2003 to Windows 2016, Windows to Linux for network of 10 servers, 400 workstations, and 15 switches/routers at 4 sites, lower the costs by 50% over one year

• Developed, updated, documented and managed GPOs, LDAP, Directory Replication, security, schema changes across complex multiple domain, network environment

• Worked with 5+ Domain and Forests, managed and restructured Forest and Renaming Domains

• Re-structured/designed and deployed Active Directory Infrastructure and implemented Group Policy for 30+ group memberships according to Microsoft best practices and according to government policies and procedures which enhanced 99.99% security requirement of 1500+ users

• Integrated Active Directory to Azure and Exchange servers to Office 365 for 4 sites

• Used PowerShell scripts, Microsoft System Center Configuration Manager (SCCM) and System Center Operations Manager (SCOM) to establish and automat server generation routines, software deployments

• Timely projected IT every year according to future requirements and made recommendations to purchase hardware and software and ensured that all server hardware, operating systems, application software and procedures are aligned with organizational standards and strategic business plan and saved more than 30% every year in IT budget

Systems Administrator (02/1998 – 02/2005)

American Embassy Islamabad, United States Governement., Islamabad, Pakistan

• Provided technical support technical using various tools and software such as “Remote Desktop Connection” and by sharing screens via WebEx and handled up to 30 complex requests per day related Windows 10 desktops and application-related problems, including login and connectivity errors, as well as basic application and support package errors, resulting in saving time for 100+ users

• Corrected server configuration problems, wrote scripts to ensure smooth server/reboot functioning, fixed a variety of Linux-based inquiries and concerns to drove a 50% decrease in Web sites downtime

• Created Disaster Recovery Team and tested disaster recovery plan for 35+ servers 500+ workstations, revamped NetBackup schedule, optimized/tested Veritas and Veeam configuration which ensured 100% recovery of systems in case of disaster. Optimized system availability averaging 99.99% uptime and equipped company with scalable systems to support business growth.

• Increased team productivity and automated repetitive tasks by using batch files, PowerShell, VBScript and WMI. Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers

• Trained 400+ employees across multiple departments on application software including log-in procedures, permissions, printing issues, security and provided documentation through SharePoint resulted 80% increase in productivity

EDUCATION

Master of Science M.Sc. Computer Sciences

Bachelor of Science B.Sc. in Mathematics, Physics, Statistics and English Punjab University Lahore.

PROFESSIONAL DEVELOPMENT/ CERTIFICATIONS / AFFILIATIONS Project Management Professional, SysComp International Limited Microsoft Certified Solutions Expert

Oracle Certified Professional (OCP-DBA)

Ecommerce and WEBMASTER,

Cisco Certified Network Associate

Certified Linux System Administrator

Managing E-mail in Exchange Server/Outlook 2013, 2016 Cyber Security, New York, 2019

Understanding Information Security and Protection - Hidden Threat, New York, 2019 Information Security Controls, New York, 2019

Code of Conduct, New York, 2019

Information Security and Protection - social media & Engineering, New York, 2019

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