Shauna J. Gourley

San Lorenzo, CA

510-***-**** cell

advkul@r.postjobfree.com

Summary

Customer focused Manager. Quality oriented and proactive in resolving issues with exceptional organizational and communication skills. Self starter who is driven to improve and succeed.

● Over 10 years management experience

● Excellent presentation, negotiation and closing skills

● New Business Development, Market and Competitive Analysis Professional Experience

Site Manager / StoragePro, CA August 2018 - December 2021

● Responsible for daily operations of facility

● Responsible for meeting daily sales quota, adjusting rent according to industry standards and units available.

● Make daily collection calls and reports. Manage delinquent Tenant process

● Responsible for physical condition of facility, Address repairs, recommend upgrades

● Review and execute Lease agreements with new tenants

● Interview and hire prospective employees

● Responsible for 4 employees. Responsible for evaluation and new hire process.

● Keep all records accurate including daily bank deposits and petty cash Territory Sales Manager / Flair Events, CA April 2104 – August 2017 for Bill Jac products at Pet Smart Stores

● Educate Pet Smart customers and store staff to increase sales of Bill Jac products

● Responsible for meeting daily sales quota at four Pet Smart Stores

● Monitor the campaigns of local competitors

Assistant Store Manager / Dollar Tree Vallejo, CA May 2011- December 2013

● - Accountable for all in-store operational activity, providing clear leadership to the team, and leading by example in all areas of the business.

● Ensured sales targets, operations goals and policies are met

● Assisted the General Manager at operational level in the planning and execution duties

● Trained store staff in sales and customer service

● Monitored and implemented corporate programs in sales, shipping, and merchandising.

● Managed a team of over 30 staff including cashiers, recovery and merchandising

● Responsible for monitoring and driving KPIs in a fast paced, high volume retail environment

● Monitored the campaigns of local competitors and organized seasonal promotions and events

● Used databases to record sales figures for data analysis and forward planning District Sales Manager Northern California / Advantage Sales and Marketing Pleasanton, CA Nov 2004- Sept 2008

- Managed a team of 26 direct reports responsible for the Northern California’s retail sales of Pepsi-Co’s QTG products (Quaker Tropicana Gatorade: 5,000 SKU’s) at over 800 Retail accounts such as Safeway, Albertson’s, Andronico’s, Raley’s and Wal-Mart. Worked with each account on a corporate level to increase sales volume

● Developed new territory plan for new item placements and share of shelf

● Implemented record keeping system to ensure quality of store calls and rep activity

● Increased sales volume by ensuring permanent placement of 4 sku’s as store standard

● Increased sales volume by 33% at Albertson’s accounts within one quarter

● Analyzed business reports and trends, AC Neilson Data, Territory Sales Rep data, store audits, and store activity to insure share of shelf, account activity and ROI in every account

● Awarded 1st place in Western Region Tropicana sales contest

● Responsible for recruiting, hiring, training, and evaluation of direct reports, 30-60-90 day analysis of turnover, and review of promotable talent and critical positions

● Member of the 2004 PepsiCo Training and Development team

● Participated in Train the Trainer program.

Sales Manager Northern California / Nestle Waters Oakland, Ca Dec 2002 – Nov 2004

- Managed over 100 Retail Chain accounts including Safeway, Albertsons, Gene’s, Wal-Mart, Target, Food 4 Less, Winco, Food Max, Raley’s, and Nob Hill ● Consistently ranked in top 3 sales representatives in all contest displays

● Clearly demonstrated ROI opportunities to associates in a variety of circumstances

● Expanded distribution of key products by 40% in one quarter

● Consistently ranked in top 5 for number of point of displays in each account in territory

● Surpassed expected quota by 117%

● Increased territory account sales by over 35% in one quarter

● Placed 2nd in Region Gallons sales contest and 1st in Region Sparkling Water sales contest

● Established excellent rapport with store managers and directors Territory Sales Manager / Acosta Sales & Marketing Pleasanton, CA August 2001 – Dec 2002

– Represented various Nestle Water products to grocery chains in the East Bay territory.

● Dominated territory by exceeding expectations on store ratings. Kept a perfect scorecard from both broker and supplier in all accounts. Held an average of 98.75/100 on store rankings

● Partnered with Albertson’s accounts in territory, driving recommendations for company products. Secured permanent placement and replenishment of product in over 12 accounts

● Placed 2nd in Sparkling Water sales contest, 2nd in OneGallon Clear sales contest and 1st for store rankings contest. Won Oakland A’s first pitch contest based on number of creative displays

● Increased display activity approximately 75% within less than 2 quarters

● Established excellent rapport with store managers, assistants and store directors

● Monitored sales display activity at competitors to ensure account share Corporate Trainer / Northern California / MCI WorldCom San Ramon, CA Dec 2000 – May 2001

- Managed over 100 retail accounts including Office Max, Staples, Office Depot, Best Buy, Good Guys, and Circuit City

● Trained and evaluated, accounts on company products and services

● Presented solutions to executives and various store managers ensuring ROI in each account

● Increased territory sales by 40% in one year and new product placement by 30% in one quarter

● Maintained relationships with other vendors; ensuring promotion of product in key events such as Account Grand Openings, and Promotion Days

● Created and implemented sales incentive contests for account’s employees Sales Manager / Positive Communications Pleasanton, CA Dec 1998 – Dec 2000 -

● Managed 12 direct reports selling voicemail, phone and internet services over the phone

● Increased customer voicemail sales by 45% within 2 months

● Implemented a system that contributed to improvement of direct reports record keeping

● Trained, evaluated, and educated team to increase product knowledge

● Monitored sales rep call activity and activity reports, ensuring sales activity and quality control

● Actively participated with Marketing Director to promote products and meet sales goals Education

Amador Valley High School, Pleasanton, CA

Ohlone College, Fremont, CA

Additional Training Programs Completed

The Importance of Schedule and Goals / Business Management Answering Objections / Fact Based Selling / Retail Account Management / High Impact Presentations / Sales Leadership Excellence / Train the Trainer

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