Irene Ortiz

Cell: 540-***-****

Email: advku1@r.postjobfree.com

Operations Manager Overview

Troubleshooter expert, known for “out of the box” thinking in anticipating problems before they arise, effective problem resolution results when challenges do occur.

Energetic, customer centered executive with extensive experience in operations, project, program, and administrative management. Accomplished seasoned management professional with award winning leadership skills and experience over a broad range of operations and management functions.

Motivated team builder with proven record of inspiring staff and partners to achieve peak performance. Core competencies include;

Corporate Trainer

Operations Management Interviewing / Hiring / HR Management Vendor Relations / Contract Management Customer Relations / Account Liaison Purchasing / Inventory Management Master Scheduler / Employee Retention Teambuilding / Training / Supervision Performance Management Improvement Labor / Marketing Cost Controls Safety / Sanitation/ Quality Controls MS Office / Management Programs Change Management / Multitasking Reversing Negative Operational Trends Multimillion Dollar P & L Management Strong Interpersonal /Organizational Skills

Business Management- Broad –based experience encompasses budgeting, operations, human resources, inventory, quality, customer service, sales, and cost controls reduction.

Training & Development- Talent for recruiting, developing, and motivating well-trained, productive management teams/staff focused on customer service excellence.

Project Management- Exceptional organizational skills evident in the ability to plan and execute special projects, facility conversions/remodels, and new business openings.

Sales & Marketing- Demonstrated success in revitalizing failing businesses and achieving consistent sales revenue growth, repeat customers, and customer satisfaction.

PROFESSIONAL EXPERIENCE

Joe’s Crab Shack

Fredericksburg, VA./ Gaithersburg Md.

Directly responsible for day to day operations of the top selling restaurant for renowned national chain of upscale casual dining facilities. Directed operations producing over $32,000 in daily volume.

Supervised and scheduled up to 90+ front and back of the house employees for a 200 capacity restaurant.

Managed labor and food costs below budgeted goals and reported daily results directly to home office and regional management. Complied daily and weekly profit and loss reports and adjusted management plan and resources, as applicable.

Effectively led and motivated employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction. Resulting in a 15% increase in overall sales.

Handled weekly inventory replenishment and vendor relations to ensure timely and cost-effective purchasing of food, beverages, liquor, beer, condiments, and small wares.

Ensured company, local and state health, safety, and sanitation standards were met. Guaranteed the integrity of operations through excellence in customer relations and enterprise wide compliance with contractual requirements with venders.

Used Microsoft Access, Word, Excel, PowerPoint, and various other management based programs for fiscal, product, and personnel information management and analysis.

History of rapid advancement promotion.

Extensive knowledge of POS systems.

Staffed, trained, and developed restaurant managers and hourly employees through orientations, ongoing feedback, establishing performance expectations, and by conducting performance reviews.

Led conceptualized, launch, and management of ongoing operations for 3 newly open restaurants under Ignite Restaurant Group. Ignite Restaurant Group

Fredericksburg, VA/ Houston, TX

Designed and implemented 2 different layouts. Increased business sales by creating attractive packages, marketed new products, and directed promotional sales to exceed sales targets while maintaining operational costs within budget. Traveled for Corporate training to execute successful Grand Openings.

Recruited, trained, mentored, scheduled, and managed exceptional professions while ensuring professional standards.

Resolved internal and external issues through effective team building.

Established long-term client relationships that increased business and developed additional opportunities through referrals and networking.

Tracked available inventory and ordered supplies as needed. Submitted daily and weekly operational reports to senior management.

Experienced in positions of Flex Manager, Shift Manager, Key, FOH & BOH, Assistant Manager, Bar Manager and Corporate Trainer.

Carlos O’Kelly’s

Fredericksburg, VA

Rapid advancement through progressively responsible positions in operations through corporate. Selected based on leadership, planning, organizational and performance successes to manage new restaurant concept.

Increased comment card returns by 30% through guest recognition program

Improved revenue and occupancy 37% over previous year.

Assisted in restructuring and converting the private party and Banquet Department to a self-directed model, assumed managerial duties, achieved substantial costs savings for the restaurant.

Demonstrated proficiency in identifying problem areas.

Dedicated to customer service with a passion to teach and consistently achieve company’s objectives,

Exceptional skills in multitasking and able to identify problems and apply creative solutions for positive outcomes, Exceptional in conflict resolution as well.

Upside Down Inc.

Fredericksburg, VA

Local entertainment company specializing in supplying entertainment for all types of venues, weddings and businesses.

Responsible for all clerical, data entry, payroll, phones and filing

Scheduled all venues.

Promotions, marketing, consulting in every avenue of Upside Down Inc.

Excellent organizational, administrative and interpersonal skills both verbal and written.

Prioritize and multi task quickly and effectively.

Quickly and effectively learn new software.

Ability to lead and develop a department and staff members.

Strong decision making and problem solving abilities.

Strong project management skills.

Strong finance consulting skills.

Education

Bayside High school- Marketing/Retail and Sales early graduate program Tidewater Tech- Dental/Administration Program

Radford- Business, Major Health Management, Minor

Miller-Motte- Business administration

Certified in; Data Entry, Word Processing, Computer Operator, Business Software (500 hours) List of references furnished at request.

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