Customer Service Sales Consultant
Resume:
Daniel Duggan
Albertson, N.Y. *****
**********@*****.***
SUMMARY
A customer service individual with demonstrated capabilities in customer service. A resourceful problem solver who is goal and bottom line oriented. A proficient and detail oriented individual, who is willing to accept new challenges with great enthusiasm. Able to work independently or as an integral part of a team.
Computer Experience
Microsoft Excel, word, outlook, powerpoint, SAP and Citrix. Employment History
Sales Consultant
Bob’s Discount Furniture
● Follow the rules of the point, and use the up list to get your customer.
● Use Bob's signature greeting when greeting “welcome to Bob’s would you like to look around?”
● Follow Bob's sales process by making sure you cover Goof Proof(warranty), mention mattresses, offer the Bob’s ways to pay, Show Bob’s best, offer add ons, introduce or involve a manager, and ask for the sale.
● You also have to page a manager if the customer opted out of Goof Proof. At times I would excuse myself from the customer. This way I would be able to give the objections or objector(husband,wife,ect) to the manager.
● You also have to meet the minimum standard in order to stay employed.
● Before leaving for your shift you must clean your area of pride. Which management switches weekly.
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Sales Consultant
East Hills Jeep GreenVale, NY
● Great customers with a friendly smile, and make sure the customer knows they picked the right dealership.
● Demonstrate vehicle to customer by doing a tutorial of the vehicle and the dealership. Then end segment with a demo drive. Make sure the customer really falls in love with the vehicle.
● Bring customer back into the dealership, and fill out a guest sheet obtaining as much information as possible. During this time make sure the customer feels at ease by offering a cup of coffee or water.
● Determine how they will be buying our vehicle, and if we will be buying their vehicle.
● Negotiate a common denominator between the customer and management. Always keep the value in their vehicle.
Service Adviser
Express Lube, New Hyde Park, NY
● Check customers in upon arrival and calculate the services their vehicle is due for.
● Go over the services the shop offers, and suggest the best services for their vehicle.
● Inform the mechanic the jobs he is required to perform.
● Make sure all the jobs are complete. Cash out customer, and remind them of their next oil change.
Loan Officer
Mortgage Direct, Lake Success, NY
● verify and examine information, and accuracy of loan application, and closing documents.
● Interview loan applicants in order to obtain personal and financial data, and to assist in completing applications.
● Answer questions and advise customers regarding loans and transactions. ]
● Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers
● Calculate, review, and correct errors on interest, principal, payment, and closing costs using a computer software.
● present loan to and repayment schedule to customer. Education
SUNY PURCHASE
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