Daniel Duggan

** **** ***

Albertson, N.Y. *****

516-***-****

advktr@r.postjobfree.com

SUMMARY

A customer service individual with demonstrated capabilities in customer service. A resourceful problem solver who is goal and bottom line oriented. A proficient and detail oriented individual, who is willing to accept new challenges with great enthusiasm. Able to work independently or as an integral part of a team.

Computer Experience

Microsoft Excel, word, outlook, powerpoint, SAP and Citrix. Employment History

Sales Consultant

Bob’s Discount Furniture

● Follow the rules of the point, and use the up list to get your customer.

● Use Bob's signature greeting when greeting “welcome to Bob’s would you like to look around?”

● Follow Bob's sales process by making sure you cover Goof Proof(warranty), mention mattresses, offer the Bob’s ways to pay, Show Bob’s best, offer add ons, introduce or involve a manager, and ask for the sale.

● You also have to page a manager if the customer opted out of Goof Proof. At times I would excuse myself from the customer. This way I would be able to give the objections or objector(husband,wife,ect) to the manager.

● You also have to meet the minimum standard in order to stay employed.

● Before leaving for your shift you must clean your area of pride. Which management switches weekly.

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Sales Consultant

East Hills Jeep GreenVale, NY

● Great customers with a friendly smile, and make sure the customer knows they picked the right dealership.

● Demonstrate vehicle to customer by doing a tutorial of the vehicle and the dealership. Then end segment with a demo drive. Make sure the customer really falls in love with the vehicle.

● Bring customer back into the dealership, and fill out a guest sheet obtaining as much information as possible. During this time make sure the customer feels at ease by offering a cup of coffee or water.

● Determine how they will be buying our vehicle, and if we will be buying their vehicle.

● Negotiate a common denominator between the customer and management. Always keep the value in their vehicle.

Service Adviser

Express Lube, New Hyde Park, NY

● Check customers in upon arrival and calculate the services their vehicle is due for.

● Go over the services the shop offers, and suggest the best services for their vehicle.

● Inform the mechanic the jobs he is required to perform.

● Make sure all the jobs are complete. Cash out customer, and remind them of their next oil change.

Loan Officer

Mortgage Direct, Lake Success, NY

● verify and examine information, and accuracy of loan application, and closing documents.

● Interview loan applicants in order to obtain personal and financial data, and to assist in completing applications.

● Answer questions and advise customers regarding loans and transactions. ]

● Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers

● Calculate, review, and correct errors on interest, principal, payment, and closing costs using a computer software.

● present loan to and repayment schedule to customer. Education

SUNY PURCHASE

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