Customer Service Warehouse ForkliftSolid experiences in logistic conso

Ming Sun

Manage, warehouse and logistics

301-***-**** *********@*****.*** Severn, MD 21144

OBJECTIVE

Manager, warehouse and logistics with 14+ years of experience managing facility operation, building and coaching efficient warehouse and driver teams, and maintaining utmost customer service to benefit the company business. Possess a Master of Population and Economic Development, warehouse forklift Training the Trainer certificate, and CDL class A driver’s license. Looking to leverage my wealth of knowledge and experience into the open role at your organization.

EXPERIENCE

Owner, Sun Property Service LLC, MD Oct 2019 - Present

providing management services to local rental property owner

Marketing, showing, and leasing the vacant units. Collecting rent and managing evictions.

Overseeing the ongoing conditions of the properties and ensuring tenant satisfaction.

Handling day-to-day repairs and ongoing maintenance, security, and upkeep of properties, including furniture, applies, and equipment.

Sourcing contractors and suppliers for major repairs, maintenance, and property improvements.

Maintaining business records, including signed leases, official complaints, and log of income and expenses.

Branch Manager May 2016 - Oct 2019

Reliable Tire Distribution Co, MD/DC

Established a brand-new district branch in Maryland and DC area.

Ran the branch adhering to high ethical standards and complied with applicable laws and regulations.

Administrated all operations including personnel recruiting, customer service, and deposition of cashes and checks collected from customer.

Oversaw receiving, picking, storage, dispatching, security, and maintenance of the branch.

Built high-performance warehouse and driver teams by training, evaluating, and rewarding staff. Fostered a positive environment to ensure proper branch operations.

Established the customer satisfaction on trust.

Committed to the expansion and success of the business by implementing hands-on approach and strategies that increase productivity and enable sales targets achievement.

Developed inventory forecasts to meet demand of the branch.

Branch Manager Aug 2015 - Oct 2015

Continental Carbonic Products Inc, Baltimore, MD

Ran the branch according to the related laws and regulations to ensure the proper dry ice business performance and safety of employees, customers, and members of the community.

Directed efficient warehouse and inventory management to execute accurate processing of daily sales.

Followed DOT regulations to manage CDL class B drivers and transportation fleet.

Served as primary contact and hands-on person to handle customer’s emergency needs 24/7, including cutting, packaging, and delivering dry ice.

Warehouse and Logistic Manager Jan 2009 - Aug 2015

JFC International Inc, Baltimore, MD

Managed the warehouse to ensure proper products picking, storage, receiving, and dispatching.

Monitored the security, maintenance, sanitation, and administrative functions of the food warehouse with freezer and cool rooms.

Secured warehouse staff’s compliance with all regulatory requirements and ethical standards related to procurement, including USDA and FDA regulations. Followed DOT regulations and OSHA safety regulations to conduct SSOP, HACCP, etc.

Conducted hiring, training new workers. Maintained an efficient warehouse team to finish the daily assignment with no or minimal overtime.

Built functional systems to improve and maintain product accuracy, kept losses and wastage to minimum. Within the first 3 months as the manager, I found the weak links causing poor inventory, which led to $ 80k lost every 3 months. I took the effective procedures to make our branch’s quarterly inventory accuracy rate from bottom 3 to top 3 among JFC 13 branches, as long as I was the warehouse manager there.

Managed CDL class A and B driver team for responsively goods delivery.

Track orders using functional systems (e.g. barcodes and tracking software), and scheduled daily and weekly routes for delivery.

Provided high level of customer service and necessary hands-on picking and delivery to optimizing product sales.

Conducted regular safety audits on warehouse equipment.

Reported maintenance and repair needs for vehicles and equipment.

Warehousing Director, Purchase Manager. Nov 2005 - Jan 2009

American Asian Trade Center (AATC LLC), MD

Managed the warehouse activities including administration, receiving, inspecting, inventory, stocking, delivery, etc.

Maintained warehouse supplies and equipment

Conducted warehouse audit and inventory.

Conducted warehouse employee training.

Planed, directed and coordinate the activities of buyers involved in purchasing products, materials.

Communicated and built good relationships with domestic and foreign vendors. Did research and analysis to evaluate market trends and find the best prices before purchasing products.

Researched and contracted with right freight companies to conduct the shipments.

Owner, Greenfield International Commodity Inc, MD Aug 2003 - Apr 2005

Built and ran the importing and wholesale distribution company.

Conducted import of luggage, handbags, backpacks, suitcases, etc. from manufactures in China.

Handled the international freight declarations and releasing processes from U.S. customs.

Participated domestic trade shows to find business partners and customs.

Marketed the products business owners and build good relationship with business owners.

Delivery merchandises to local customer stores and collect payments.

Customer Services Representative Feb 2002 - Aug 2003

Hitong International Inc, MD

In charged of warehouse products inventory, receiving, inspection, storage, dispatching, repairing, etc.

Managed return products inspection, repair, and restoration.

Provided customer service on product inquiry and complaint handling.

Local News Reporter and Editorial Writer 1994 - 2001

China Reform News, Qingdao Daily, Qingdao TV News Channel, China

Gathered local news and interviews on site for media

Written opinions on topical issues

Transportation Pier Manager

Qingdao Port, China 1982 - 1994

Supervised the shipments from dock to the end-user.

Ensured properly filing of shipping documents, organized records of vehicles, schedules, and completed orders.

Coordinated with warehouse teams to ensure proper storage and distribution of products.

Monitored and reported transportation costs

Reported maintenance and repair needs for transportation vehicles and equipment

Conducted regular safety audits on equipment.

Organized training sessions for employees for proper use of machines and handling of hazardous material.

Ensured compliance with company policies and shipping legislation

Stayed up-to-date with safety regulations

EDUCATION

The Chinese Academy of Society Science, Graduate School, Beijing, China 1996 - 1998

MA program --Population and Economy Development.

China Administration Institution, Qingdao, China 1992 - 1994

BS – Business Management

PROFESSIONAL TRAINING & CERTIFICATE

CDL Class A. North American Trade School Commercial truck driving program, Aug. 2012

Fleet Safety and Overview of DOT Regulation Training, 10-21-2010

Safety and OSHA Compliance Training, 4-15-2010

Management Training Program, LA, 6-25-2009

USDA/NOAA “HACCP” Training, Workshop for Seafood, Baltimore, 5-7-2009

“Professional Journalist Program”, Beijing, China, 2000,

SKILLS

Strong computer skills, Microsoft Word, Excel and Outlook, Media Player, Power Point, Photoshop, InDesign, Peach Tree, OCR, etc.

Excellent communication and customer services skills ;

Proved organizational skills for trade shows,

Solid experiences in logistic consolidation and dispatching service.

Operating warehouse equipment, such as forklift, pallet jack, order picker, etc.

Commercial Class A truck driver.

REFERENCE:

Available upon request.

Contact this candidate