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Customer Service Support

Location:
Clarksville, TN
Salary:
25hr
Posted:
February 26, 2023

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Resume:

Lonnie Denzel Osborne

*** ********* **.

Clarksville, TN 37043

advkrk@r.postjobfree.com

931-***-****

Tennessee Notary Republic

VMI/Materials Manager (ShinhungGlobal USA)

Supply and Logistics Manager (Win Supply Laid off Budget Restraints)

Environmental Health and Safety (Walmart Distribution Center KY)

Supervisor Customer Service Graybar Electric (Laid off Due to Covid 19 4-22-2020)

Supply and Logistics (Promoted) Graybar Electric

Counter Sales Representative (Promoted)Graybar Electric

Extradition Agent Private Contractor

Investigative Procedures Charter Spectrum

Operations Management US Army

Strategic Planning/Development US Army

Recruiting and Retention/Leadership US Army (Human Resources)

Tennessee Notary Republic

VMI/Materials Manager (Shin hung Global USA) March 2022-Present

The Materials Manager’s responsibilities include developing material managing strategies, maintaining positive relationships with suppliers/client companies coordinating with internal teams regarding their supply needs and overseeing the Material team in their daily activities.

Develop and implement material managing strategies and manage daily material handling/managing activities, supervising staff, and allocating tasks. Plan and organize material handling/warehouse/shipping functions to best utilize resources. Assess training needs and drive for continuous skill improvement in the department.

Support Flexible manufacturing methods to supply the vision and guidance to implement pull systems throughout manufacturing and without supplier base.

Continually improve performance and service to manufacturing and attain corporate and plant goals.

Supplier relations and negotiating contracts, prices, timelines, etc. Manage incoming and outgoing items and make sure correct items are correctly loaded and unloaded, also make sure quantity is correct. Coordinate with inventory control to determine and manage inventory needs. Ensure that all procured items meet the required quality standards and specifications. Prepare Cost Estimates and managing budgets to improve material managing systems and processes.

Train new employees in the material managing process and how to use the inventory/material managing system, also can work independently and as a team member.

Analyze client's production forecast, plan, supply, and schedule. Place items in the correct places and keep them organized. Meet the procurement schedule, resolve procurement problems, and keep contact with clients by responding in timely manner for plan changes, any requests, questions, or negotiations.

Manage inventory loading capacity and its efficiency, manage warehouse space and control shortage risks and stock. Manage invoice/departure sheets (including issuing and all related matters in accurate and timely manner) make, manage, and report managed stock ledgers monthly. Ensure inventory matches (on system and warehouse floor) by managing QR system.

Resolve quality problems on supplied items. Analyze and report on purchases / sales performance and contact costumers constantly. Provide shipment information and logistic schedules to manage inventory accurately (both shipping and receiving) Ensure adherence to inventory compliance, receiving, and shipping policies and procedures. Develop and present monthly metrics to provide leadership and direction to materials organization.

Supply and Logistics Manager (Winsupply)July 2021-March 2022

A Logistics Manager, or Supply Chain Manager, oversees a company’s distribution, movement, and storage of its supplies. Their main duties include reviewing budgets, processing shipments, and building delivery routes. Manage warehouse inventory and keep records of the inventory. Monitor and manage budgets. Select carriers for transportation and negotiate rates and contracts with carriers. Respond to and resolve complaints and problems. Keep up to date on shipping carriers, routes and rates and any changes to them.

Environmental Health and Safety (Walmart Distribution Center KY) June-2020-July 2021

Managers the development and implementation of all environmental, health and safety programs.

Conduct compliance reviews, general risk assessments and other safety assessments to support Environmental, Health, Safety and management.

Conduct detailed incident investigations and Root Cause Analysis.

Provide daily guidance and direction in EHS programs to all employees.

Conduct on-going training regarding environmental, safety and health for all employees.

Maintain positive and proactive relations with managers and employees, as well as our customers and regulatory agencies.

Maintain filing systems regarding worker training and safety (OSHA Logs, HazCom, Training Logs, etc...)

Co-ordinate and manage all worker's compensation claims and programs.

Maintain accident statistics, analyze trends and propose/take action as necessary.

Responsible for implementing global EHS management system operation.

Responsible for minimizing environmental pollutants and improve recycling / recycling.

Management of environmental pollutants: Under 50% of local regulation limit.

Supervisor Customer Service (GRAYBAR ELECTRIC) May 2019- June 2020

The Supervisor, Customer Service will be key member assisting the Branch Management Team to ensure customer satisfaction by taking a pro-active approach servicing internal and external clients. Interface with clients/vendors/manufacturers to ensure the highest level of customer satisfaction.

Manage and engage existing customer accounts and schedule on-site visits. Set up job site inventories, organize and train assigned material handlers. Determine department work procedures, prepare schedules, and expedite workflow of purchase orders.

Assign on-site/off-site duties and continuously monitor progress to ensure deadlines and inventory requirements are met.

Hire, coach, develop and mentor customer support team as well as performance management.

Participate in continuous training sessions and lunch & learns to increase industry knowledge and career development.

Attend trade shows, sales meetings, and networking events. Other duties assigned as needed.

Supply and Logistics (GRAYBAR ELECTRIC) April 2018- May 2019

Receive, store, select, pack, and ship warehouse inventory utilizing Warehouse Management System (WMS) procedures.

Perform all physical requirements necessary to lift and move inventory around the warehouse. Operate and maneuver warehouse equipment and any material(s) contained thereon in the manner consistent with the intended purpose of the equipment and the manufacturers’ instructions.

Maintain the warehouse in an orderly and clean state; follow all Company safety procedures; perform daily safety inspections.

Receive incoming material in accordance with WMS processes, accurately identify and break down the material, note discrepancies, and make the product ready for storage. Store product in accordance with WMS processes.

Accurately select, check, and pack UPS orders following designated WMS processes for packing, weighing, manifesting, palletizing, and loading.

Select and process non-UPS orders through WMS, and pack to make ready to withstand transport; safely meet carrier pickup schedules.

Select, pack, and palletize replenishment shipments following WMS procedures for handling and marking pallets.

Handle stock tickets, and pack cross-dock shipments in accordance with established WMS procedures.

Sort and pack Less Than Truckload (LTL) shipments in accordance with established WMS procedures.

Conduct cycle counts and bin location verifications; consolidate inventory as needed; follow established WMS procedures for handling stock discrepancies. Other duties as assigned.

Counter Sales Representative (GRAYBAR ELECTRIC) October 2017-April 2018

Serve as a key face-to-face contact and liaison for customers. Generate sales while providing quick, accurate, courteous service to customers.

Sell merchandise to customers utilizing product and applications knowledge to select material that best meets customer needs. When applicable, or as assigned, service orders that have been called in for customer pickup.

Place, arrange, and maintain merchandise displays, performing cycle counts as needed. Recommend new stock items and support efforts to reduce or eliminate overstock and/or obsolete material.

Perform all physical requirements necessary to lift and move inventory around the warehouse.

Operate and maneuver warehouse equipment and any material(s) contained thereon in the manner consistent with the intended purpose of the equipment and the manufacturers’ instructions; follow all Company safety procedures.

May assist in training of new Counter Sales Representatives. Update knowledge of products through self-study and attending product training classes. Other duties as assigned.

Extradition Agent (PRIVATE CONTRACTOR) March 2017- October 2017

Moves a single prisoner or a group of prisoners’ on out of state contracts. Work in line with legal regulations, delivering prisoners safely and on time. Assigned to regular prisoner transport or a special brief transport, such as a medical, mass, or juvenile transport. Trips may consist of daily and weekly with much of the time on the road and by air. The Agent takes responsibility for the care of prisoners and, as an armed guard, for the safety of the public.

Plant Security Investigator (CHARTER SPECTRUM) August 2012- March 2017

Identify and follow-up on Individual Multiple Offenders -Identify and investigate Assisted Theft

Offenders. Work with appropriate internal and external entities to address unethical behavior among Charter employees and Service Partner employees. Represent Charter to law enforcement agencies, attorneys, courts, and other related agencies. Responsible for performing investigations of alleged criminal or other activity that has or may have a negative impact on the Company. This includes employee or non-employee criminal activity as it relates to the Company as well as activity that violate company policy.

Operations Management (US ARMY) August 2009-August 2012(Human Resources)

Provided 500+, current and prospective, employees with information regarding policy, job duties, working conditions, wages and opportunities for promotion and employee benefits including medical and dental programs. Advised corporate managers on organizational policy matters such as equal employment opportunity and sexual harassment, and violence in the workplace. Recommended needed changes to improve company growth, environment and produce “Team of 1” concept. Explained Army benefits including medical care, dependent allowance, housing, reenlistment bonus, retirement program, military / civilian educational opportunities, travel, recreational benefits, and all similar programs for 90 plus personnel in support of daily operations. Evaluated potential applicants' occupational, educational, and psychological background to determine Army programs available with specific individual appeal to enlist 120 personnel. Identified all available staff vacancies for interviews, recruitment, and selection of applicants; performed difficult staffing duties regarding understaffing, refereeing disputes, firing employees, and administering disciplinary procedures thru regulations and classes to resolve important issues. Counseled terminated employees with relocation assistance to include job fairs, counseling, and job placement. Analyzed statistical data and reports to identify / determine causes of personnel issues and develop recommendations to organizational personnel with policies and practices.

Strategic Planning / Development Management (US ARMY) June 2007-August 2009

Strategic Planning: Responsible for developing and implementing detailed strategic plans for the entire command based on broad guidance from higher headquarters and more specific direct guidance from the Commander. Analyzes the Theater Signal Command mission, vision, authoritative sources and guidance and authors the strategic plan for the Commander. Participates in command wide planning conferences, projecting requirements and activities 2-10 years out. Leads, directs, and manages a multidisciplinary effort that conducts a command-wide analysis of strategic planning, reengineering issues, and program integration to ensure implementation of the command strategic plan. Using advanced techniques and models, reviews plan with senior management and project officers prior to execution to ensure their understanding of forecasted requirements (operations, plans, funding, logistics, administrative), and responsibilities.

Operational (Technical) Planning: Frames complex problems and performs functional assessments for the Commander and his staff. Conducts comprehensive operational/technical analysis and formulates creative solutions to increase options for the senior leadership. Investigates potential critical points of failure and counterstrategies through a process of critical analysis, review, study, and assessment enhanced by teaming with subject matter experts from staff elements, acquisition, training, resource management, cyber, logistic, scientific, academic, and technical experts and major subordinate organizations as required. Maintains skill and knowledge in applying advanced information management and enterprise architecture policy and planning principles, concepts, methods, standards, etc. sufficient to provide expert technical advice, guidance, and recommendations to the Command. Contributes and provides technical planning guidance and the impact new/emerging/disruptive technologies or procedures could have on existing operations. Develops policy and guidelines based on DOD and Army directives, regulations, and operational and technical manuals pertaining to command and control (C2) and telecommunications systems and programs. Use resourcefulness, initiative, and judgment based on knowledge and experience in interpreting, adapting, and applying guidelines and in developing solutions to problems where precedents are not applicable and in developing guidelines for use by others. Independently resolves gaps or conflicts in guidelines according to project requirements, consistent with various programs’ objectives. Position involves various programs, projects, and evaluations requiring the application of many different and unrelated processes, differing regulatory criteria and procedures, and significant departures from established practice.

Contingency Planning: Prepares and maintains plans, concept plans, and operational plans. Provide integrated staff planning development and feasibility analysis to support operations of supported commands in coordination with national, regional and local authorities IAW the National Incident Management System (NIMS). Performs Contingency and Crisis Action Planning (CAP) to adjust previously prepared Contingency Plans (CONPLANS) and/or Operations Plans (OPLANS). Applies creative and critical thinking to develop courses of action and analyze the best alternative. Develops sequels to maintain the momentum of success. Analyzes decisions and programs to identify potential second order effects and develops alternative branches. Monitors the internal and external environments to identify threats, challenges, and opportunities, allowing the commander to respond proactively. Incorporates scenario dependent activities into formal exercise Master Scenario Event Lists (MSEL) to rehearse mission support to Army customer commands, IAW published CONPLAN/OPLANs and exercise director guidance. Prepares and maintains Continuity of Operations Plans (COOP) and establishes parameters for exercising COOP plans.

Recruiting and Retention (US ARMY) September 2005-June 2007(Human Resources)

Planned and conducted 102 new employee orientations to foster a positive attitude toward organizational objectives and support senior leadership initiatives, contacted key representatives of schools, public officials, personnel managers, parents of prospective applicants, religious / civil leaders to present the Army as a viable employment and career opportunity. Developed tests, questionnaires, and standard operating procedures to measure the effectiveness of curricula, determined whether program objectives were being met which increases to the overall mission. Observed a staff of 10 personnel to evaluate performance and recommend changes to strengthen teaching skills of peers and subordinates, planned and conducted 12 training programs / conferences addressing new classroom procedures, instructional materials / equipment, and teaching aids to increase training proficiencies. Coordinates with inventory personnel to establish annual inventory schedules and conducts the inventory according to the schedule through the supply and logistics formats.

Provides technical guidance to lower grade soldiers in the performance of all tasks. Determines strength maintenance objectives. Evaluates strength maintenance activities. Conducts Recruiting and Retention NCO training and orientation. Develops Recruiting and Retention NCO incentive program. Prepares Recruiting and Retention NCO training program. Reviews and approves a state marketing plan. Compiles and maintains production data. Analyzes production management reports. Supervises Recruiting and Retention NCOs. Organizes and coordinates strength maintenance programs. Assigns duties and evaluates performance of subordinates. Inspects strength maintenance activities. Identifies, investigates, and takes corrective action in problem areas. Plans and conducts a strength maintenance seminars and conferences. Develops and directs training programs to assist Recruiting and Retention NCOs. Plan, direct, or coordinate marketing policies and programs, such as determining the demand for products and services offered by a firm and its competitors and identify potential customers. Develop pricing strategies with the goal of maximizing the firm's profits or share of the market while ensuring the firm's customers are satisfied. Oversee product development or monitor trends that indicate the need for new products and services. Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.

Formulate, direct, or coordinate marketing activities or policies to promote products or services, working with advertising or promotion managers.

Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, or return-on-investment and profit-loss projections.

WORK EXPERIENCE

Shinhung Global USA (VMI/Material Manager)

Winsupply (Warehouse Manager)

Environmental Health and Safety (Walmart Distribution Center KY) Current employer

Supervisor Customer Service Representatives Nashville, TN (Graybar Electric)

Counter Sales Representative Nashville, TN (Graybar Electric)

Warehouse Lead, Nashville/Clarksville, TN (Graybar Electric)

Extradition Agent, US Corrections, Nashville, TN

Plant Security Investigator, Charter Corporation, Clarksville, TN

Retired US Army

EDUCATION / CERTIFICATIONS

Tennessee Notary Republic

Alison Certificate ISO 14001:2015 Environmental Management System (EMS)

Alison Certificate ISO 45001:2018 Principles of Occupational Health and Safety Management System

Alison Diploma in Human Resources

Human Resource Management - Discipline in Organizations Certificate

US Army, Senior Leadership Course, Camp Robinson, AR

US Army, Basic Non - Commissioned Officers Course, Ft. Benning, GA

US Army, Primary Leadership Development Course, Ft. Jackson, SC

US Army, Equal Opportunity Leaders Course, Ft. Campbell, KY

US Army, Health Insurance Portability and Accountability Act Course, Phoenix, AZ

US Army, Strength Maintenance Course, Phoenix, AZ

US Army, G3 Computer Security Course, Phoenix, AZ

US Army, Recruiting and Retention Courses, Little Rock, AR

US Army, Physical Security Managers Course, Ft. Campbell, KY

US Army, Observer Controller Certification, Ft. Polk, LA/Ft. Campbell, KY

US Army, Supply and Logistics Certification, Ft. Campbell, KY

Cleveland High School, High School Diploma, Cleveland, TN

Recruiting and Retention Master Badge

Retired Military Pendant

Skills

Environmental Health and Safety Field Sanitation Specialist

Materials Handling Hazmat Course

Recruiting

Notary Republic Combat Life Savers Course

Training & Development HIPAA/AR40-66 Certificate

Salesforce HIPAA Compliance Course

Performance Management Unit Prevention Leader Course

Human Resources Management Accidents and Injury Investigations Course

CRM Software Occupational Safety and Health Course

Change Management Plant /Factory Inspection Course

Microsoft Office Quality Audits / Quality Records Course

Logistics Security Essentials/ Regulations Course

Product Development

Warehouse Management System

Management

Benefits Administration

Employee Orientation

Team Management

Strategic Planning



Contact this candidate