PRANITH RAPUR

Bn: *** Balaram Nagar, Safilguda, Hyderabad.

Mobile :996-***-**** E - Mail : advkre@r.postjobfree.com

SYNOPSIS

A result oriented professional with over 10 years’ experience in Operations, Customer Service, Administration, and Client Relationship Management in loyalty industry, maintaining a Technical Support Call Center BPO & Training, & Auditing of revenue at stations.

.

OVERVIEW:

A result oriented seasoned professional with experience in Client servicing.

Effective communicator with skills in interfacing with clients,

Experience of end-to-end management of customer service.

Ability to manage and meet the required needs of the customers.

ORGANIZATIONAL EXPERIENCE

L&T Metro Rail Ltd (KEOLIS): DEC 2014 till Date (Customer Relationship Officer)

●Supporting Chief Operating Officer with daily operational functions.

●Recruiting, handling a team & train them for respective job responsibilities & make them competent.

●To lead a team of people to achieve operational deliverables in terms of targets, including quality Service targets.

● At Present handling team of 50, Managing rosters, leaves, performance review, feedback training, Creating Standard Operating Procedures & Documents related to Fare Business Rules.

●Interact with customers (internal / external) to meet process deliverables and work with different vendors to meet 100% Customers satisfaction Target.

● Meeting Targeted Production using Minimum Staff. Updating Team On process updates.

● Liaison with Managers and other department for creating procedure for internal employees for accessing Metro Rail Systems.

●Preventing fraud and misuse of Metrorail systems. Ensuring ethical practices by eliminating revenue leakage and malpractices. Handling team during degraded situations.

● Initiated two key partnerships which resulted in 20% revenue growth.

● Worked directly with [departments, clients, management to achieve result.

● Researched and updated all required materials needed for firm and partners.

Westin Hotel GMS Group – (Admin Executive)- Since Mar 2010 to Sep 11

Responsible for sales and service in loyalty field.

Responsible for achieving the weekly and month targets

Responsible for making achieve team targets

Use to visit corporate office for closing the lead personally

Responsible for closing sales at hotel and taking complete responsible about membership kits.

Responsible of sending DSR

Responsible of taking care of accounts and depositing the cash at hotel

Maintaining good reputation with hotel staff

Responsible for customer grievances and escalations.

Responsible for passing the maximum number of leads to tele sales team.

Involved in reservations and bookings.

Have taken an additional responsibility in training the new staff with the product and the process.

Ensuring the existing staff has full-fledged knowledge with refresher training.

Responsible for office management.

Responsible for Spreadsheets/ reports and records management.

Responsible for package deliveries.

Involved in preparation of kits with membership cards.

Involved in data entry of all members who have enrolled with the program.

Educational Qualification

Completed MBA from ISBM 2016-2017

Completed B.Com fromWilliam Carey University 2009-2011

3 years Diploma in Hotel Management from Indo-American, Vishakhapatnam.2003-2006

Intermediate MEC from Navin Bharati Secondary School, CSSE, Delhi.2007-2008

Completed SSC from St Marks High School. 2003

Trainings Attended:

Presentation Skills

Nurturing Talent

Passion at work

Team Effectiveness

Managerial Skills

Hard Working

PERSONAL DETAILS

DATE OF BIRTH: 29th March 1984

LANGUAGES KNOWN: English, Hindi and Telugu.

MARITAL STATUS: Married

ADDRESS: Sr: 376, Seetharam nagar, Safilguda, Hyderabad.

Place: Hyderabad

PRANITH RAPUR

Contact this candidate