CARLEEN WOOD

advkr5@r.postjobfree.com 516-***-**** linkedin.com/in/carleenwood

SUMMARY

Results-oriented IT Professional with experience in project management, business analysis, and solution design. Proven record of system and application development, integration, and implementations. Strong communication skills with demonstrated ability to collaborate with stakeholders throughout the entire software development lifecycle (SDLC). Successfully implemented Atlassian Jira and Confluence migration from server to Atlassian Cloud. Redesigned the Help Desk ticketing system from Jira Service Desk to Jira Service Management using ITIL processes.

Technical expertise includes:

Environments Microsoft SQL Server 2000 / 2008 / 2010, Windows, HP3000 Development SQL, Delphi, Visual Studio, COBOL, Fortran, MS Access Applications Atlassian Jira Cloud and Server, Confluence Cloud and Server, JSM, JiraSD, Salesforce, Boomi, Oracle NetSuite ERP, Word, Excel, Visio, PowerPoint Techniques Extraction / Transformation / Load (ETL), Electronic Data Exchange (EDI), Data Warehousing (DW) & Business Intelligence (BI) Reporting Solutions Technical Support / Help Desk, Requirements Analysis, Systems & Infrastructure Evaluation, Solution Design & Architecture, Programming / Development, User Acceptance Testing, Defect Management, Debugging, Integration, Deployment, Go-Live, Data Analysis

PROFESSIONAL EXPERIENCE

FLEXTRADE SYSTEMS, GREAT NECK, NY

Senior Applications Engineer, Employee (2021-2023) Consultant (2021-2021)

Responsible for the day-to-day support of Jira, Confluence, and Jira Service Management. Supported integration processes using Boomi integrations into Active Directory, Jira, Coupa, and Salesforce, reviewing and reporting any errors we received. Worked with Boomi to enhance the process as needed. Responsible for support of the daily production of a Jira and Confluence system used for the Client Support of the FlexTrade Production System.

Managed the project permissions for internal and external users in Jira and Confluence.

Implemented a process of disabling the internal and external Jira users to release underused licenses.

Responsible for administering the Atlassian products Jira, Confluence, and Jira Service Management on server and cloud.

Installed and Updated add-ons, plugins, and extensions as needed. Which included EazyBI, Big Picture, Automation for Jira, Tempo, and Script Runner.

It created new projects that included complex workflows, screens, and custom fields.

Internal technical support lead for implementing and migrating the Jira and Confluence server version to Atlassian Cloud, working with an external vendor who performed the migration.

Implemented changes that would standardize the creation of projects.

Led a team to design and implement a Jira Service Management system on the Cloud to replace the Jira Service Desk server.

Trained the support team to maintain the Jira Service Management and add projects into Jira. CARLEEN WOOD

advkr5@r.postjobfree.com 516-***-**** linkedin.com/in/carleenwood PHILLIPS AUCTIONEERS, NEW YORK CITY, NY 2015 – 2020 Oracle NetSuite Administrator, Employee (2018-2020) Consultant, Robert Half International (2015-2018)

Responsible for the daily production of a JD Edwards (JDE) system for the Accounts Payables, Accounts Receivables, and General Ledger modules. Created specifications for all changes to the JDE and Gavel, the internal legacy system related to the financial application needs, and worked with other teams, including finance, development, and design teams, to develop business requirements and created workflow documents and specifications for internal and external projects for the internal legacy system (GAVEL) and the JDE ERP systems.

Assisted in the selection of a new ERP system to replace the JDE ERP system. Interfaced with the companies selected to give demos for the replacement systems. Created a detailed analysis of the top three vendors as a JDE replacement, which included financial and critical business functions of each vendor selected for the selection committee to use during the selection process.

Established comprehensive workflows that detailed the Auction process from start to finish.

Served as liaison between the business stakeholders and NetSuite consultants. Ensured accurate completion of documents to support the implementation, including the Business Process Questionnaire

(BPQ), the Business Requirement Document (BRD), and the Functional Design Document (FDD).

Wrote the User Acceptance Testing (UAT) and System Integration Testing (SIT) scripts used for the testing.

Ran Parallel Tests of Auctions to ensure that the integration and customizations in NetSuite were working correctly and that production JDE matched the output from the NetSuite system. NAC MARKETING (dba NEW VITALITY), Farmingdale, NY 2012 – 2015 Technical Support Manager & Business Systems Analyst Responsible for all technical support operations within a direct response marketing organization, ensuring user satisfaction and timely resolution of all incidents and trouble tickets for various business units—Finance, Marketing, Call Centers, and Corporate Management. Performed advanced troubleshooting, analysis, triage, and resolution for escalated incidents. Authored technical documentation and user manuals. Liaised among customer stakeholders to assist with defining business requirements, creating workflow documents, and producing specifications; managed relations with diverse vendors, including Connect First, Broadcore, and Sherweb.

Instrumental in stabilizing and improving EPICOR ERP system, collaborating with Finance, Accounting, and Operations.

Designed and produced ad hoc data extracts, reports, and bank posting processes for credit card deposits.

We have created an automated inventory adjustment and reconciliation solution for a third-party logistics (3PL) provider.

STATE OF CONNECTICUT, Hartford, CT 2012

Business Analyst Consultant

MIAMI HERALD MEDIA COMPANY / MCCLATCHY PUBLISHING COMPANY, Miami, FL 1998 - 2012 Consultant (2011-2012)

Project Lead & Senior Systems Analyst (1998-2010)

EDUCATIONAL BACKGROUND

Computer Science & Business Courses PALM BEACH COMMUNITY COLLEGE, West Palm Beach, FL Professional Certification: Certified Grumman Data System Programmer Professional Training: Miami Herald Leadership Program