Palmetra Williams

Executive Housekeeping Manager/Manager on Duty

Nashville, TN

advkqx@r.postjobfree.com

615-***-****

Work Experience

Complex Housekeeping Manager

Hilton Garden Inn Hotel

March 2018 to Present

I am the Complex Housekeeping Manager. I manage two hotels. I trained the employees to bring the Salt scores up, Labor control, praise my team to have a great work environment. Executive Housekeeping Manager

CourtYard by Marriott - Vision - Murfreesboro, TN

February 2016 to March 2018

Opening of two hotel properties with Vision. Home 2 by Hilton and Court Yard by Marriott, I also opened a new property with IHG Holiday Inn Express & Suites. I am strong in team development. I know how to praise the employees to keep the morale of the team positive. Managed and trained teams of 40 plus. Labor standards and cost.

Benefits Specialist

BCI - Nashville, TN

January 2013 to February 2016

Responsibilities

BCI - Call Center

Health Benefit enroller

Customer Service

Multitask effectively in a fast-paced environment

Benefit Harbor/Salesforce

Member services

HIPAA guidelines, and company confidentiality policies Outstanding phone etiquette

Outstanding interpersonal skills

Ability to define problems, collect data, establish facts, and draw valid conclusions Executive Housekeeping Manager/Manager on Duty

Holiday Inn & Suites

2010 to 2013

Opened new hotel

Supervised housekeeping and laundry Ok personnel; hiring, firing, performance assessments, training and goals

Maintained efficiency and labor cost goals

Ensured quality services are rendered in meeting guest requirements

Scheduled staff in keeping with labor standards and forecasted tenure

Enforced policies and procedures

Monitored and maintained level of sanitation in rooms, storage areas, laundry and restrooms Executive Housekeeping Manager

LaQunita Inn & Suites

2008 to 2010

Provide leadership and direction for all housekeeping and laundry activities for the hotel to ensure the highest level of cleanliness for both the guest rooms and public areas

Trained, motivated, coached, counseled and disciplined staff

Managed 10 workers and 80 guest staterooms

Assisted in the evaluation of yearly budgets and financial operational business agenda to improve general business requirements of the division

Helped the upper management in achieving and exceeding goals and targets set for housekeeping

Maintained a protected, safe and vigorous environment by enforcing managerial standards

Assisted in managing the monetary aspects and meeting profits targets of all housekeeping income streams

Assistant Technician/Group Lead

Asurion

2005 to 2010

Checking and inspecting goods received and ensuring they are of accurate quantity, type, and also acceptable quality.

Electronic Repair/Test

Program software for incoming cellular phones.

Picking and packing products.

Selecting space for storage and arranging for good to be placed in the designated areas. Supervisor/Machine Operator

Whirlpool

1998 to 2004

Perform operations pertaining to machineries for filling and packaging items

Adjust machine temperatures and pressure according to item types

Regulate machine flow

Reset machines in the event of errors along with fixing them if a malfunction occurs

Identify and removing damaged packages from the assembly line

Weight and inspecting products to ensure they conform to standards

Monitor production line and fix problems occur due to pile-ups and jams

Attach identification labels in order to make them ready for shipping Room Inspector

Clarion Hotels

1998 to 2000

Inspected hotel to ensure quality, timeliness of rooms for check ins and stayovers.

Ensured hallways are kept clear and managed the designers so the rooms are impeccably cleaned and maintained.

"Closed the house" and followed through on rush rooms for Welcome Desk to pre-register guests.

Trained room designers and helped in stripping of the guest rooms.

Reported any discrepancy in room status immediately to Manager, Director, or Host Desk in their absence.

General Labor Experience

Education

High school or equivalent in Business Management

Bethel University

Certifications and Licenses

Driver's License

Additional Information

Proven ability to work in a fast-paced environment

Broad experience and knowledge of business operations

Demonstrated ability of problem solving at a high level

Superb interpersonal, communication, negotiation, facilitation, and leadership skills

Detail-oriented with excellent management skills

Expert in areas of Microsoft Office ( e.g., Excel, Access, Word, PowerPoint, and Microsoft Outlook)

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