CHRISANTHA GARCIA

Brighton, IL ***** • H: 206-***-**** • C: 206-***-**** • advkqw@r.postjobfree.com

WEBSITE, PORTFOLIO, PROFILES

• https://globaldivinetreasures.com

• https://www.facebook.com/globaldivinetreasures

• advkqw@r.postjobfree.com

PROFESSIONAL SUMMARY

Innovative CEO experienced in website development and has demonstrated success learning new fields quickly, built and implemented an online culture gift shop called Global Divine Treasures. History of excellent Customer Service skills with extensive telephone and face-to-face customer service, as well as troubleshooting, tech support, and customer care. Eager to join a dynamic team that rewards initiative, high-quality customer service, and driven purpose competency.

SKILLS

• Excellent customer service, communication skills, and customer support

• Website content creator

• Efficient in IOS and Mac OS E-commerce experience (Shopify, Print-full, Canva, etc...)

• Outstanding interpersonal skills and friendly demeanor

• Strong work ethic, punctual, reliable, and honest

• Adaptability, empathy, patience, and effective listening • Demonstrated ability to work with culturally diverse populations

• 5 Years of call center experience (American Airlines, DFW-2003-2008)

• Good Listening Skills

• Call Center Operations

• Integrity and Transparency

• POS Systems and Ordering Platforms

WORK HISTORY

CEO

GLOBAL DIVINE TREASURES - Seattle, WA 07/2021 - Current

• Created A Culture Gift Shop out of the inspiration of life's journey

• Process all online orders with increased sales by up to 85%

• Responded to customer requests for products, services, and company information promptly.

• Update website, maintain product listings

• Manage relationships/agreements with external vendors

• Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs

• Built productive relationships with industry partners and competitors to support strategic business objectives

Private Duty Caregiver/ Certified Nurse Assistant

GRISWOLD HOMECARE - Bellevue, WA 11/2011 - 04/2020

• Home management and care planning

• Performed direct patient care aimed at increasing comfort, psycho, social, and spiritual well-being

• Maintained personal hygiene, physical comfort, nutrition, elimination, and prevention of skin breakdown, rehabilitation, and safety

• Prescription medication management, toileting assistance, and incontinent care

• Assisted patients with bathing, oral hygiene, grooming, and feeding

• Cooked appetizing and satisfying meals and snacks. Also cooked special diet meals

• Scheduled and accompanied clients to medical appointments

• Monitored progress and documented patient health status changes to keep the care team updated and medical advocacy

Pharmacy Assistant/Tech

WALGREENS PHARMACY – Mercer Island, WA 01/2020 - 03/2020

• Operated cash register and other front counter tasks to facilitate daily operations.

• Processing sales transactions for medications and other pharmaceutical supplies

• Directing all questions relating to prescriptions, health matters, or medicines to the pharmacist

• Answer all customer inquiries and handle customer-related issues in a timely fashion

• Restocking shelves with medications and other pharmaceutical supplies

• Accurately typing and printing out prescription labels

• Counted and labeled thousands of prescriptions with the correct item and quantity.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Taking inventory of all medication and pharmaceutical supplies

Certified Nurse Assistant

THE PEARLY JONES HOMES - Sammamish, WA 12/2011 - 03/2012

• Performed direct patient care to 6 adults, aimed at increasing comfort, psycho, social, and spiritual well-being by assisting with personal hygiene, physical comfort, nutrition, elimination, prevention of skin

• Medication reminders, toileting assistance, and incontinent care

• Assisted patients with transfers and ambulation in and out of beds, baths, wheelchairs, and automobiles

• Cooked appetizing and satisfying meals and snacks. Also cooked special diet meals

• Scheduled and accompanied clients to medical appointments

• Facilitated personal hygiene management, feeding, and ambulation.

• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Certified Nurse Assistant

DEPARTMENT OF AGING AND DISABILITY SERVICES - Seattle, WA 09/2010 - 12/2011

• Performed 1 on 1 direct patient care aimed at increasing comfort, psycho, social, and spiritual well-being

• Assisted with personal hygiene, physical comfort, nutrition, elimination, skin breakdown prevention, rehabilitation, and safety

• Cooked appetizing and satisfying meals and snacks

• Also cooked special diet meals

• Assisted patients with transfer and ambulation, moving in and out of beds, baths, wheelchairs, and automobiles

• Scheduled and accompanied clients to medical appointments and outings

• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Reservations Agent/Customer Service Representative

American Airlines - Dallas, TX 01/2003 - 12/2008

• Making reservations for customers based on their various requirements and budgetary allowances.

• Assisted thousands of large volumes of customers daily with a positive attitude and focus on customer satisfaction.

• Assisting and advising customers who may be choosing from a variety of travel options

• Checking availability of accommodation or transportation on customers' desired travel dates.

• Demonstrated high attention to detail, organization, and managing multiple tasks and projects simultaneously.

• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

• Recommended products to customers and suggested other options if the preferred product was unavailable.

EDUCATION

Washington State Department of Health Approved Program: Nursing

Highline Community College - DesMoines, WA 01/2013

Diploma: Certified Nurse Assistant

South Seattle Community College - Seattle, WA 03/2011

CERTIFICATIONS

• Public Health Seattle & King County-Washington State Food Worker Card valid through 01-11-2020

• Adult and Pediatric First Aid/CPR/AED certification through the Red Cross of Seattle: Completed December 23, 2019

• Heart saver Bloodborne Pathogens/HIV/AIDS certification, course by the American Heart Association:2019

• 200 Hour Wellness & Yoga Teacher Training, August 2018 Certificate of completion

• Advanced Learning Management System-Medical Marijuana 411-Online, Certificate of Medical Marijuana Consultant-Redmond Washington, January 2018

• Goodwill Industries-Certificate of Retail/Cashiering Course: October 3rd, 2017- December 2017-Completed a 9-week training and received a Certificate of completion

• Home Care Aid Basic Training/DSHS/SEIU-Fundamentals of Caregiving Certificate: August 2010

NOTE: I WORKED 6 YEARS FOR AMERICAN AIRLINES RESERVATIONS/CALL CENTER FROM 2000-2006

G

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