Data Entry Clerk
Resume:
OBADINA OMOAKA
*************@*****.***
OBJECTIVES
Experienced data entry specialist, customer service expert with 8 years’ working in data analytics-based companies, experienced call center representative, experienced in talent solutions, administration, best practices, quality assurance, troubleshooting, analytics and reporting, recruiting, sales, marketing, collaboration with HR partners, administrative officers and management team for efficient operation and better customer service.
SKILLS
• Data entry, SQL, Data Mining, Microsoft Excel, PowerPoint, outlook,
Diagnostic Techniques, Troubleshooting/Inventory, Non-destructive testing.
• Customer service-oriented, Logical/Remotes services.
• SOLO backup/Data storage, Routing mail, multi-line telephone systems.
• Microsoft Word expertise, Database management, Program files maintenance.
• Technical support, Punctual, Microsoft Excel certified, Excellent communication skills, Time management, Project Management, Identifying customer needs.
WORK EXPERIENCE
Credit Education Group Arlington, Texas (Remote.) Dec. 2019 – February 2023
DATA ENTRY SPECIALIST
Sorted source documents and organized to be filed.
Compiled, sorted, and verified electronic data against hard copies to support quality control efforts.
Scanned and stored files and records electronically to reduce paper files and secure data.
Completed accurate and efficient data entry and database updates to support business operations.
Proofread and edited documents to correct errors.
Drafted reports to deliver information to upper management and stakeholders.
Documented data entry completions in corresponding logbooks.
Gathered and documented statistical information to generate reports.
Executed data verification to ensure expedient error detection.
Identified, corrected, and reported data entry errors.
Monitored updates to company databases and corrected identified errors.
Reviewed source documents to locate required data for entry.
Created reports and audited charts to maintain concise records.
Supported document reviews and auditing by locating and providing required data, reporting on input procedures and other relevant circumstances as necessary.
Compiled data from source documents prior to data entry.
Identified errors in data entry and related issues by mentioning to supervisors for resolution.
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Reviewed and updated account information in company computer system.
Reviewed database entries to verify regulatory compliance.
Identified and corrected data entry errors to prevent duplication across systems.
Transcribed data after verifying information to deliver projects with 100% accuracy.
Produced new orders in Microsoft excel to manage samples and associated data.
Transferred data from hard copies to digital databases, organizing information in new formats.
TTEC Inc. Dallas, TX. (Remote.) Sept. 2016 – Nov. 2019
DATA ENTRY CLERK (Project: Bank of America)
Processed customer and account source documents by reviewing data for deficiencies.
Transferred data from hard copies to digital databases, organizing information in new formats.
Contacted customers via phone or email to address data inquiries.
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Remained focused for lengthy periods to accurately perform work with adequate speed.
Detected flaws in customer and account data, resolving issues and communicating with supervisors.
Created reports and audited charts to maintain concise records.
Completed database backups to secure information.
Reviewed and updated account information in company computer system.
Proofread and edited documents to correct errors.
Verified confidential or private client information in adherence to state and federal laws.
Reviewed, corrected, or deleted data, verifying customer and account information.
Identified and corrected data entry errors to prevent duplication across systems.
Maintained database by entering new and updated customer and account information.
Scanned and stored files and records electronically to reduce paper files and secure data.
Verified outdated data and implemented necessary changes to records.
Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
Gathered and documented statistical information to generate reports.
Audited new data, identifying potential issues and corroborating reports.
Supported data entry across departments as requested, switching promptly to new projects.
Input new data to test customer and account system changes and upgrades.
Followed data program techniques and procedures to maintain data entry requirements.
Addressed data problems, troubleshooting solutions to minimize interruptions.
Stored hard copies of data in organized files to optimize retrieval.
Collected and organized information for entry, prioritizing entries to increase efficiency.
Prudent Financial Tax Services, Arlington, Texas July. 2014 – Sept. 2016
CUSTOMER SERVICE REPRESENTAVE
Provided thorough support and problem resolution for customers, provided accurate and appropriate information in response to customers inquires.
Created strategies to expand existing customer base and increase sales.
Attending to customer needs in preparation of tax return for wage earners, self-employed and business entity.
Manage all customer service-related matters while handling high volume of phone calls per day with an impressive rate of customer satisfaction and feedback.
Collects, uploads, and follows up on credit education applications.
Provide general administration support including maintaining recruitment database, scheduling meetings, and documenting other relevant information.
Efficiently scheduling and co-managing meetings and management training programs.
Ensure that all transactions are properly documented.
Addressed customers service inquiries in a timely and precise fashion.
Maintained up-to-date knowledge of policies.
Resolved customer complaints with strong verbal skills.
Displayed courtesy and strong interpersonal skills with all customer interactions informed customers about issue resolution progress.
Escalated and routed calls to the appropriate department as needed.
Handling of large amounts of incoming call to resolve customer inquiries, problem, or complaints in a timely manner.
Answer any billing questions, inform the customer of billing and installations procedures and process.
Troubleshoot customer technical issue.
Keep records of customer interactions, process customer accounts and file documents.
Take extra mile to engage customers and build trust through open and interactive communication.
Education
University of The People (2021 – 2023) MSc. Information Technology.
University of Lagos (2010) – Bachelor’s in communications.
Certification
SQL, SSIS, SAS.
Reference available on request.
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