Guerline Toussaint

Malden, MA *****

754-***-**** - advkqk@r.postjobfree.com

Professional Summary

Highly successful banking professional in account and branch management. In-depth knowledge of banking products and services as well as business development and marketing. Friendly leader with impressive customer service skills. Organized and reliable candidate who manages to manage several priorities with a positive attitude. Willingness to take on additional responsibilities to achieve team goals. Well known multi-tasker for creating a positive work culture and high performing teams. Demonstrated expertise, including competitive bids, pricing and market positioning and works as an entrepreneur with institutions operating in the field of urban agriculture and building materials (hardware), construction professional hardworking environment able to plant and or remove trees as part of an overall environmental management strategy to improve safety in urban areas. Excellent communication and problem solving skills.

Skills

Financial Analysis

Performance Review

Business Development

Compliance Assessments

Banking Products and Services

Work Prioritization

Prioritizing and Planning

Social Perceptiveness

Branch Operations Management

Event Planning

Business Relationship Management

Team Supervision

Conflict Resolution

Training and Development

Attention to Detail

Risk Assessment and Classification

Anti Money Laundering (AML)

Guest Relations

Team Meetings

Cash Register Operations

Applicant Engagement

Account Reviews

Customer Inquiries

Staff Evaluations

Customer Transactions

Shift Scheduling

Bank Transaction Processing

Motivational Leadership

Agricultural Product Sales

Crop Progress Monitoring

Sales and Promotions

Loyalty Programs

Delegation and Supervision

Financial Recordkeeping

Work History

06/2019 to 10/2022

Branch Manager

UNIBANK S.A – Cap-Haitian, Haiti

Maintained friendly and professional customer interactions.

Assessed employee performance and developed improvement plans.

Met deadlines by proactively managing individual and team tasks and streamlining processes.

Engaged employees in business processes with positive motivational techniques.

Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.

Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

Gathered and reviewed customer feedback to improve operations.

Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.

Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.

Increased monthly staff retention rate after implementing new training programs.

Submitted loan applications to loan underwriter for verification and recommendation.

Assessed employee performance and developed improvement plans.

Identified and capitalized on community business opportunities with effective networking.

02/2018 to 05/2019

Procurement Manager

USAID/DAI/WATSAN (Water And Sanitation Project) – North - North-East - North-West And Artibonite Dep, Haiti

Forecasted requirements and set reorder points to maintain optimal levels.

Directed inventory regulation processes and accounting input data processing and reviewed output records from supply systems.

Managed accurate files and implemented new organizational systems to improve traceability.

Determined appropriate budget levels and administered expenditures.

Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.

Created mechanisms to maintain open dialogue with product and service users and key suppliers, facilitating communication and helping prioritize opportunities.

Provided supply chain guidance to team of 15 employees.

Developed and implemented actionable improvements to increase inventory replenishment efficiency and reduce downtime.

Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.

Purchased, organized and distributed supplies for maintenance activities and personnel use.

Supervised and managed employees during sorting, packaging and return procedures.

01/2016 to 12/2017

Liaison and Logistic Officer

Build Change – Trou Du Nord, Haiti

Managed functional areas of logistics.

Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power.

Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.

Coordinated mission details and communicated with unit to convey changes.

Organized unit training operations and managed details when unit move was required.

Analyzed procurement requests to identify service providers' information with performance, quality, and prices to determine transaction requirements.

Advised logistics management and structures for staffing levels to maintain adequate numbers.

Provided support to commander and executive staff members.

Delivered logistic support to leverage existing resources with cost-effective savings.

Developed logistical checklists to guide activities support.

Supervised logistics functions and operations.

Conducted audits to improve office logistics practices and procedures.

Conducted qualitative and quantitative analysis of logistics operations to pinpoint and correct inefficiencies.

Supervised and trained personnel on supply procedures to guarantee accurate flow of materials.

Directed shipping and receiving of wide range of products daily.

Developed and enforced performance standards and measures for key areas of responsibility.

Monitored quotas and forecasts to identify product and equipment shortages.

Worked with internal and external partners to meet customers' complex needs while adhering to state, national and international constraints and guidelines.

Documented physical supply chain processes such as workflows, cycle times, position responsibilities and system flows.

10/2010 to 02/2014

Procurement & Logistics Officer

HRI / USAID (Emergency Project With OTI) DAI/CHEMONICS – North, Cap-Haitien, Haiti

Oversaw scheduling for day-to-day activities of transportation as well as warehouse employees and contractors..

Supervised and trained personnel on supply procedures to guarantee accurate flow of materials.

Directed shipping and receiving of wide range of products daily.

Oversaw supply chain vendor pricing, inventory management and stock distribution.

Developed and enforced performance standards and measures for key areas of responsibility.

Monitored quotas and forecasts to identify product and equipment shortages.

Managed department inventories to identify unusual activities, excesses and fluctuations.

Reduced transit time, minimized handling and maximized cost savings through freight cost-analysis and negotiation.

Increased efficiency by developing cost-effective rates and reducing order processing costs.

Documented physical supply chain processes such as workflows, cycle times, position responsibilities and system flows.

Preserved existing fixed assets while issuing recommendations on strategic sourcing, new equipment purchases and process enhancements.

Engaged in strategic planning activities to increase operational capacity while achieving optimal returns from existing assets.

08/2004 to 10/2010

Customer Service and Administrative Functions

UNIBANK S.A. – Cap-Haitian, HAITI

Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Assisted coworkers and staff members with special tasks on daily basis.

Managed filing system, entered data and completed other clerical tasks.

Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

Composed and proofread memos, letters and reports to verify error-free communication.

Volunteered to help with special projects of varying degrees of complexity.

Maintained daily reports and advised executive leaders in decision-making processes.

Maintained clean reception area to promote positive, professional environment for clients.

Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Established administrative work procedures to track staff's daily tasks.

Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Performed research to collect and record industry data.

Used Word or Excel to prepare various correspondence, reports and other written material.

Created and implemented standard operating procedures for records handling.

Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.

Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.

Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Maximized clerical staff productivity by reorganizing training program and effectively supervising 3 employees.

Education

07/2004

Bachelor of Science: Business Administration And Management

Notre Dame University of Cap-Haitian, UDERSCAP - Cap-Haitian

07/2000

High School Diploma

Regina Assumpta College, Soeur De Sainte Croix - Cap-Haitian

Languages

French

Native or Bilingual

English

Professional Working

Haitian Creole

Native or Bilingual

COMPUTER SKILLS

Word processing

Microsoft Word

Typing

Spreadsheets and Databases

Microsoft Excel

Data analytics

Adobe Campaign

Social Media

Search engine optimization (SEO)

Google Analytics

Email marketing

Contact this candidate