Suresh Surendran

PTRA ***A, Priyadarshini Road,

Pallimukhu, Peyad,

Thiruvananthapuram,

Kerala - 695573

+91-892*******

advkq4@r.postjobfree.com

LANGUAGES

HOBBIES & INTEREST

CRICKET, FOOTBALL

MUSIC

SWIMMING

LEARNING

COURSES COMPLETED

CCNA

VMWARE VCP-DCV

AWS SA

ITIL CERTIFIED

COMPUTER PROFICIENCY

MS OFFICE

WINDOWS XP, 7, 10

EDUCATION

EXPERIENCES

CAREER OBJECTIVE

Highly motivated tech-support professional skilled in troubleshooting, analyzing and resolving complex technical problems, utilizing advanced resolution procedures. Basic Network troubleshooting (TCP/IP, DHCP, DNS).

Worked for several years in serving companies’ customers in IT and desktop-help-desk departments. Professional growth and development in software/hardware technical support and basic network troubleshooting.

An able, enthusiastic, skilled, and reliable computer technician is seeking a position that reflects my experience, skills, and personal attributes including dedication, meeting goals, creativity and the ability to follow through.

SKILLS

Installation and maintenance of Antivirus.

Basic Network (TCP/IP, DNS, DHCP) configuration.

Good knowledge in Windows, MS Office, Internet Explorer.

ITIL Process.

Installation and configuration of Hardware and software.

Basic Router configuration.

Proficiency in communication and ability to interact with different levels of people in organization.

Training and On Job Training for freshers.

Ability to work with innovative ideas and positive foresight.

Strong problem-solving skills.

Good knowledge in Preparation of process documents.

Ability to learn quickly, good team player and interpersonal skills.

Good Troubleshooting and problem-solving skills.

ORGANIZATIONAL DETAILS

Phykon Solutions Pvt Ltd: (Oct 2021 – Till Date)

Designation: Technical Support Engineer

Job Responsibilities:

Troubleshooting issues with NVR, DVR, IP and Analog cameras (POE and Wi-Fi)

Trouble shooting issues with Amcrest Cloud, GPS trackers and other devices used by customers.

Troubleshooting network and application issues faced by customer while using Amcrest products.

Achievements:

Awarded best employee for 6 months for the year 2022.

MModal Global Services Pvt Ltd, Bangalore: (Jan 2013 – Feb 2020)

Designation: Senior Technical Support Engineer

Job Responsibilities:

Handling escalated calls from Critical Clients on all issues.

Handling inbound calls for America’s, APAC and ANZ regions and follow-ups with outbound calls.

Good knowledge on Hospital workflow process.

Good knowledge on clarity EMR system.

Good knowledge in speech recognition process.

Good knowledge on HIPAA and PHI.

Handling Critical tickets and providing resolution within SLA.

Monitoring Call Queue and BMC Remedy Ticket Console.

On the job training for new hires on MModal policies, procedures and technical training.

Scrubbing Tickets and providing feedback to the fellow employees.

Assigned as a part of Agent Support Group (ASG).

Assigned to deploy, install, maintain and troubleshoot MModal software using LANDesk Core Server.

Installation and configuration of Lotus Notes, accessing the Lotus Notes database to get the server information to provide accurate resolution within the specific SLA.

Troubleshooting basic Network issues for Medical Transcriptionists and corporate users (DNS, DHCP and IP errors) using internal knowledge base and external tools.

Support web-based applications used by Medical transcriptionists and Corporate Employees.

Accurate Call Logging in BMC Remedy and Service Desk ticketing tools.

Password reset using Active Directory, other internal Applications and (LDAP).

Adding, maintaining and removal of user and computers using Active Directory.

Creation, modification and deletion of email distribution lists for corporate users in Outlook.

Email Configuration and troubleshooting of email clients (Outlook, Windows Live Mail and Mozilla Thunderbird).

Troubleshooting Hardware/software related and basic network related issues on MModal Company provided Desktops and laptops to Medical Transcriptionists and Corporate users.

Troubleshooting on Windows XP, Windows 7 and Windows 10 for OS related issues.

Achievements:

Awarded best employee of the Quarter Q4 – 2014, Q1 & Q4 – 2015, Q2 & Q4 2016 for best customer service and Employee of Year 2013-14

Dell International Services Pvt Ltd: (Oct 2010 - Sept 2012)

Designation: Technical Support Engineer

Job Responsibilities:

Providing on the Job training for new hires.

Handling inbound calls for America’s, APAC and ANZ regions and follow-ups with outbound calls.

Assisting fellow employees on the floor.

Handling Escalation calls from end users on critical users.

Software/hardware and basic network (TCP/IP, DHCP, DNS errors) troubleshooting of dell computers (Consumer based).

Effective Resolution of Virus-Related Issues and Antivirus Maintenance and Configuration.

Sales positioning for fee-based issues.

Tracking of all data for the team Quarter on Quarter.

Effective Resolution of Internet related issues.

Troubleshoot any third-party software.

Accurate case logging in Seibel and Dell Serve.

Maintain good customer experience over calls.

Email Configuration and troubleshooting of email clients (Outlook, Windows Live Mail, etc.)

Troubleshooting Hardware and software related issues on Dell Company provided Desktops and Laptops to end users.

Troubleshooting on Windows XP and Windows 7 for OS related issues.

Achievements:

Awarded as the Revenue Star for 3 out of 4 Quarters for FY 12 (Feb 2011 – Jan 2012) from Dell International Services Ltd for generating the highest revenue and the best customer experience for the quarter.

Sutherland Global Services Pvt Ltd: (Oct 2008 – Dec 2009)

Designation: Technical Support Associate

Job Responsibilities:

Sales positioning after resolution.

Handling inbound calls for America’s, APAC and ANZ regions and follow-ups with Outbound calls.

Effective Resolution of Internet related issues.

Troubleshooting of dell computers (Consumer based)

Troubleshooting of all kinds of Hardware/software and basic network (TCP/IP, DHCP, DNS) issues on Dell Desktop and Laptops.

Accurate case logging in Seibel and Dell Serve.

Maintain good customer experience over calls

Troubleshooting Hardware and software related issues on Dell Company provided Desktops and Laptops to end users.

Troubleshooting on Windows XP and Windows 7 for OS related issues.

Achievements:

Awarded as the best agent in customer experience from Sutherland Global Services for 2 quarters in 2009.

Mphasis an HP Company: (Jan 2007 – May 2008)

Designation: Technical Support Executive

Job Responsibilities:

Effective Resolution of Internet related Queries (EarthLink ISP).

Helpdesk related queries from Cargill corporate customers.

STRENGTH

Good communication skill.

Capable to work under different environments.

ATTTUDE TOWARDS WORK

Always love to accept challenge.

Always wants Responsibility.

Always behave in self-development through the development of the organization.

PERSONAL DETAILS

Date of Birth : 25th April 1979

Marital Status : Married

Nationality : Indian

Father’s Name : C Surendran Pillay

Passport number : M0201552

Expiry Date : 16th July 2024

PAN No : BCLPS2968B

Place of Birth : Bangalore

DECLARATION

I hereby declare that the above-mentioned information is true to the best of my knowledge and I bear the responsibilities for the correctness of the above-mentioned particulars.

Place: Trivandrum (Suresh S)

Date:

Contact this candidate