South Windsor, CT ***** 860-***-**** advkpe@r.postjobfree.com

SAMAH CHAHROUR

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

PROFESSIONAL

SUMMARY

SKILLS ● Cash Register Operation

● Store Layouts

Productivity

Maximization

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● Assigning Tasks

● Retail Sales

● Loyalty Programs

Coaching and

Mentoring

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● Sales Expertise

● Market Intelligence

● Team Oversight

● Strategic Selling

● Microsoft Office

● Data Entry

Medical Emergency

Response

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SALES REPRESENTATIVE 11/2017 to Current

L'Oréal

CUSTOMER SERVICE REPRESENTATIVE 04/2015 to Current United - Windsor Locks

WORK HISTORY

● Retained excellent client satisfaction ratings through outstanding service delivery.

● Increased sales by offering advice on purchases and promoting additional products.

● Folded and arranged merchandise in attractive displays to drive sales.

● Developed and delivered engaging sales presentations to convey product benefits.

● Trained and mentored new sales representatives.

Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

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Maintained ethical and positive working environment to reduce turnover and promote high retention rates.

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Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

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● Collaborated with cross-functional teams to identify and address customer needs. Work together with other agents to perform our job duties in making sure flights leaves on schedules

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Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.

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● Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.

Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.

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Coordinated with ramp agents to successfully store, remove and transport customer baggage.

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Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

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Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.

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Asnuntuck Community College, Enfield, CT

Degree, Phlebotomy And EKG, 11/2017

EDUCATION

ADDITIONAL AWARDS

INFORMATION ● Certified Ground Security Operator

● Certified NHA phlebotomy Technician

Arabic

Native or Bilingual

English

Native or Bilingual

LANGUAGES

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