Ndu Ugwu

Intrapreneur. Information

Systems and Business Analyst. Project Manager.

Areas of Expertise

• Business communication

• C-Suite Presentations

• People Management

• Resourceful & Quick

• Team player

• Self-motivated

• Analytical thinking

• Problem-solving

• SQL and other databases

• Microsoft office suite

• Strong Leadership skills

• Strategic thinker

Work Experience

American Towers Corporation May 2019- Nov 2022

Information Systems Analyst, EMEA

Worked on Power related projects across Europe, Middle East and African markets to resolve all incidents within SLA and improved overall turnaround time by 15%. Key Responsibilities and Achievements

• Prepare test cases, execute tests and present solution to change advisory board (CAB)

• Increased revenue generation in the African power pillar by 25%

• Plan and coordinate economic evaluation of proposed and existing automatic data processing and machine applications.

• Design and implement integrated information systems.

• Successfully reduced the number of incident tickets by 30%

• Conducted periodic user training for productivity enhancement tools for remote working.

• Budget planning & effective implementation monitoring

• Carry out quarterly audit review in collaboration with the cyber-security team. Keystone Bank Limited April 2018 – May 2019

Business Analyst/ Project Manager

My responsibilities included stakeholder engagement, ensuring project deliverables we compliant with government regulatory policies. Also, ensuring waste reduction as technology solutions to business requirements are being captured. Improved overall organization revenue by prioritizing the execution of revenue generating applications and automating tasks that improved staff productivity. Key Responsibilities and Achievements

• Stake holder management

• Conduct user acceptance test and ensures the solution functions as scoped.

• Manage resources within a project scope and ensure timely delivery. advkp6@r.postjobfree.com

LinkedIn Profile:

https://www.linkedin.com/in/ndubuaku-chijioke-ugwu- maduneme-5b9ba143/

• Manage risk by tracking traceability matrices and frequent analysis of risk register.

• Development of test scripts

• Vendor management

• Post product implementation review

• Ensured compliance with government regulations through project lifecycle. Access Bank PLC Mar 2013 – Apr 2018

Application Manager

Ensured a standard application management methodology was defined, documented, and adhered to when implementing vendor and In-house applications. I made sure there was no revenue loss from the critical systems I managed by ensuring and having checks in place for system availability when used.

Key Responsibilities and Achievements

• Supervised the Implementation of new vendor solutions.

• Investigated root causes of incidents and resolved promptly, while recommending opportunities for process improvements

• Conducted periodic administrative project reviews for ongoing projects and maintaining status reports.

• Frequent end-user training for new products as well as ongoing technical support.

• Understood and managed the web applications built on PHP, JavaScript, their workflows and their dependencies on other solutions.

• Managed the business users’ expectations and worked with developers for traction and timely upgrade of solutions.

• Generating reports using SQL and other databases for review and decision making

• Responsible for ensuring high availability for core systems and quick resolution times.

• Carried out testing on enhancements and developments before presenting change to advisory board.

U-Connect (Outsourced to Diamond Bank) April 2012 – February 2013 Service Desk Analyst, IT Operations

Collaborate with other units for the successful resolution of the service desk incidents and problems. Provided first-level support for Core Business applications to ensure timely and accurate problem resolution.

Key Responsibilities and Achievements

• Investigated and resolved or escalated issues relating to applications I supported.

• Provided system support for all incoming calls pertaining to WAN, midrange, application systems and web-based problems.

• Resolved system errors due to malfunctions and misconfigurations.

• Co-developed the operating instruction documents and data analysis methodologies.

• Assisted in training of new Help Desk Analysts in all critical Help Desk functions. Educational Qualifications and Professional Associations

• Master of Business, Entrepreneurship and Technology University of Waterloo 2023

• Six Sigma Certified (Yellow Belt) 2021

• Scrum Project Certified 2021

• Sales Force Trailhead Support (Adventure) 2021

• Information Technology Infrastructural Library (ITIL .4) 2020

• Trained Business Analyst 2018

• Masters in information technology - University of Lagos, Nigeria 2017

• ISTQB Certified Tester 2015

• Bachelor of Science (Computer Science) - University of Benin, Nigeria 2007 Volunteering Experience

• A volunteer with LEAP Africa, an NGO aimed at raising young leaders across Africa.

• I volunteered with Tech4dev and American Towers Corporation to speak to over young girls on International Day of Girls in ICT on embracing STEM subjects.

• Leading the alumni branch association of my high school to charity events in orphanages and special needs homes.

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