BUKONLA TITILOPE OPADOYIN

Mobile No: +234********** Email: advkon@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/bukonla-opadoyin-96bb1711a/ Lagos, Nigeria PROFILE SUMMARY

Seasoned insurance professional with over 5 years of experience in underwriting, quotes preparation, policy administration and renewal, endorsements and customer satisfaction. Vast in risk assessment, setting of rates and terms vis-a-vis underwriting factors and industry regulations, credit life underwriting, annuities operations, vendor and customer management, diverse report preparation, and reinsurance placements. Possesses excellent interpersonal skill and ability to resolve issues coupled with motivating colleagues and subordinates to achieve peak performance. Recognized for improving operations, reducing turnaround time, impacting business growth and maximizing profits through valuable contributions to time and customer management, and productivity improvements.

CORE COMPETENCIES

Microsoft office Lifestyle Underwriting Profit Optimization

Risk identification and mitigation Policy Administration Medical underwriting

Good Communication Skills Terms Negotiation

Credit Life underwriting Strategic Leadership

Financial Underwriting

SKILLS

Excellent written and verbal communication skills and the ability to communicate in concise terms to top management.

Solid work ethics and critical thinking ability, showing value through an inquisitive nature and developing key insights.

Excellent attention to detail, and multi-tasking skills.

High proficiency in analytical, statistical and mathematical evaluations; support operations through analysis and rating of individual risks.

Rapidly adapt to new technologies and possess expertise with MS Word, PowerPoint, Excel, Outlook, and various Software including: Lifefit, Navision & Turnquest.

KEY HIGHLIGHTS

Engaged in a 3-man team to review the operations, payment and reporting of Annuity policies on LIFEFIT – an insurance and lifestyle app that offers life insurance and annuity services alongside interesting lifestyle features.

Handled the retail lifestyle (life insurance) products of Leadway Assurance Underwriting department – a range of products bought by individuals at affordable rates for all classes of individuals.

Collaborated with a team of 10 technical and Operations staff to assess the Group life and Credit life core business for various clients.

PROFESSIONAL EXPERIENCE

Position: Senior Underwriting (Life Insurance) Analyst, Retail Lifestyle Underwriting July 2022 - till present Leadway Assurance Company, Nigeria

Track changing policies and procedures to keep underwriting activities compliant with updated requirements.

Negotiate terms and coverage to align policies with company directives.

Assesses level of risk and profit associated with individual policies to maintain balanced company portfolio.

Corresponds with applicants via phone, email and through agents to collect and analyze insurance information that facilitates the risk assessment process and provides underwriting advice.

Documents and communicates policy approvals or rejections to the insurance agents, brokers, supervisors and clients in a timely manner.

Compiles data and analytics from clients’ medical reports that can inform insurance policy guidelines and whether coverage should be provided.

Serves as the liaison for reinsurance and customers in order to track, manage, and prioritize underwriting decisions.

Maintains accurate, up-to-date records within Life and underwriting software (Lifefit) by verifying all documents for accuracy and completion in order to provide sound policy recommendations to prospective and existing customers.

Serves as the liaison for our Health provider and customers to carefully recommend a facility for clients that requires medical examination.

Booking of premiums and issuance of policies whilst carefully selecting the policy wordings, Clauses and Endorsements for Individual and credit life policies.

Handle queries from customer service, medical facilities, agents, banc assurance and clients.

Prepared and sent proposals to various banks and loan facilities for Banc assurance partnership. Position: Team Lead, Annuity Operations, Retail Operations September 2021 – July 2022 Leadway Assurance Company, Nigeria

Provided leadership and guidance to the Annuity Operations team in order to drive growth and profitability of the business through quality policy administration and good relationship management.

Drove the achievement of production and profitability targets for the company through prompt policy administrations, regular annuity meetings and awareness programs to relationship officers, agents and direct clients.

Prompt payment of monthly annuity to 55,000 annuitants on the agreed date.

Set up new life and annuity accounts and verify completeness and accuracy of the application according to the regulatory guidelines

Developed, generated and ran periodic operational reports on life and annuity policies to support the Underwriting, Operations, finance, compliance, management and regulatory functions where required

Responsible for endorsing, maintaining and servicing all life and annuity policies as allowed within the regulatory framework

Ensured Quality assurance standard is met on all incepted life and annuity policies

Made several presentations to agents, clients and colleagues on the company’s products and proposals.

Developed short-term goals and long-term strategic plans to improve turnaround time and increase customer satisfaction.

Conducted statistical analysis and evaluated risk via use of life policies management software; LIFEFIT. Position: Life Insurance Officer, Life Operations Department Leadway Assurance Company, Nigeria June 2017 – August 2021

Monitored team performance and activities to ensure smooth running of business processes and outputs.

Set up new life and annuity accounts and verify completeness and accuracy of the application according to the regulatory guidelines

Developed, generated and ran periodic operational reports on life policies to support the Underwriting, Operations, finance, compliance, management and regulatory functions where required.

Ensured Quality assurance standard is met on all incepted life policies.

Calculated premiums and establish payment method.

Worked with the underwriter to complete policy inceptions and confirm coverage.

Prepared policy documents and various certificates of insurance including Group life, Group credit life, Individual life and other life policies both at inception and renewal.

Advised and ensured compliance with risk improvement recommendations/measures.

Mentored over 5 newly employed staff on life operations process and the use of software applications like Lifefit and Excel.

EDUCATIONAL QUALIFICATION

Bachelor of Science, Microbiology (Second Class Lower) 2014 Olabisi Onabanjo University, Nigeria

Diploma, Insurance (Merit) 2019

Chartered Insurance Institute of Nigeria

PROFESSIONAL AFFILIATIONS

Insurance Professional: Reinsurance Young Insurance Professionals Program 2021

African Re & London School of Insurance (YIPP)

Member, Chartered Insurance Institute of Nigeria (CIIN). 2017 PROFESSIONAL CERTIFICATIONS AND TRAINING

Introduction to Power Query – Dbrown consulting 2022

Reporting Automation with PivotTables and Charts in Excel – Dbrown Consulting 2022

Effective Life Assurance Underwriting – Continental Reinsurance 2022

Leadership Executive Training – Orizon Boon 2021

Internet Security and Awareness Training - KnowBe4 2020

Effective Leadership and Customer Satisfaction training Hyperformance Associates Limited 2020

Anti Money Laundering Combating the Financing of Terrorism (AML/CFT) 2019

Life and Annuity Workshop on Effective Life and Annuity Underwriting & Claims Management – College

Of Insurance & Financial Management 2018

Effective service Delivery - ATB associates 2018

Life & Health Claims Guidelines Training - Swiss Re 2017

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