Post Job Free

Resume

Sign in

Administrative Assistant Customer Service

Location:
Sparta, NJ
Posted:
February 26, 2023

Contact this candidate

Resume:

CHRISTINA GRASSO MEYERS

advkn4@r.postjobfree.com

A highly detail oriented professional with over 30 years of experience in customer service and assistive duties. Possessing extensive experience in multitasking environments dealing with confidential information. Self-motivated with exceptional interpersonal and relationship building skills while having a passion for results. SUMMARY OF QUALIFICATIONS:

• Experience managing teams of people and motivating them to achieve results.

• Strong communication and interpersonal skills with the ability to build and maintain relationships.

• Exceptional leadership, organizational, and problem-solving skills.

• Team player adept at building, leading, guiding, and motivating cross-functional team results.

• Experience in higher education working with students in both Academic and Disabilities Support Service Departments.

• 2019 GOVERNOR EDUCATIONAL SERVICES PROFESSIONAL OF THE YEAR PROFESSIONAL EXPERIENCE:

FAIRLEIGH DICKINSON UNIVERSITY – 2019 to Present

Administrative Coordinator for Pharmaceutical Sciences & Pharmacy Practice

• Provide advanced and diversified administrative to support Department Chairs.

• Assist faculty with inquires from other University departments.

• Assisting in 2022 Symposium as a CE Liaison.

• Assist with exam preparation and monitor proctor attendance.

• Organize assessment materials to make them ready for future assessments.

• Use of ExamSoft to input assessment(s) from adjunct faculty for review.

• Keep and organize records/information regarding faculty vacation, professional development, and travel for the School of Pharmacy.

• Assist with Accreditation information collection and organization.

• Coordinate meetings and monitor Zoom to assist faculty chairpersons.

• Assist faculty with needs, purchases, and office maintenance.

• Procure items that were needed for student classroom requirements.

• Keep an account of purchases made on blanket purchase orders, to maintain budget and communicating with the University Purchasing/Accounts Payable departments.

• Work with vendors to get items needed by faculty made on blanket purchase orders while keeping an eye on purchases made on blanket purchase orders to stay within budget.

• Provide support to students and faculty by attending zoom meetings for students’ presentations and faculty collaboration sessions.

• Communicate effectively with different levels in the university. Administrative Assistant Academic and Disability Support Services

• Created purchase orders for Academic/Disability Support Services Departments.

• Assisted in intake of documentation for disability support and maintain adherence will all applicable regulations, including section 504 and ADA compliance.

• Assisted students with placement testing procedure.

• Followed up with staff regarding payroll.

• Accessed budgets for both Academic and Disability Support Services Departments for review.

• Coordinated daily office activities and communicated office policies, procedures, and practices to staff (both peer and professional tutors) and the University community.

• Monitored and maintained fiscal records, computerized data management and electronic mail.

• Compiled information for research and coordinated various special projects as assigned.

• Helped analyze data to assist with department goals.

• Use confidentiality when accessing personal information for staff and/or students.

• Maintain confidentiality regarding students’ information in accordance with the Family Educational Rights and Privacy Act (FERPA) regulations.

• Helped with student outreach.

SPARTA BOARD OF EDUCATION – 2012 – 2019

Teacher's Assistant

• Work closely with teacher(s) to ensure all students are reaching their highest potential.

• Was able to review student’s confidential information to better understand student’s disability(ies).

• Handle confidential documents and sensitive situations with professionalism.

• Worked closely with students with disabilities

• Taught students to reach their potential through dedication and awareness.

• Responsibilities ranged from overall childcare safety to teaching new lessons in all elementary subjects.

• Communicated with teachers to make sure all assignments were complete. GYMBOREE – 2004 – 2015

Assistant Store Manager/Merchandiser Part-Time

• Work with management to ensure proper execution of company merchandising standards.

• Utilize excellent customer service and company computer system to exceed daily sales goal and build customer base.

• Responsible for implementation of managerial duties on a part-time basis, including: the sharing of corporate communications, floor sets, markdowns, payroll, goal tracking sheets, bank deposits and training of sales staff when necessary.

• Work with store management to ensure accurate and complete inventory counts.

SAKS FIFTH AVENUE - 1999 – 2000

Manager

• Responsible for daily operations of the entre Men's Department, including merchandising, staff coaching and counseling.

• Daily communication with buying line with regards to stock levels, markdowns, RTV's, and customer needs.

• Responsible for human resources functions, including staff development. CHELSEA CAMBELL - 1996 - 1999

Sales Manager – Promoted to Assistant Buyer

• Responsible for handling day to day aspects of order completion, including inputting orders, daily follow-up with domestic and international vendors and tracking of shipments.

• Setting up appointments with domestic vendors to view new fabrics and styles for purchase.

• Daily contact with store management to verify inventory levels and ensure proper style coverage based on each store's individual customer needs.

• Research treads in the marketplace to bring new and exciting styles to the company for development.

• Responsible for all human resource functions, including recruitment, hiring, firing, scheduling, and training of sales staff.

• Responsible for maintaining expenses within the store budget. MACY'S - 1991 - 1996

Sales Specialist – Promoted to Sales Manager

• Managed several departments including Infants and Toddlers, Junior, Macy Woman, Coats, and Swim.

• Responsible for human resource functions, including training of sales floor and sales support staff to increase system knowledge as well as volume and productivity.

• Communicated with regional merchandising manager, buying line personnel and planning divisions on a regular basis to increase stock levels and achieve volume plans.

• Helped supervise staff with emphasis on service and customer satisfaction.

• Met and exceeded weekly sales goals while handling all parts of the transaction including customer issues.

EDUCATION: MONTCLAIR STATE UNIVERSITY 1989-1993

B.S./RETAIL MERCHANDISING AND MANAGEMENT

AWARDS: 2019 GOVERNOR EDUCATIONAL SERVICES PROFESSIONAL OF THE YEAR PROGRAM SKILLS:

• AESOP

• CHROME RIVER

• DATATEL

• EXAMSOFT

• FOXIT

• MICROSOFT OFFICE

• QUALTRICS

• WCONLINE

• WEBADVISOR



Contact this candidate