Ayanna Jones

** *** **** ** **** Wentworth, GA **407 912-***-**** advkl8@r.postjobfree.com

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customers desires, and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Education

HIGH SCHOOL DIPOMLA 08/2017-05/2021 GROVES HIGH SCHOOL

Experience

CUSTOMER SERVICE REPRESENTATIVE ASK CONSULTING 10/2022-03/2023

·Updated account information to maintain customer records.

·Provided primary customer support to internal and external customers.

·Answered customer telephone calls promptly to avoid on-hold wait times.

·Responded to customer requests for products, services, and company information.

·Provided patient with application status.

·Mailed and faxed patient’s renewal applications and new patient applications.

·Provided patient with our program details and what is needed to qualify.

·Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

TECHNICAL SUPPORT REPRESENTATIVE ONBRAND24 02/2022-05/2022

·Updated account information to maintain customer records.

·Provided primary customer support to internal and external customers.

·Answered customer telephone calls promptly to avoid on-hold wait times.

·Responded to customer requests for products, services, and company information.

·Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

·Troubleshoot customer equipment

·Used ticketing systems to manage and process support actions and requests.

·Monitored systems in operation and quickly troubleshoot errors.