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Staff Writer Call Center

Location:
Bethlehem, PA
Posted:
February 26, 2023

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Resume:

DAN WHEELER

**** **** ******

Bethlehem, PA *****

610-***-****

advkju@r.postjobfree.com

EXPERIENCE:

Editor: Advertiser-Democrat, Norway, ME. 1991-1992. Managed staff of weekly newspaper in western Maine, responsible for assignments, layout and design, covering local government, courts, features and editorial writing. Responsible for creating and implementing updated layout design for the publication.

Staff Writer: Lewiston Sun-Journal, Lewiston, Maine. 1986-1991. Reported on local government, education, courts, police/fire and features for daily newspaper in central Maine region. Co-winner of Maine Press Association for spot news coverage 1989.

Staff Writer: The Globe-Times, Bethlehem, PA. 1984-1986. Reported on local government, economic development, police/fire news, features and other spot news in the Lehigh Valley.

Staff Writer, Courier Free Press, Windham, ME. 1992-1993. Reported on local government and community news as enterprise reporter for free community weekly newspaper part time.

Author (fiction): Under the psuedonym Eli Thorpe, published The Valley of Ashes (2010, Outskirts Press), The Weight of Deeds: A Collection of 14 Short Stories (2011, Outskirts Press) and Making Waves: A Collection of Poetry and Other Writings (2018, Kindle Direct Publishing).

Teacher, High School English, Lubec Consolidated Schools, Lubec, ME. 1996-1997. Taught high school English 7-12, developed and implemented comprehensive program of studies for High School English, implemented state Technical English curriculum.

Teacher, High School English, Creative Writing, and Theatre,: Augusta (Maine) School Department: 1997-2010. Taught high school English 9-12, creative writing and theater, adviser for yearbook publication, extra-curricular theater program including technical theater, contributed to design and implementation of state of the art theater facility. Theater facility manager/Technical Director 2003-2010.

Long-term substitute teacher, High School English: 1993-1996, 2012-2018. Various assignments in districts in Maine and Lehigh Valley, teaching American lit, British lit, and AP English (Language and Composition).

Graphic artist, Nappi Distributors, Portland, ME: 1993-1994. Responsible for designing and printing menus and wine lists for client restaurants, selection and ordering print supplies within budget.

EDUCATION:

B.A. In Journalism (print option) Penn State University 1983

B.A. In English, minor in secondary education, St. Joseph’s College, Standish, ME. 1993.

Post-Graduate work in education: curriculum, assessment and instruction, Walden University (online) 1999-2004.

LEADERSHIP:

Board of Directors Great Diamond Island Association, 2008-2011. Headed transportation committee, extensive experience in consensus building to resolve community issues, member of by-laws revision committee.

Supervisor/Trainer, Sequential Technologies International, Bethlehem, PA 2018-present. Trained new hires in methods and practices, and agent-facing computer systems for wireless technology customer service, developed existing agents to meet company metrics, provided coaching and instruction in response to individual metrics, reported on same to upper management, worked with HR to improve recruiting, training, and retention in fast-paced call center environment for multiple lines of business.

PERSONAL:

Strong work ethic, ability to work independently and in teams, thrive under deadline pressure, able to learn systems and practices quickly and easily, adaptable to changing conditions and situations, experienced in working with diverse populations and audiences.

Experienced in working in Microsoft Office and multiple Adobe applications, particularly InDesign and Photoshop.

Experienced in developing and working within budgets.



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