Habilitation Specialist Customer Service

Shelly Aldonzar

Jersey City, NJ ***** C: 718-***-**** advkji@r.postjobfree.com

Summary

A result-oriented self-starter with more than six years of experience working with people and customer service. Excellent team worker and able to multi-task and work under pressure.

Skills

• Communications

• Supervision

• First Aid/CPR/SKIP

• Team building

• Relationship development

• Problem resolution

• Cash management experience

• Client satisfaction

• MS Office

• Microsoft word

• Powerpoint

• Excel

Experience

Assistant Habilitation Specialist 08/2018 to 10/2020

The Shield Institute New York, NY

• Writing reports and recording every behavioral activity to the supervisor.

• Assisting and encouraging consumers to engage in group room activities.

• Work one-to-one with the consumers, and help them reach their goals.

• Assisting the consumers with their daily routine, and allowing them to be independent and learn new skills.

• Help the consumers to enhance their communication skills,

• Allow the consumers to be self-centered and Help them to connect with others in their community

• Encourage consumers to participate in various activities, to help them build friendships.

• Promoting a safe and healthy environment.

• Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium, and high protein.

DSP 03/2013 to 03/2018

AHRC New York, NY

• Helping individuals with a disability to achieve their goals physically and mentally

• Assisted patients with daily personal hygiene such as bathing, dressing, and grooming.

• Prepared food and helped patients eat to support healthy nutrition.

• Helped clients with personal needs from exercise to bathing and personal grooming.

• Changed bed linens, made bed, and laundered soiled linens to keep patients' beds clean.

• Assisting with their daily routine and allow the individuals to be independent

• Laundered clothing and bedding and change linens every day to prevent the spread of infection.

Internship Student 09/2014 to 12/2015

Reaching Across The world Ministry (RAWM) Brooklyn, NY

Teaching and Communication

• Created, updated, and maintained detailed documents and spreadsheets by creating professional charts, calendars, making schedules, printing and distributing flyers, and more.

• Provide properly trained adults from 30 to 40 and up

• Community liaison, building relationship between agency and the community

• Teaching the proper way to Microsoft Word, Excel, Powerpoint, emails, navigated websites, typing, and learning new software.

Education and Training

Associate of Science: Human Services 06/2012

TCI College Institute of New York New York, NY

Bachelor of Science: Human Services 01/2019

Metropolitan College of New York New York, NY

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