Customer Support Service
Resume:
Marieka Standifer
Dallas, TX ***** • 469-***-**** • advkjg@r.postjobfree.com
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer service position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Account Management
Credit Card Payment Processing
Report Transcription
Microsoft Windows
Intuit QuickBooks
Computer Proficiency
Business Development Understanding
Managing Multiple Tasks
Work History
Spectrum, 08/2021 to 02/2023
Customer Service Rep – Irving, TX
Promptly responded to inquiries and requests from prospective customers.
Exhibited high energy and professionalism when dealing with clients and staff.
Provided primary customer support to internal and external customers.
Responded proactively and positively to rapid change.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered customer telephone calls promptly to avoid on-hold wait times.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Managed timely and effective replacement of damaged or missing products.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Updated account information to maintain customer records.
COVID-19 Screener, 04/2020 to 11/2021
Liberty Lancaster Dialysis Center – Lancaster, TX
Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
Took and recorded patients' vital signs, documenting in medical charts.
Supported office operations by expertly handling administrative needs.
Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
Monitored individuals for signs and symptoms of COVID-19 to apply prompt response and medical attention.
Maintained accurate records of patient visits and treatments in patient medical files.
Conducted contact tracing of staff and visitors in close contact with individuals testing positive for COVID-19 to check for possible symptoms and prepare for treatments.
Completed necessary reports and documentation on time and to specifications.
Coordinated with other healthcare professionals to provide patients with comprehensive care.
Chewy, 12/2019 to 08/2021
Customer Service Rep – Dallas, TX
Promptly responded to inquiries and requests from prospective customers.
Exhibited high energy and professionalism when dealing with clients and staff.
Processed customer service orders promptly to increase customer satisfaction.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Managed timely and effective replacement of damaged or missing products.
Responded proactively and positively to rapid change.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Provided primary customer support to internal and external customers.
Developed and updated databases to handle customer data.
Answered customer telephone calls promptly to avoid on-hold wait times.
Educated customers about billing, payment processing and support policies and procedures.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Range Medical Services, 03/2015 to 12/2019
Customer Service Rep – Ruston, LA
Coordinated patient appointments and scheduling to promote optimal clinician productivity and patient satisfaction.
Reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Reviewed referrals from walk-in patients and checked requirements to facilitate immediate processing.
Ordered all pharmacy supplies and kept check on inventory levels.
Customer Service Representative, 01/2011 to 10/2015
Willow Ridge Call Center – Ruston, LA
Promptly responded to inquiries and requests from prospective customers.
Exhibited high energy and professionalism when dealing with clients and staff.
Provided primary customer support to internal and external customers.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered customer telephone calls promptly to avoid on-hold wait times.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Tracked customer service cases and updated service software with customer information.
Educated customers about billing, payment processing and support policies and procedures.
Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Education
Associate of Science: Offie Adminstration, 05/1998
Ruston Vocational College - Ruston, LA
High School Diploma: 05/1996
Grambling State University Lab High School - Grambling, LA
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