Jesus A. Torres

**** ***** **** **

Apt ***

Las Vegas, NV 89103

P: 725-***-****

E: advkj6@r.postjobfree.com

Summary

Creative, solutions-oriented customer service professional with proven experience in exceeding customer and employer expectations. Excellent Communicator. Highly adaptable, with excellent ability to learn and problem solve.

Experience

Customer Service Agent (Viaggio Travel Club July 2022- January 2023) Manage and over see the customer service department of the travel club. Worked with members in activating accounts and navigating through their membership. Handled cancelation request to retain sales and deescalated unhappy members. Booked various reservations

• Drive product and customer experience concepts working with extended team and cross functional teams that support our members

• Create, lead and manage multi-channel marketing strategies around specific programs and products to increase club acquisition, activation and retention of profitable club accounts

• Administrative duties including work orders, invoices accounting

• Calendar scheduling and taking calls from members on various topics related to their membership

• Worked with director of operations and director of sales to achieve company goals Workers’ Comp Assistant (Employee Justice Legal Group April 2022 – July 2022) Worked closely with paralegal/case manager in maintain client’s case updated and ready for hearings. Communicated with clients, doctors and opposing counsel in the worker’s comp cases

● Calendar management, including managing attorney calendar, calendaring deadlines, statutes, coordinating and scheduling depositions, mediations, hearings, and other appearances

● Handling sensitive and confidential information

● Provide excellent customer service while speaking to clients

● Provide accurate translation between attorney and clients

● Drafting NOR and DWC-1 forms, serving and subpoena records.

● Help case manager with client calls and coordinating with opposing defense Admin Legal Assistant (IRA Law, APC Feb 2022 - Mar 2022) Has exceptional administrative skills. Is detail-oriented, exercises sound judgment and must have exceptional written and verbal communication skills. Works comfortably under pressure with tight deadlines in a fast-paced environment.

● Draft and organize the first copy of legal documents

● Daily record keeping with electronic and hard copy filing of documents

● Prepare and format legal and management reports

● Client intake and screening

Legal Assistant (Carpenter & Zuckerman February 2020 –February 2022) Support lawyers with various tasks, including conducting legal research, drafting and reviewing documents, communicating with clients, preparing hearings, trials, and meetings, and organizing and maintaining files.

● Communicate with clients, gather necessary documents and information

● Update insurance adjusters and doctor's offices on case status

● Request medical records, billing and final health insurance liens

● Draft correspondence

● Assist with administrative duties including database entry, filing, scanning, mailing, etc.

● File documents electronically