Chonda Johnson

To enhance my skills and further my career by filling the position of Collections leasership in well-established organization

Fort Worth, TX 76123

advkir@r.postjobfree.com

+1-972-***-****

Dedicated Collections Team Leader understands how to motivate front-line collectors to ensure they meet operational goals.Provides exceptional leadership and good direction.Has ten years of experience in the collections industry and an Associate’s degree in Business Management Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Collection Lead

Innovate Auto Finance - Fort Worth, TX

Present

• Led and supervised a debt collection team focused on collecting high-risk bad loans.

• Scheduled and coordinated repossessions when all else failed.

• Taught collectors to get and keep people on the phone.

• Always followed the Fair Debt Collections Practices Act and ensured collectors did as well.

• Performed phone monitoring and random call audits.

• Assisted staff in meeting collections goals.

• Helped staff succeed at maximum collections

• Delinquent 90-120 account's

Assistant Collection Manager

Mercedes-Benz Financial Services USA - Fort Worth, TX October 2021 to January 2022

• Approved the issuance of demand letters for late payments.

• Prepared documentation of all collections activities.

• Determined when accounts should be written off.

• Trained and supervised collections department staff

• Skip trace, excel, Mico software nls. Power point Collections Lead

Santander - North Richland Hills, TX

April 2018 to September 2021

• Managed past due commercial debt and follow up with customers.

• Performed research to resolve all billing issues.

• Assisted to trace all customers to new address.

• Facilitated in payment process though credit and debit cards.

• Administered accounts and performed follow up to resolve issues.

• Skip trace

• B2B

Senior Collector II

General Motors - Arlington, TX

May 2017 to April 2018

• Was responsible for the recovery of over $750000 from a delinquent client that had previously been considered a write-off.

• Consistently met or exceeded monthly goals.

• Flourished in a high volume fast paced environment.

• Evaluated accounts and recommended appropriate action throughout the collection cycle

• Skip tracing resources

• Excel payments

Claims Representative

Tech One - Fort Worth, TX

May 2016 to April 2017

Verifying claims working with various insurance companies customer service processing medics claims, contacting insurance company regarding their claims to gather information needed to help process gap insurance faster.

MHMR Aide

MHT Sundance Hospital - Arlington, TX

February 2014 to May 2016

Responsibilities

Working with pts that are dealing with mental and abuse problems working with adolescence children and pedi also adults

Accomplishments

My impacts I have working here at sundance is that i'm able to inter act with the patients and be help to someone with great customer service

PCT/CNA (caregiver)

Pathway Senior Living - Fort Worth, TX

April 2012 to March 2014

Responsibilities personal care tech working with clients and helping them with daily AD'S. Accomplishments

Shift supervisor

Skills Used

Customer Service Supervisor

CPI - Fort Worth, TX

May 2010 to April 2012

Responsibilities

Responsibilities daily logging customer service patient intake patient files update gathering patient files for review by state working with Medicaid and Medicare Utilizing my collection skills working with patient with out standing over due payments that where lift from patients co-pays finding out what is needed in order for the company to be reimbursed talking with insurance Company and clients to resolved the matter working employees scheduling, making sure meals are prepared making sure house is up to state base. Preparing meals daily, working with behavior kids and adults

Mortgage Loan Processor

American Home Mortgage

January 2009 to May 2010

• Maintaining responsibilities for timely and accurate system updates, a

• Responsible for providing updates in regards to underwriting

• Responsible for reviewing ASSETS, and also COLLATERAL.

• Reviewing the loan package, stacking, and pre-submission audit, and also reviewing credit packages to determine mortgage amount and terms, calculating required investments, determining assets, analyzing credit history, explaining rationale credit decisions

• Ensuring that documents are consistent and uphold to company and industry guidelines.

* Working with front end collections on 60 to 120 day old accounts the collections issue of billing and legal accounts

Collection Lead

JP Morgan Chase - Irving, TX

August 2007 to January 2009

• Administered delinquent account collections procedures.

• Responded to customer issues and complaints in courteous manner.

• Evaluated collections procedures to ensure compliance with regulations.

• Reviewed scripts for collections calls and made necessary adjustments.

• Prepared staff schedules and tracked employee performances.

• Set monthly collections goals.

Collections Representative

Sprint - Fort Worth, TX

March 2005 to July 2007

review insurance policy to do claims on cell phones to determine whether a particular loss is covered by insurance and t file a claim. Also working with back drop claims Education

Associates in Business & Applied Science

University of New Mexico-Main Campus - Albuquerque, NM August 1986 to June 2000

Skills

• Cold Calling (10+ years)

• PeopleSoft

• Credit Analysis (6 years)

• Underwriting (3 years)

• Human Resources

• Workday (6 years)

• excel (10+ years)

• 10 key (10+ years)

• typing (10+ years)

• Customer Service (10+ years)

• Financial Analysis (8 years)

• Day-to-day management of 8-15 credit and collection professionals Create, develop and implement end-to-end debt management strategy and initiatives Primary and key representative of the Collections department; as subject matter expert in projects, initiatives and meetings involving debt management Train and develop the team through succession planning, personal development plans and talent management Facilitate sharing of best practice and learnings and key remedial risks to deliver " best in class " debt management Deliver effective and constructive feedback of individual performance through one-on-one meetings Track account transactions and resolution of issues Establish and maintain effective relationships with internal and external business partners Internal and external dispute resolution; escalation management Monthly meetings with perspective markets Languages

• English - Expert

Awards

Top bonuser

June 2018

Top performer for santander consumer 100 percent collection collection 150.000 Certifications and Licenses

CNA

CPR Certification

Groups

NAACP

March 2003 to Present

Working in the community helping and supporting different organizations

Contact this candidate