Program Assistant Customer Service

**** ***** *** **********, ** ***** 310-***-****

advkhx@r.postjobfree.com

Objectives

Obtain a leadership position where I can maximize my management skills, to help grow and expand my skill set and community.

Experience

Crystal Stairs Inc. 5110 W Goldleaf Circle, Los Angeles, CA 90056

Comprehensive Services Coordinator June 16, 2017 - Present

*Review enrollment applications to comply with the regulations of the Office of Head Start * Lead and conduct events, classes and trainings for parents and staff. *Supervise at team of 15+ staff, complete timecards and conduct interviews *Create and follow monthly reports, budgets and policy and procedures * Maintain full program enrollment, 90% participant attendance and non-federal share/volunteer hours according to the Office of Head Start Program Performance Standards requirements

Crystal Stairs Inc. 5110 W Goldleaf Circle, Los Angeles, CA 90056

Comprehensive Area Specialist January 1, 2016 –June 16, 2017

*Monitor and comply with Office of Head Start Program Performance Standards in regards to health, nutrition, mental health and disabilities *Monitor Child Development Specialists compliance with timelines. * Train new staff and child care providers. *Establish MOU’s

Crystal Stairs Inc. 5110 W Goldleaf Circle, Los Angeles, CA 90056

Program Assistant October 8, 2014 – January 1, 2016

* Create and establish the current child care provider payment procedure * Processed payments and reimbursements for child care providers *Processed inter agency requests *Took information on interested parents and disbursed to the enrollment staff for further follow-up. *Set up rooms and prepared training materials

Office Team, AppleOne and Career Group Inc. Torrance CA

Consulting Temp August 3, 2004 – October 8, 2014

*Took information on interested parents and disbursed to enrollment staff for follow-up *Made copies and filed. * Tracked attendance sheets and sent to corporate for payments to *Validated child care providers licensing status and maintained required documentation *Created new files and inputted families data into database *Scanned, managed and inputted invoice information *Created and mailed out deadline and denial letters

Skills

*Wonderful Customer Service Skills *Good judgment and decision making. *Great mental agility and learning habits *Educated in Head Start Program Performance Standards. *Highly skilled in Microsoft Word, Excel, Powerpoint and Publisher.

Guadalupe Luna

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