Tanya Durr

Elyria, OH *****

317-***-**** - advkho@r.postjobfree.com

Professional Summary

I am from a military family and has traveled many states growing up. I like to be in an environment where I am willing to learn and grow Coordinated Security Supervisor with 2 years of experience providing exceptional security detail and supervision for highly valuable corporate assets. Diligent and collaborative facilitator of comprehensive security system with expertly trained personnel and deliberate preventive measures. Exceptional provider of practical on-the-job training for new and sustaining security personnel. Committed safety leader aiming to fulfill a Security Supervisor opportunity in which honesty and integrity will be highly valued. Well-versed in emergency protocols and basic first-aid. Pragmatic and professional in all situations. Observant Security Supervisor equipped with excellent communication and people skills. Collaborates with security personnel and store management to support store safety and loss prevention efforts. Manages security team of 13 uniformed guards, undercover personnel and CCTV specialists. Watchful Security Supervisor committed to maximizing facility security and minimizing risks. Monitors facilities with safety of visitors and staff in mind. Leads team of security professionals to protect facilities and guests.

Skills

Security Reporting

Medical Emergency Response

Threat and Vulnerability Analysis

Skilled in Conflict Resolution

Contingency Planning

Work History

12/2021 to Current

Security Supervisor

Allied Universal Security Services – Elyria, OH

Recorded incident reports with detailed accounts of occurrences.

Oversaw team of security officers and managed scheduling and performance evaluations.

Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.

Analyzed and investigated incidents alongside functional management and security supervisors.

Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.

Developed improved training methods with focus on public safety and officer awareness.

Oversaw staff timekeeping entries and reports in [Software].

Inspected security design features, installations and programs to verify compliance with applicable standards and regulations.

Kept team compliant with security protocols and appearance standards.

Supervised team of 4 security personnel during shift.

Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.

03/2019 to 12/2021

Janitorial Cleaner

J King Cleaning Services – Elyria, OH

Cleaned, stocked and sanitized restrooms and inspected [Timeframe] to deliver guests immaculate, safe environments that reflected well on employer.

Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.

Served in various office, cafeteria and educational settings and gained transferable skills to clean environment to employers' full satisfaction.

Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for new equipment.

Performed wide range of manual and machine cleaning to achieve sparkling floors and surfaces throughout [Number]-acre campus.

Emptied trashcans and transported waste to collection areas.

Handled equipment, chemicals and materials properly and with caution.

Used time management and efficient cleaning methods to meet deadlines.

Organized and used industrial cleaning products following strict safety procedures.

Worked on cleaning team to service hotels, offices and other commercial buildings.

09/2015 to 03/2020

Postal Clerk

United State Postal Service – Indianapolis, IN

Sorted mail according to size, shape, and destination.

Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Provided service and sales to walk-in customers.

Used automated mail processing equipment to sort and collate mail.

Loaded and unloaded shipping containers and vehicles.

Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.

Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.

Attached identification materials to packages and envelopes for delivery tracking and sorting.

02/2004 to 09/2015

Wireless Sales Manager

Sam's Club – Indianapolis, IN

Upsold customers by recommending accessories and promotions to increase revenue.

Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.

Accepted and processed payments and purchases for new equipment using POS system.

Replenished, faced and organized merchandise on shelving.

Tracked and recorded department inventory of products.

Activated both contract and pre-paid wireless phones for [Number] customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.

Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.

Monitored entrances and exits to promote store safety and minimize product loss.

Built relationships with customers and community to establish long-term business growth.

Collaborated with upper management to implement continuous improvements and exceed team goals.

Managed accounts to retain existing relationships and grow share of business.

Organized promotional events and interacted with community to increase sales volume.

01/2001 to 01/2004

Call Center Customer Service Representative

Macy's – Elyria, OH

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Documented and detailed calls and complaints using call center's CRM database.

Resolved concerns with products or services to help with retention and drive sales.

Answered over 40 calls per shift to meet fast-paced call center demands.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Resolved concerns with products or services to help with retention and drive sales

Approved and terminated customer contracts upon request

Maintained and managed customer files and databases

Detailed payment options and explained price, receipt and billing details to customers

Responded to customer comments and questions via LiveChat during shifts

Placed outbound customer service or customer satisfaction calls to follow up on issues

Addressed customer account discrepancies and concerns

Education

06/1991

High School Diploma

Elyria High School - Elyria, OH

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