Customer Service Dollar General

Brittany Nowlin

Denver, CO ***** 307-***-**** ***********@******.*** Online Digital Resume

PROFESSIONAL SUMMARY

I have worked in retail as well. I was promoted to department manager at Kohl's within one year. I've also been an Assistant Manager at La Quinta Inn for 2 years. I'm driven, reliable, quick learner, and ready to make a career for myself within Dollar General.

ACCOMPLISHMENTS

Used Microsoft Excel to develop inventory tracking spreadsheets.

Supervised team of 8-10 staff members.

Achieved excellent customer service by driving my team with accuracy and efficiency.

Collaborated with team of 10 in the development of Strategy to improve inventory to reduce shrink.

Achieved proficiency through effectively helping with Staff members as a team effort.

Documented and resolved customer complaints which led to customer satisfaction.

Resolved product issue through consumer testing.

SKILLS

Cleanliness and Organization

Handling Difficult Customers

Kitchen Staff Management

Outstanding Customer Service

Daily Reports

Teamwork and Professionalism

Customer Service and Rapport

Staff Scheduling

Guest Experience Management

WORK HISTORY

WAITRESS 12/2021 to 04/2022

Huddle House St. Paul, VA

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Used cash registers and credit card machines to cash out customers.

Kept server areas clean and stocked to increase efficiency while working tables.

Greeted new customers, discussed specials and took drink orders.

Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

EDUCATION

Medical Assisting 02/2022

American National University, Lexington, KY

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