Office Assistant Support Specialist

Communications and Administrative professional with multiple years experience supporting office functions and providing exceptional customer service in the public and private sector. Supervisory experience with focus on assessing staffing needs, incorporating coaching, mentoring and team-building skills for effective collaboration and optimum employee performance. Seeking to attain a position within the Medical Administrative Support Specialist field.

PROFESSIONAL ACCOMPLISHMENTS

Medical Support

●Twelve years of successful medical support

●Successful classroom and online learning achievements

●Effective technical command/application of programs

Customer Service

●Customer Service Award of Appreciation by Riverside Healthcare, Patient Satisfaction [2011]

●Riverside Medical Group, Patient Satisfaction [2017]

SKILLS

Patient Check In/Out Scheduling patient appointments Insurance & demographic verification Professional speaking & Written communications Empathic listener Detailed note-taker Calm in high-stress environments

EMPLOYMENT EXPERIENCE

Front Office Assistant, July 2021 - October 2022

Riverside Commonwealth Medical Group - Newport News, VA

Front Office Assistant, August 2020 - June 2021

TPMG OBGYN - Newport News, VA

Medical Office Assistant, September 2014 - November 2018

Riverside RMG - Newport News, VA

Medical Appointing Representative, October 2012 - July 2014

Langley AFB - Hampton, VA

Scheduling/Call Attendant, August 2010 - January 2012

Riverside Healthcare - Newport News, VA

EDUCATION

Medical Coding-ICD 9 CM/ICD 10 CM/HCPCS, completed 2014

New Horizons Technical Center, Hampton, VA

Bachelor of Science, Interdisciplinary Studies

Old Dominion University, Norfolk, VA, graduate 12/2009

Associate of Science, Business Administration

Thomas Nelson Community College, Hampton VA, graduate 12/2003

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