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Assistant Manager Customer Service

Location:
Pennsauken, NJ
Salary:
65000
Posted:
February 25, 2023

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Resume:

Dominick Venafra

General Management, or Assistant Manager

Pennsauken, NJ

advkg7@r.postjobfree.com

+1-856-***-****

Extensive background in restaurant, and night club management. Personal strength's include detail to each department, maintaining a safe work place, and to energize all staff. Authorized to work in the US for any employer

Work Experience

Assistant Manager

Monarch Diner - Glassboro, NJ

June 2019 to December 2022

Over seeing all daily operations of restaurant functions. Hiring,firing, food cost,labor cost, ordering from purveyors. All daily functions I’ve been in the restaurant business for 20 years Assistant Manager

RED LION DINER - Southampton, NJ

June 2019 to December 2022

In charge of daily operations of restaurant. Hiring, firing, food cost, labor cost, ordering from purveyors opening and closing restaurant.

General Manager

Metro Diner - Brooklawn, NJ

June 2013 to January 2017

Responsibilities

Keep Labor Costs down

Liquor costs

Order liquor,and food

Do all schedules

Promoting

Customer service

Program computers

Update web site daily basis

Expo at times

Line checks as I start

Go over plu statements

Do all hiring

Create servers hand book

Shift meetings every day

Accomplishments

Customer relations

Team player in every department

Open door policy

Get team morale goals

Very hands on manager

Table settings correct

Clean restaurant,bathrooms,kitchen

A lot better ticket times

Give 110% every day

Skills Used

Programming computers for server to make easier and faster Team leader

Micros,aloha,programming

Teaching servers how to greet tables

Motivate staff,very enteric

Shocked owners I'm very hands on in each department Special Events Manager

F+M Caterers

2011 to 2012

• Off - Site Catering Manager

• F.O.H. Manager

• In charge of organizing fleets of trucks going out to daily Catering destinations.

• Family owed restaurant, deli and off-site catering. Assistant General Manager

Taylors Williamstown Restaurant and Top Dog

December 2000 to 2011

• Assisting owner in executing daily operations.

• Making sure liquor inventory is at correct percentage on a weekly basis.

• Ordering liquor and dealing with liquor reps for all needs

• Overseeing payroll, keeping employee labor low.

• Holding weekly managers & staff meetings.

• Hiring Interns as well as all staff and training them as per there department.

• Organizing Heads of each department to execute daily operations.

• B.O.H Management-20 Employees

• Sous Chef

• F.O.H Management - 120 Employees

• Daily Food Inventory

• Outline Banquet menu for catering and special events

• Research and negotiate with purveyors to obtain best price, quality and support for products and services.

• Created Promotions with 35k profits

• Constantly monitoring labor, food, and liquor percentages

• Review Plu statements

Owner

CrazyFish Saloon - Philadelphia, PA

February 2005 to 2007

Local Corner Bar in Philadelphia where the locals called it their second home Education

Lenape High School - Medford, NJ

Restaurant Management

Burlington County College

Skills

• Development (4 years)

• Cooking

• Aloha POS

• Food preparation

• Inventory control

• Micros POS

• Serving

• Food safety

• Culinary experience

Certifications and Licenses

ServSafe Certification

Microsoft Certified Professional (MCP)

TIPS Certified

Additional Information

Technical Skills

Working knowledge of Aloha and programming

Working Knowledge of Micros and programming

Working knowledge of Microsoft Office Suite



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