Assistant Manager Customer Service
Resume:
Dominick Venafra
General Management, or Assistant Manager
Pennsauken, NJ
********@*****.***
Extensive background in restaurant, and night club management. Personal strength's include detail to each department, maintaining a safe work place, and to energize all staff. Authorized to work in the US for any employer
Work Experience
Assistant Manager
Monarch Diner - Glassboro, NJ
June 2019 to December 2022
Over seeing all daily operations of restaurant functions. Hiring,firing, food cost,labor cost, ordering from purveyors. All daily functions I’ve been in the restaurant business for 20 years Assistant Manager
RED LION DINER - Southampton, NJ
June 2019 to December 2022
In charge of daily operations of restaurant. Hiring, firing, food cost, labor cost, ordering from purveyors opening and closing restaurant.
General Manager
Metro Diner - Brooklawn, NJ
June 2013 to January 2017
Responsibilities
Keep Labor Costs down
Liquor costs
Order liquor,and food
Do all schedules
Promoting
Customer service
Program computers
Update web site daily basis
Expo at times
Line checks as I start
Go over plu statements
Do all hiring
Create servers hand book
Shift meetings every day
Accomplishments
Customer relations
Team player in every department
Open door policy
Get team morale goals
Very hands on manager
Table settings correct
Clean restaurant,bathrooms,kitchen
A lot better ticket times
Give 110% every day
Skills Used
Programming computers for server to make easier and faster Team leader
Micros,aloha,programming
Teaching servers how to greet tables
Motivate staff,very enteric
Shocked owners I'm very hands on in each department Special Events Manager
F+M Caterers
2011 to 2012
• Off - Site Catering Manager
• F.O.H. Manager
• In charge of organizing fleets of trucks going out to daily Catering destinations.
• Family owed restaurant, deli and off-site catering. Assistant General Manager
Taylors Williamstown Restaurant and Top Dog
December 2000 to 2011
• Assisting owner in executing daily operations.
• Making sure liquor inventory is at correct percentage on a weekly basis.
• Ordering liquor and dealing with liquor reps for all needs
• Overseeing payroll, keeping employee labor low.
• Holding weekly managers & staff meetings.
• Hiring Interns as well as all staff and training them as per there department.
• Organizing Heads of each department to execute daily operations.
• B.O.H Management-20 Employees
• Sous Chef
• F.O.H Management - 120 Employees
• Daily Food Inventory
• Outline Banquet menu for catering and special events
• Research and negotiate with purveyors to obtain best price, quality and support for products and services.
• Created Promotions with 35k profits
• Constantly monitoring labor, food, and liquor percentages
• Review Plu statements
Owner
CrazyFish Saloon - Philadelphia, PA
February 2005 to 2007
Local Corner Bar in Philadelphia where the locals called it their second home Education
Lenape High School - Medford, NJ
Restaurant Management
Burlington County College
Skills
• Development (4 years)
• Cooking
• Aloha POS
• Food preparation
• Inventory control
• Micros POS
• Serving
• Food safety
• Culinary experience
Certifications and Licenses
ServSafe Certification
Microsoft Certified Professional (MCP)
TIPS Certified
Additional Information
Technical Skills
Working knowledge of Aloha and programming
Working Knowledge of Micros and programming
Working knowledge of Microsoft Office Suite
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