EUNJI KWUN

Mobile Alabama 251-***-**** advkfw@r.postjobfree.com

Help Desk / Clerk

Career Objective

Seeking a challenging position in a reputed organization where I can learn new skills, expand my knowledge, and leverage my learnings. To get an opportunity where I can make the best of my potential and contribute to the organization's growth.

Areas of Expertise

Microsoft 365 Customer Service

Problem Solving

LANGUAGES

Communication: English (Intermediate)

Korean (Fluently)

Experience

TEST CENTER ADMINISTRATOR PSI Services LLC May 2022 – Present

Verifying valid government issued ID’s and other legal documents.

Responsible for reception duties; Check-in and out of testing candidates.

Secure all computer software in the test center at all times.

Assist in training new proctors.

Assist with daily test center operations to ensure a safe and secure testing environment.

Provide electronic fingerprinting services.

Reboot computer servers and reset passwords as necessary.

Register and prepare candidate scorecards.

Report any occurrences outside company guidelines to corporate management.

Continuously monitor candidates as they complete exams.

Maintain and apply expert knowledge of test center policies, practices and procedures. Processing Associate HomeGoods Dec 2021 – May 2022

Role models established customer experience practices with internal and external customers.

Supports and embodies a positive store culture through honesty, integrity, and respect.

Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.

Promotes credit and loyalty programs during customer interactions.

Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.

Accurately processes and prepares merchandise for the sales floor following company procedures and standards.

Initiates and participates in store recovery as needed throughout the day.

Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.

Provides and accepts ongoing recognition and constructive feedback.

Adheres to all labor laws, policies, and procedures.

Supports and participates in store shrink reduction goals and programs.

Participates in safety awareness and maintenance of a risk-free environment.

Performs other duties as assigned.

Associate Atlanta Bread Company Jun 2020 – Oct 2021

Preparing and prepping food.

Taking food and drink orders.

Serving customers.

Meeting and greeting customers.

Maintaining dining areas and kitchen areas, including clearing and cleaning tables, emptying trash cans, and washing or vacuuming floors.

Clerk JB Design Hotel in South Korea May 2016 – Jun2018

Perform all check-in and check-out tasks.

Manage online and phone reservations.

Inform customers about payment methods and verify their credit card data.

Register guests collecting necessary information (like contact details and exact dates of their stay).

Welcome guests upon their arrival and assign rooms.

Provide information about our hotel, available rooms, rates and amenities.

Respond to clients’ complaints in a timely and professional manner.

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.

Maintain updated records of bookings and payments.

Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.

Ability to work independently in meeting guests needs, and actively contributes to the efforts of other departments when necessary.

Education

2015 - 2018 Tong Myong University in South Korea Food science 2012 - 2015 Dongcheon High School in South Korea Graduated

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