Customer Service Office Manager
Resume:
Julie Shumpert Sightler
Gaston, SC 29053
******.********@*****.***
SUMMARY: Detail-oriented office manager with 8+ years’ experience in office settings; strong computer skills in Microsoft Office; excellent communication and organizational skills; strong time-management and problem- solving skills; good listener and able to multi-task. Seeking a remote position in office management, data-entry and/or administrative assistance.
PROFESSIONAL EXPERIENCE:
2014-March 2022---Shumpert Paint and Specialties, Office Manager; Gaston, SC
• Responsible for payroll, filing quarterly tax forms and submitting insurance forms
• Submitting work proposals and invoices; accounts receivable and accounts payable
• Point person for mailing, shipping, supplies, equipment, bills, and errands March 2013-September 2014---Dew Learning, Customer Service/Remote Position; Mt. Pleasant, SC
• Responded to customer emails or phone calls in a timely manner
• Assisted customers with selecting and purchasing digital course materials, personalizing the curriculum for their student, adjusting for special needs and helped with minor technical issues
• Traveled to multiple home school conventions to present the curriculum to potential customers
• Wrote course descriptions for elementary subject areas alongside Customer Service team member
• Assisted with lesson editing and communicated with IT team members June 2003-February 2013---South Carolina Association of Independent Home Schools (SCAIHS), Director, Middle and High School Program; Cayce, SC
• Managed a team of 3-4 counselors overseeing approximately 150 families and several hundred students
• Assisted families with choosing curriculum based on student learning styles via phone, email and face- to-face meetings
• Corresponded with families on a daily basis via phone and email
• Helped families navigate the college application process
• Prepared transcripts and letters of recommendation for college applications
• Presented homeschool family workshops (using PowerPoint) on topics such as Getting Started Homeschooling, Preparing for Middle School, Preparing for High School and The College Application Process
• Organized annual graduation ceremony
• Traveled to home school co-ops around the state to give workshops; attended the state convention as a speaker and vendor
EDUCATION:
B.S Elementary Education Minor in English Bob Jones University Greenville, SC REFERENCES:
Mitch Smith Charlene Witt Sheila Pierce
Root Loud SCAIHS Vice-President (retired) SCAIHS Bookstore Manager (former) 803-***-**** ************@*****.*** 803-***-****
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