Susan Prieto

**+ Years Customer Service, Certified Patient Technician NHA Certification Georgia

Conyers, GA 30013

advkdh@r.postjobfree.com

+1-770-***-****

NHA Patient Care Technician/Aide Certified, Team Lead, Senior Rep, General Manager, Department Manager, Fraud Analyst, Assistant Bookkeeper, Office Manager, Payroll Manager, Bank Deposit Manager, Senior Sales Marketing Account Manager, Corporate Citi-disbursement Account Reconciler, Supervisor. Complete understanding and experience in excellence of customer service, product sales, time management, accurate documentation, daily, monthly, and quarterly reports, company policies and procedures, certification requirements, accurate transaction procedures, bookkeeping records, and all aspects of interview and candidate hire processes. Experience includes:

• Payroll Entry

• Employee Scheduling

• Customer Service/Interviewer

• Merchandising

• MS Word/Excel/Online/Outlook

• Employee Coach/Trainer

• Product Sales

• Sales Tax Adjustments

• Operations Reporting

• Account File Updating

• Candidate Interview Processing

• New Account Maintenance

Authorized to work in the US for any employer

Work Experience

Deli Clerk/Customer Service

Publix - Conyers, GA

January 2015 to Present

Assist, companion sell, market, and prepare hot and cold food items per customer specifications. Responsible for multiple duties to ensure product quality and appearance as well as inventory maintained.

Photographer

Lifetouch Photography - Snellville, GA

July 2016 to April 2017

Individual photos of students as well as groups. Most recently did customer service functions at High School proms as well as "prom candids"

Store Associate

Goodwill Industries of North Georgia - Cartersville, GA 2014 to 2015

Cashier duties, adherence to SOP and Company policies, additional duties included Store Production functions for multiple areas/departments within the store (Shoes/RTW and RTW Misc., Books, Wares and Large Wares Pricing, Linen/Household) in addition to assisting Managers and Customers daily. Cashier/Pricing Associate/Production

Goodwill Industries - Bradenton, FL

2013 to 2014

Responsible for maintaining accurate cash handling, time management, pricing of merchandise within company guidelines and pricing procedures, assisting customers, and knowledge of products, merchandise, and adherence to company procedures.

Team Lead, Senior Representative, Fraud Analyst for Fraud Alert Management FIS - Saint Petersburg, FL

2009 to 2012

Train new associates on outbound case procedures, monitor case queues and call volume, complete end of shift reports, facilitate team/lead meetings, QA Audits, Escalated calls, assist reps with issues, provide feedback, and mentoring. Track performance of team members, assist with special projects, coordinate scheduling with communication to WODC as well as requesting tickets open for technical issues, etc. Front End Cashier Supervisor, Sales Associate, Downstocking Clerk Michael's Arts & Crafts - Kennesaw, GA

2007 to 2009

Kennesaw, GA 2007 - 2009

Retail Arts and Crafts, Custom Framing Services

Front End Cashier Supervisor, Sales Associate, Downstocking Clerk Implement store policies in training of all cashiers, coaching, daily completion of task assignment of cashiers, process customer purchases, returns, etc. Suggestive selling of items to customers, Maintain accurate transactions, inventory levels cleanliness and organization of areas through "5S" program. Assist in store remodeling and relocation setup. Assist department supervisors with down stocking, inventory control, damages, etc.

Café Manager

Borders Bookstores, Inc - Roswell, GA

2005 to 2007

Review applications, interview potential employees/applicants, follow-up and reference verification, maintain inventory and food health standards, train all employees in proper preparation and procedure of café responsibilities, place product orders and maintain vendor relationships, ensure appropriate coverage for sales and create marketing strategies for sale improvement with marketing skills. Additionally making sure all cash handling procedures being carried out correctly, implementing coaching and disciplinary actions as needed to correct and or improve employee work standards, ethics. Senior Marketing Advisor, Marketing Advisor, Customer Marketing Account Manager

MBNA America - Kennesaw, GA

2002 to 2004

Kennesaw, GA 2002 - 2004

Credit Card Processing Call Center, Banking Division Senior Marketing Advisor, Marketing Advisor, Customer Marketing Account Manager Educate and promote premier company products to achieve monthly goals in sales. Maintaining customer accounts through implementation of monetary adjustments, fraud analysis procedures, and pay-by- phone requests. Implementation of scripting to enhance performance of co-workers in the department to establish and maintain effective business and client relationships. Information Consultant IV

Equifax Credit Information Services - Atlanta, GA

October 1991 to August 1999

Assist consumers with credit reporting issues through Inbound Call Center. Issue dispute forms to creditors, and update credit reporting with findings/results received from creditors. Education

Certificate in Patient Care Technician/Aide

MedCerts Online Medical School

April 2021 to September 2021

Some college business

Skills

• Inbound and Outbound Call Center, Word, Excel, Outlook, Data Entry, Type 50-65wpm, Credit Reporting Analysis (10+ years)

• Meeting Facilitation

• 5S

• Account Management

• Databases

• Writing skills

• Customer service

Certifications and Licenses

Certified Patient Care Technician

Certificate is dependent on being able to complete clinicals. Seeking clinical training for completion of certification from passing the NHA Exam which I took in December 2021. Additional Information

Current residence is in Conyers GA

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