Operations Manager Customer Service
Resume:
West Bath, Maine *****
Cell 207-***-****
*********@*****.***
JASON A. LEMONT
Professional Summary A detail and results oriented professional with 15 years of experience coordinating and supervising the work of employees in grounds keeping and property maintenance as well as 20 plus years of high level customer service.
Highlights of qualifications include the following:
Proficient in Microsoft Office programs, sales software programs, and property management programs
Ability to read, understand, and execute landscaping and hardscaping blueprints and plans
Resourceful in anticipating and solving problems while maximizing available resources
Competent, reliable, dedicated individual with ability to adapt to changing plans and new technologies
Proven leadership expertise to deal with employees and customers in a diplomatic and professional manner
Experience
RM - Reservation Manager
U-Haul Moving and Storage. November 2022 - January 2023
Handle daily inbound and outbound customer calls
Schedule customer reservation and inquirers
Maintain daily reports
Tammaro Landscaping October 2019July 2020
Oversee daily maintaining of appropriate work logs; provide weekly reports to business owners regarding progress, production, and areas of concern
Assist in the daily operation of the property maintenance crews, monitor the work of site-based grounds personnel to ensure consistency in training methods and results; inspect projects for quality of workmanship
Property and Operations Manager May 2016-May 2018
July 2018-September 2019
Tightlines Landscaping, Brunswick, Maine
Oversee daily business operations including conducting safety meetings and maintaining appropriate work logs; estimate project costs, order materials, and prepare contract specifications for projects; provide weekly reports to business owners regarding progress, production, and areas of concern
Prepare master work schedules and crew assignments for a team of 2-3 employees according to project schedules; monitor the work of site-based grounds personnel to ensure consistency in training methods and results; inspect projects for quality of workmanship
Sales Consultant June 2017-July 2018
Goodwin Chevrolet - Handle daily duties of phone and in person interaction with customers on sales and leasing
Grounds and Maintenance Supervisor July 2012-
September 2015
Priority Real Estate Group, Topsham, Maine
Manage and maintain a total of 15 commercial properties to ensure all grounds are attractive and carefully manicured by accurately planning work assignments to match seasonal needs as well as supervise the quality of grounds keeping services
Ensure established standards are achieved by regularly inspecting the work of assigned grounds personnel for quality completeness and coordinating corrective actions to be taken when grounds deficiencies are discovered
Maintain a flawless safety record and adhere to OSHA standards while operating and maintaining a variety of small equipment including mowers, tractors, skid steers, excavators, and forklifts
Train and supervise two grounds personnel employees on how to properly perform grounds services including operation of equipment, safe use of chemicals, and maintaining professional client relationship contact Page 2
Property and Operations Manager March 2006 - July 2012 Jaiden Landscaping, Inc., Durham, Maine
Prepare master work schedules and crew assignments for a team of 12 employees according to project schedules; monitor the work of site-based grounds personnel to ensure consistency in training methods and results; inspect projects for quality of workmanship
Demonstrate understanding of financial goals by increasing business sales through generation of new accounts at representation of trade shows as well as advising and recommending additional services to commercial and residential clients
Oversee daily business operations including conducting safety meetings and maintaining appropriate work logs; estimate project costs, order materials, and prepare contract specifications for projects; provide weekly reports to business owners regarding progress, production, and areas of concern Education
Bachelor of Science in Sport Management and Physical Education Completed May 2001 Lyndon State College - Lyndonville, Vermont
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