Customer Service Assistant Store

Gary Spiegel

Wasilla, AK 907-***-**** *******@***.***

Retail Operations Manager

Dynamic Retail Operations Manager with more than 20 years of experience overseeing retail operations, wholesale services, and merchandising strategy for industry-leading organizations. Proven coach and mentor with demonstrated history of utilizing a servant leadership approach. Expertise in growth efforts, goal settings, employee motivation, training, and brand loyalty. Passionate about collaboration across organizational levels, illustrated through leadership style, communication with customers, and record of customer satisfaction.

Retail and Wholesale Operations

Servant Leadership Model

P&L Accountability

Customer Service and Retention

Strategic Planning

Forecasting and Budgeting

Visual Merchandising

Employee Motivation

Brand Positioning

Market and Trends Analysis

Training and Staff Development

Workplace Culture Creation

Professional ExperienceTa

Target store 2018-2023

ETL guest services

Focus on creating an environment of exceptional guest service experience.Brand and customer service first.

Building relationships and growing a customer service culture with all areas of the store.

Execute operational weekly and monthly goals. Ensure focus on balanced work schedules throughout all areas of responsibility.Providing support as an opening or closing leader.Understanding all aspects of operational areas.

Developing and training all team members for future growth.Tracking NPS scores and assessing areas needing improvement.Developing plans for operational growth.Maintaining Target business brand through out the entire store.

Recruiting and hiring exceptional guest advocates.Responsible for all front of store areas including Starbucks and Café.

Providing support as needed when assigned as a LOD. Setting goals and expectations. Seek to improve poor performance

Gaps.

Eddie Bauer 2017 – 2018

Co-Manager

Motivate and inspire the sales team by establishing and communicating clear expectations that encompass company core values and by driving accountability for achieving all brand, performance and behavior standards. Effectively manage store business plans to drive KPI results and maximize business opportunities. Successfully maintain and plan merchandising updates based on ongoing seasonal changes. Enhance employee engagement and performance by delivering feedback, providing coaching and mentorship and identifying opportunities for training and development in product knowledge and sales techniques. Execute operational audits within required deadlines while analyzing weekly and daily sales and product reports.

LOWE’S 2004 – 2017

Assistant Store Manager

Directed operations for five key departments (Tools, Hardware, Lumber, Building Materials, and Millworks). Supervised and coached team of 36 personnel, including management-level staff. Cultivated a workplace culture emphasizing collaboration, motivation, and loyalty at all organizational levels. Trained and mentored personnel. Communicated regularly with staff and customers to determine concerns, identify areas of improvements, and ensure retention. Drove marketing, sales, and merchandising strategy for location. Managed inventory control. Evaluated market and product trends, using data for forecasting and planning. Collaborated with leadership team on profitability measures. Oversaw loss prevention and shrink for store. Partnered with warehousing team on shipments and stock needs.

Spearheaded restructuring of sales department, integrating process improvements focused on customer service, goal setting, performance metrics, and efficiency.

Named Store Captain for weekly in-store events and promotions, including coordinating and planning advertising campaigns and marketing.

Managed and mentored five directly reporting Department Managers, supporting them in leadership development and integrating brand standards.

Maintained comprehensive product knowledge, using information to increase customer satisfaction and identify opportunities for visual merchandising and market growth.

Improved profit margin for store through effective department sales strategy, generating total annual revenue for more than $13 million for five consecutive years and exceeding budgetary goals.

Additional Work History

Assistant Store Manager, Sam’s Club

Inside Branch Sales Supervisor, Grainger

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