STEVEN CHATMANMail: advkbo@r.postjobfree.com Phone: 832-***-****

Address: Houston, TX

PROFESSIONAL SUMMARY

Experienced Business Solutions/Data Entry Consultant with extensive years of experience in managing, analyzing and improving business processes. Adept at identifying areas for improvement, implementing new systems and processes, and creating customized reports to meet the specific needs of clients. Strong attention to detail and ability to manage multiple projects simultaneously, ensuring high levels of accuracy and efficiency. Committed to providing exceptional customer service and building long-lasting relationships with clients. Seeking to leverage my outstanding ability to plan, operate, multitask, organize, coordinate, and implement practices and procedures to drive significant improvement processes towards the successful attainment of goals.

CORE COMPETENCIES

Customer Relationship Management

Data Entry & Analysis

Business Operations & Processes

Data Security & Privacy Regulations

Telecom Building System (MACC)

Account Building Systems (ACSS)

Report Generation & Presentation

Wireframing

UX Prototyping

Database Administration

Project Management

Technical Writing

Business Process Optimization

Project & Program Management

Cross-functional Collaboration

Troubleshooting

Active Campaign

Critical & Analytical Thinking

Excellent Time Management

Verbal & Written Communication

Attention to Detail

PROFESSIONAL EXPERIENCE

Business Solutions/Data Entry Consultant AT&T - Houston, Texas Oct 2022 – Present

Responsibilities and Key Achievements:

Streamlining data entry and management processes, reducing errors and increasing efficiency.

Building strong relationships with customers by providing exceptional customer service and resolving customer issues.

Collaborating with other departments to ensure data accuracy and consistency.

Providing quality control checks, including data analysis and corrections, which increased the accuracy of data entry by 89%.

Verifying the completeness of client records by integrating information from several sources.

Responsible for acting as the primary point of contact (POC) for both internal and external clients.

Inside Accounts Liaison Lead enTouch Systems, Inc - Houston, Texas Sep 2014 - Apr 2021

Responsibilities and Key Achievements:

Produced monthly revenue in order to fulfill the company's quota and financial obligations.

Performed an in-depth analysis of financial reports covering all business efforts.

Consulted with qualifying consumers about existing and new deals.

Managed advertising campaigns that supported major initiatives.

Educated clients on the correct usage of alarm, cable, and internet devices.

Served as the event planner, organizer, and coordinator for the department.

Inside Accounts Lead GoSolutions - Houston, Texas Mar 2014 - Sep 2014

Responsibilities and Key Achievements:

Managed all incoming calls, emails, and chats from potential customers and existing clients.

Provided ongoing guidance and data for promotional bundles.

Effectively negotiated and closed sales to generate income.

Controlled key performance indicators for end-of-project reporting.

Kept up with web-based leads and maintained a constant closing ratio.

Business Operations Manager MarketSource - Cypress, Texas Aug 2013 – Mar 2014

Responsibilities and Key Achievements:

Increased revenue through effective management of budgets and financial plans.

Boosted employee morale and motivation through effective leadership.

Improved customer satisfaction through effective implementation of strategies.

Streamlined processes and systems, resulting in increased productivity.

Implemented successful risk management strategies and reduced operational risks.

Built strong relationships with partners and stakeholders, leading to increased business opportunities.

Achieved compliance with regulations and laws, ensuring the company's reputation.

Developed, designed, implemented and maintained business solutions and recommendations to improve performance

Senior Customer Service/Data Support Verizon Wireless - Houston, Texas Jul 2006 – Aug 2012

Responsibilities and Key Achievements:

Responsible for monitoring and analyzed network performance, identifying and reporting any potential issues, and working with the technical team to resolve them.

Provided Tier 1, 2 & 3 product and operational support to clients.

Consistently exceeding customer satisfaction targets, resulting in a high rate of customer retention and repeat business.

Developed and implemented new processes for data protection, which led to a significant reduction in data breaches and customer complaints.

Improved network performance by identifying and reporting potential issues, and working with the technical team to implement solutions.

Contributed to the success of new product launches by providing expert technical support and ensured seamless integration with existing processes.

EDUCATION

Bachelor of Art in Marketing with a minor in African American Studies

University of Houston, Houston, TX May 2005

AWARDS AND CERTIFICATIONS

Business Operations Manager of the Month MarketSource Nov 2017

Alarm Product Certified May 2017

Five Year Leading Consecutive Verizon 2007 – 2012

TECHNICAL SKILLS

Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, etc.

Operating System: Windows, Macintosh OS X.

Google Suite: Gmail, Sheet, Doc etc.

Virtual Meeting Software: Zoom, and other electronic information systems.

REFERENCE

Will be provided on request.

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