Data Entry Service Representative

Jennifer Lempka

951-***-**** Cellular Phone

advkam@r.postjobfree.com

***** ** ***, ********* ** 75803

I thrive in a fast paced environment, offering my vast experience and knowledge providing most excellent Customer Service. I am a self starter that is extremely dependable, dedicated and punctual with a great disposition. I offer an extensive array of experience from many industries as well as being fluent in both English and Spanish.

Experience

9/06 to 08/07 County of Riverside, DPSS

Riverside, CA

Eligibility Technician, Medi-Cal

● Maintain full case load of ‘Spanish Speaking’ customers.

● Review and process quarterly reports to re-evaluate customer case. Some updates may change the program or share of cost in the State system, so budgets must be processed by hand as well as utilizing the State system.

● Process and review new intake applications. Request necessary verifications to validate information given.

● Process all physical case files to be imaged into the California State system.

● Answer all messages within 48 hours and provide any requested assistance or referrals to customers.

● Track all activities on various Excel spread sheets, providing necessary data to meet and exceed quotas implemented on County and State levels.

● Stay current on all Federal, State, County, District and City regulations to insure no violations and provide most excellent Customer Service. 02/05 to 9/06 Penhall Company

Riverside, CA

Office Administrator

● Acquire service providers and monitor adequacy.

● Process new hire applications and verify past employment references in the Human Resources capacity.

● Assist employees to meet their Union requirements and resolve any issues that they may have incurred.Processing of Accounts Payable; matching invoices to purchase orders, data entry and submission to main frame system for payment. Create and maintain relationships with vendors to negotiate and reconcile business accounts with vendors.

● Processing of field operators service tickets for employee Payroll and the billing of clients.

● Contract and Bid proposal letters for current and prospective clients.

● Answer and direct all incoming calls.

● Collect and process data to create weekly and monthly reports for revenue, costs, mileage and inventory.

● Maintain supplies and service office equipment, ordering and purchasing as necessary.

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7/04 to 12/04 Lobel Financial

Anaheim, CA

Sub-Prime Lending Collections Agent

● Arranging payment schedules with 50+ accounts/ clients daily that are more than 20 days delinquent on their loan.

● Tracking delinquent customers by utilizing skip tracing methods such as: calling references, running social security numbers to check for activity, employment and residential verifications, tracking utility services to satisfy the account or take possession of vehicle being financed.

● Coordinating with contracted repossession agents to recover vehicles nationwide.

● Updating client information in database, and providing excellent customer service.

● Processing payments utilizing a secure internet site to process immediate payments and post dated checks.

● Interacting with co-workers to assist in keeping their workload current when absent or behind.

07/03 to 01/05 Career Strategies

Newport Beach, CA

Various Temporary Administrative Positions

● Customer Service Representative: duties including taking and processing product orders via fax and phone, heavy data entry, shipment tracking, collections on past due accounts, billing, posting service tickets to database.

● Dispatching service technicians, schedule future services, track technicians on teletrack system.

● Receptionist duties including answering incoming calls, screening calls, paging, processing incoming and outgoing mail, organizing inventory, ordering supplies, overflow work from other departments, greeting customers preparing conference rooms, processing new employee paperwork and obtaining all necessary documentation.

● Accounts Receivable Clerk collecting on past due accounts, sending correspondence, calling to arrange payments, posting payments on accounts, processing payments made by check and credit card.

● Telemarketing to establish qualified leads for the Sales department, conducting surveys, data entry of information collected on perspective customers. 11/02 to 6/03 Terminix International

Anaheim, CA

Inside-Sales Representative

● In house sales with both in-bound and out-bound calls selling service contracts for pest control. Assisting current customers with urgent needs, by dispatching technicians in the immediate area.

● Marketing unproductive territories to build business for outside sales representatives, creating flyers targeting areas. Using a Criss Cross CD ROM to target homes in a certain financial criteria, generating more positive leads.

● Collections on past due accounts, notifying customers of existing unpaid balances via letters, accounts more than 30 days past due were researched to find additional contact methods.

1/00 to 8/00 Innovative Systems Marketing /Sprint PCS Tustin, CA

Business-to-Business Sales Representative

● Field representative, walking into companies promoting services, arranging contacts and appointments.

● Marketing and demonstrating products and services designed for the business and its associates.

● Conducting credit evaluations on site for potential clients. 2/99 to 12/99 Maximus/CalWORKs

Anaheim, CA

Assignment Clerk

● Assisting case managers by researching job leads via the internet and creating resumes for clients to obtain employment and achieve self-sufficiency.

● Created a database in Excel to maintain, track and update case files.

● Assigning new customers to case managers and coordinating by foreign language.

● Completing monthly activity reports, documenting case manager’s activity and processing monthly client letters.

● Creating training documents for new clerical staff and assisted in the training process. Education

2001 Santa Ana Adult Education Center

Santa Ana, CA

Certificate of Computer Literacy

Skills

● Fluent bilingual English & Spanish

● Excellent computer skills: Microsoft Word, Excel, PowerPoint, Access, Outlook, Windows, Internet Explorer, Goldmine, AS400…

● Excellent at multi-tasking, time lines, working under pressure, and priority management.

● Marketing and sales.

● Extensive phone experience ranging from a call center to PBX.

● Excellent inter-personal communication skill and problem solving.

Contact this candidate