Service Representative Data Entry
Resume:
Frances Walker
Customer Service Representative
Jackson, TN 38305
***********.**@*****.***
Highly-enthusiastic Customer Service professional with 10 years of client interface experience.
Well versed in billing products, services and consumer trends. Progressive background includes:
management role, training and mentoring new staff on new technology database, payment processing
and provides extensive training in order to familiarize employees with system operations. Applied
knowledge of setting customers on special hardship payment programs and financial assistance.
Following up on past due accounts within timely manner, submitting any accounts through escalation
departments in order to be completed by team management. Professionally communicates with
corporate offices in reference to accounts requesting a liaison with valid documentation on customer's
accounts. Seeking to leverage a customer service or billing representative position into a permanent
career where my skills and expertise can be an asset to an organization.
Work Experience
Machine Operator
Maclean Fogg Power Systems - Trenton, TN
August 2020 to Present
Machine operator and assembler, making connectors for utility poles and utility transformers, house
keeping, keeping count of production every hour, check parts with gauge to make sure product pass as
a good part, post production rating on board every hour, quality check, when machine breaks down if it
can be fixed by myself or team member we fix it if its a simple fix. But it not setup or maintenance does
it.Drop jaws in wax machine, clean and wipe down parts,assist in training new team members, stack
products on pallet after I've stamped and labeled each product.
Customer Qualifications Representative
Apria Healthcare
September 2016 to December 2017
• Reviewed and modified IC 9/10 codes, responds to telephone, fax, electronic documents and web
inquires
• Received referral request for home equipment and services
• Provided thorough information on equipment supplies and services
• Resolved patient/customer complaints by identifying issues, troubleshooting of equipment and
coordinating appropriate corrective action,verification of account transactions.
Suspended Billing Representative
Coram/CVS - Jackson, TN
May 2013 to August 2016
• Followed up on patients DME accounts
• Utilized time management with complex suspended billing to ensure accurate and timely
reimbursements
• Communicates with physicians and payers in pursue of resolving outstanding suspended issues
• Routinely audits internal accounts to ensure compliance with federal, state, and local JCAHO
regulations,verification of medical insurance accounts
Customer Service Representative
Asurion(Directv) - Nashville, TN
January 2008 to April 2011
• Accepted credit card or check payments from customer via phone or face to face services
• Suspended customer accounts for nonpayment of service, upsale and reinstated services once proper
payments were rendered.
• Prepared distribution order for delivery trucks and arranged scheduled appointments.
Education
Associate in Medical Billing and Coding
National College - Nashville, TN
March 2007 to August 2009
Skills
• Medical Terminology,medical billing, and medical coding (10+ years)
• Customer Service (3 years)
• RECEPTIONIST (3 years)
• RETAIL SALES (6 years)
• CPT Coding (10+ years)
• ICD-10 (10+ years)
• Revenue Cycle Management (8 years)
• Microsoft Excel (8 years)
• Data Entry (8 years)
• Infusion Experience
• Microsoft Word
• EMR Systems
• HIPAA (10+ years)
• ICD-9 (10+ years)
• Insurance Verification (10+ years)
• Medical Billing (10+ years)
• Medical Terminology (10+ years)
• Phone Etiquette (10+ years)
• Anatomy Knowledge (8 years)
• Medical Records (3 years)
• Medical Office Experience (2 years)
• Computer Operation (10+ years)
• Medical Scheduling (3 years)
• Clerical Experience (8 years)
• ICD Coding (10+ years)
• Cerner (4 years)
• Medicare
• Documentation review
• Quality assurance
• Microsoft Office
• HCPCS
• Medical receptionist
• Patient care
• Physiology knowledge
• Acute care
Assessments
Electronic health records: Best practices — Completed
February 2019
Measures a candidate’s knowledge of EMR data and associated privacy regulations, as well as best
practices for EMR use.
Full results: Completed
Medical billing — Completed
June 2020
Understanding the procedures and forms used for medical billing.
Full results: Completed
Work style: Reliability — Highly Proficient
June 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Customer focus & orientation — Familiar
August 2020
Responding to customer situations with sensitivity
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Additional Information
Skills
Billing Specialist: Data entry expertise, customer service skills, collection care, troubleshoot clients
billing problems and issues, thoroughly provided documentation on accounts, account reviews, phone
etiquette, process insurance claims for private/employer reimbursement and documentation of
payment records as they occurred.
Thorough knowledge of HCPCS Code,HIPPA regulations, proficient in basic concrete organizational
skills, and environmental awareness and safety, having the ability to learn and grasp new techniques
and skills that would be an addition to my expertise..Medical Terminolgy submitting claim to various
insurance companies, making spread sheet, updating patient info and demographic,
Contact this candidate