Janice M Hocker 502-***-**** (Cell) **** Lakeview Dr. Apt 280 Shelbyville, KY 40065 advk75@r.postjobfree.com

Summary

Lakeview Dr., APT. 280 502-***-**** Shelbyville, KY 40065 advk75@r.postjobfree.com Janice Hocker High energy, dedicated, and eager professional seeking a position that will allow me to utilize and enhance skills and knowledge obtained through past employment, while offering the opportunity to gain new knowledge and skills that will contribute to my professional development and growth SUMMARY OF SKILLS Experience in performing efficient clerical/administrative support Experience delivering excellent customer service Experience managing retail store departments and fast-food restaurants Experienced in communicating with people of diverse backgrounds Ability to maintain excellent record keeping Skilled at learning new concepts quickly and efficiently Skilled in Microsoft Office, PowerPoint, Excel, Internet, and other computer databases Excellent communication, interpersonal and organizational skills Demonstrated accuracy and attention to detail Ability to work well in a team environment, as well as, individually Able to prioritize, work under pressure, and meet deadlines EMPLOYMENT HISTORY AND DUTIES

My Homeplace, Shelbyville, KY

Oct. 2013 to Present

Direct Support Professional

Provided personal care for people with disabilities. Helped provide dependent adults with dignity, safety and daily assistance. Assisted clients with basic movements and mobility. Monitored client health and medication intake. Taught clients to manage their condition(s). Provided emotional support and companionship to clients. Kept records of client care, client conditions and activities. Complied with health and safety rules. Complied with client confidentiality policies. Experienced working with physically disabled clients, mentally disabled clients and clients with major illnesses. Certified in CPR and First Aid.

6/2013-10/013 Office of Employment and Training (OET) Shelbyville, KY Office Assistant (temporary position) Perform administrative duties, utilizing previous knowledge in the area. Handle information requests, prepared correspondence, and managed documents needing an authorized signature. Greet visitors and determine and/or direct them to the service that suits their needs. Prepare papers for consideration and presentation by committees. Provide phone assistance by answering and screening incoming phone calls. File and retrieve records and maintain daily appointment calendars. 07/2011-4/2013 Rural King Shelbyville, KY Department Manager Gave direction and assigned specific tasks to workers in a retail setting to ensure operations ran smoothly. Sold clothes, food items, home goods, furniture, hardware, agriculture supplies and building material. Performed accounting duties, as needed. Trained new workers on store policies, procedures, and job duties. Greeted and assisted customers, assisted and educated about store products. Enforced health and safety rules to eliminate risk of injury of workers and customers. Authorized payment and merchandise returns. Ensured merchandise was correctly priced and displayed within store specifications. Ensured that all stocked merchandise was in good condition. Received payments by cash, check, credit card, voucher, and automatic debit. 12/2010-5/2011 Kroger Shelbyville, KY Office/Supervisor Supervised office staff. Resolved employee disputes. Trained and enforced employees on work policies and procedures. Led and managed production team to ensure production goals were met. Maintained excellent communication within the department. Maintained office records and prepared reports. Coordinated all office equipment maintenance and repairs. Resolved customer complaints to restore and promote good public relations.

Education

2014 Ohio Christian University, OH

Associate of Arts (AA): Pastoral Ministry

Course Work Completed : Theology Honors : Dean's List 3 years, GPA : 3.95

2016 Ohio Christian University, OH

Bachelor of Arts (AB or BA): Psychology

Course Work Completed : Psychology, Honors : Dean's List 4 years, GPA : 4.0