Customer Service Support

NATASHA OHAIR

************@*****.*** 859-***-**** Clay City, KY 40312

Summary

My name Natasha Ohair Im a sinle mother with 14 year old and 21 in army im looking for a good job at

home that i can learn with and make good money i need a car

Skills

« Inbound and Outbound Calling

« Customer Support

« MS Office proficiency

« Safety regulations

* Quality Assurance

* Problem Resolution

* Verbal Communication

* Direct sales

* Credit card payment processing

« Promotional support

Experience

Kayla Larrison Clay City, KY

Customer Service Associate

05/2020 - 07/2024

« Business development understanding

* Senior leadership support

¢ Shipping and receiving understanding

* Quality assurance controls

* Call Center Operations

* Customer relations

« Technologically savvy

* Product organization

* Quality control

answered phones to help customers with their needs we

make t-shirts qnd ppl call to order or if they have problem and i

try tonsatisfy them

Supported customer service goals and enhanced relations

through friendly, knowledgeable and positive

communication.

Delivered fast, friendly and knowledgeable service for

routine questions and service complaints.

Educated customers on special pricing opportunities and

company offerings.

Met and exceeded productivity targets by handling every

interaction with top-notch customer service.

Assisted customers with making payments or establishing

payment plans to bring accounts current.

Upheld quality control policies and procedures to increase

customer satisfaction.

Addressed inquiries, resolved customer issues and

managed customer relations.

Recommended and initiated product offerings to meet

customer changing needs.

Handled large amounts of cash and balanced cash drawer

daily within prescribed balancing guidelines.

Promoted brand and marketing campaigns to create

interest with customer.

Maintained customer privacy and protected company

operations by keeping information private and confidential.

Followed policies and procedures to meet or exceed

established performance requirements.

Operated multi-line phone system and online messaging

system to communicate with customers.

Explained benefits, features and recommendations to

maximize client retention.

Reviewed account and service histories to identify trends

and resolve issues.

Performed needs analysis and presented options based on

findings to help customers make decisions.

Consulted with customers regarding needs and addressed

concerns.

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