Customer Service
Resume:
Nicole Kane
**** ** ******** ***, *******, OR, **756, US
*************@*****.***
Dynamic communicator who consistently outperforms company goals and expectations. Good listening skills combined with a detail-oriented and attentive nature. Capable of quickly learning and improving performance in order to meet and exceed customer demands. Dedicated to customer service with over 20 years of experience collecting customer payments. Accurately take payments, calculate cash accurately, detect counterfeit bills. Product knowledge
Credit card processing
Microsoft Office
Coupons and gift cards
Lotto machine operations
Multi-tasking ability
PoS systems operation
Customer service
Refunds and exchanges
Check cashing
Multi-Task Management
Cashier/PIC - November, 2021 to Present
Fred Meyer - Redmond, OR
Operated cash register or POS system to receive payment by cash, check, credit card and complete the transaction by giving receipt to customer.
Displayed strong telephone etiquette, effectively handling difficult calls. Trained new team members in cash register operation, stock procedures and customer services while following company best practices.
Run 15 minute chart insuring breaks were issued, and that everyone gets off the clock at the correct time. Coached staff on strategies to enhance performance and improve customer relations. House&Business Cleaner - August, 2020 to January, 2022 Juile's Cleaning Service - Redmond, OR
Created and maintained clean and comfortable environments in multiple buildings by vacuuming, cleaning windows, and dusting.
Files, desktops, office glass, partitions, doors, and walls were all washed and spot-cleaned. Cleaning floors, wiping down glass entryways, and collecting trash were among the daily checklists I completed throughout the facilities.
Hand-washed and sanitized dirty dishes as well as using the dishwasher. Professional Summary
Skills
Work History
Server/Supervisor - October, 2018 to January, 2020 Shari's Cafe and Pies - Redmond, OR
Successful in resolving difficult customer complaints, and increasing repeat business. Worked closely with managers and kitchen staff to provide excellent customer service. Disciplined and motivated staff to achieve challenging objectives in fast-paced environment. Accurately completed end-of-day financial tasks in cash and card transactions on a daily basis. Provided prompt service to customers in order to maintain high levels of satisfaction. Tier 1 Tech Support - July, 2016 to January, 2018
IBEX Global - Bend, OR
Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
Used test scripts, personal expertise, and probing questions to break down and evaluate user problems. Multi-tasked by searching data bases, conversing with team leads and other departments, and taking notes all while providing world-class phone service to clients. Instrumental in improving overall team performance through positive feedback, peer-to-peer coaching, and training.
Medical Insurance Billing - Professional Certification - 2024 Penn Foster College - Scottsdale, AZ
Education
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