Airport Operations Customer Advocate

McKinney, TX ***** 1-325-***-**** advk3u@r.postjobfree.com

BENJAMIN CLARK

An experienced professional who provides customers and guests with ultimate service in a manner with proficiency and skill. Motivated individual whose common ground is a leader and identifier of revenue opportunities in sales, leadership and account management roles spanning grocery retail, air travel and media relations. PROFESSIONAL

SUMMARY

ACCOMPLISHMENTS Represented our FBO Airport at the NBAA

(National Business Aviation Association)

2023

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Managed a team of 250 employees to help

support our local Food Bank Drive to help

with donation goals

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SKILLS ● Flight Plan Coordination

● Administrative Support

● Overseeing Employees

● Product and Service Sales

● Staff Development

● Sales Expertise

● Travel Research

● Internet Research

● Travel Reservations

● Thrives Under Pressure

● Staff Development

● Sales Expertise

FLIGHT OPERATIONS SPECIALIST 05/2022 to Current

McKinney Air Center, McKinney, TX

ASSISTANT LOCATION MANAGER 07/2021 to 05/2022

Go Rentals, Addison

WORK HISTORY

● Transmitted flight plans and arrival reports to flight and air traffic control centers.

● Managed over 100 calls per day to help with airport operations and pilots needs

● Compiled data and prepared aviation operations and aviation safety reports.

● Maintained flight logs on incoming and outgoing flights and individual flights. Recorded flight status changes on aircraft schedule log and verified crew coverage for all flights.

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Monitored flight and duty times, coordinated schedules and recorded changes in master schedule.

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Provided 5 Star Guest Service to current and future guests, as well as, FBO partners and their guests and employees

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Developed business and retained and provided services to guests for their private luxury rental needs

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● Met location sales financial objectives by forecasting requirements; preparing the annual CUSTOMER ADVOCATE SPECIALIST 01/2021 to 07/2021

Brink's Home Security, Farmers Branch, TX

GROCERY MANAGER 07/2013 to 01/2021

Market Street, Frisco, TX

INSIDE SALES REPRESENTATIVE 09/2012 to 07/2013

Abilene Reporter News, Abilene, TX

budget; scheduling expenditures; analyzing variances; initiating corrective actions; determining fleet needs and maintaining fleet

Established sales objectives by creating sales plans and quotas for location in support of national objectives

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Achieved monthly, quarterly and annual revenue and direct sales goals including outside sales calls, prospecting calls, site inspections, and entertainment as outlined

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● Responsible for closing sales by handling inbound calls that are generated from marketing

● Responded promptly to customers' needs and requests for service/assistance Started and worked with a new department to successfully convert over 2,000 clients from their previous company to Brinks

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Advised prospects benefits of security systems through probing, building rapport, and building company value

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Responsible for negotiating within department parameters to achieve mutually beneficial one-call resolutions

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Handled inbound/outbound calls from prospects to probe and identify their security needs in order to sell and/or upgrade/enhance appropriate products and programs to meet those needs

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Engaged customers and provided very high level of service and support, helping find desired products and items.

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Managed team of 25 staff in Grocery department generating more than $800,000 in monthly revenue.

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Demonstrated effective leadership skills by managing time and delegation to grocery department team members

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Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.

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Reviewed inventory levels on a quarterly basis and placed orders for products and merchandise for restocking purposes.

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Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.

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Communicated with customers, making outbound calls to potential customers, and following up on leads

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● Answered potential customers' questions and sending additional information per email

● Answered customers' questions regarding products, prices and availability.

● Worked closely with other departments to promote products and marketing campaigns. Converted over 500 clients from competitor brand to our News Company media website/newspaper

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Created an increase of 250% of revenue from switching customers to their display advertising needs

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EDUCATION

Colchester Institute, Colchester, UK

No Degree, General Studies, 09/2013

Clyde High School, Clyde, TX

GED, General Studies, 2011

● Honor Roll All Semesters 2007-2011

● Won State Championship of Community Problem-Solving

● Yearbook Editor

● 4.0 GPA

● Ranked in Top 10% of class

Willing to relocate: Anywhere

ADDITIONAL

INFORMATION

● Willing to relocate: Anywhere, Authorized to work in the US for any employer AFFILIATIONS NBAA (National Business Aviation Association)

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