Amanda Starling

Sales Management

Baltimore, MD

advk2v@r.postjobfree.com

+1-443-***-****

Work Experience

Customer Service Representative

Health Connector Accenture - Massachusetts

September 2021 to Present

Answer inbound calls in a timely and friendly manner. Evaluate problems and complaints of the callers and provide proper solutions to them. Respond to the needs of customers and provide personalized service. Furnishing members and health care practitioners with details regarding members' benefits. Granting pre-authorizations for medical treatment, if covered. Responsibilities:

• Process claims via inbound and outbound calls and/or chat module

• Document all encounters in clear and concise logs

• Develop the knowledge of customer needs and trends to improve customer satisfaction and loyalty

• Provide outstanding customer service

• Meet individual performance standards/metrics

Front End Assistant Manager

Costco Wholesale - Glen Burnie, MD

August 2016 to October 2021

A Costco front-end assistant works under the supervision of senior personnel and is responsible for providing valuable assistance in the process of overseeing and handling the management of cash flow in the Costco retail store. Validating the mode of payment, examining and verifying relevant details, processing debit or credit card payments, and executing several other assigned tasks in strict compliance with the rules and regulations of Costco. The supervisor provides support with the handling and management of payments in the store. They also carry out other crucial tasks such as providing answers to questions about products, taking payments and processing refunds, and ensuring that the Costco store policy is implemented. Responsible for interacting with customers and collecting payments for products and services. Part of the major tasks usually assigned to the Costco front end assistant role includes welcoming and greeting customers. This involves efficiently acting as the face of the Costco Company by greeting customers professionally and politely, making them feel welcomed and comfortable, and being friendly with anyone that enters the store. The assistant is also saddled with the responsibility of making sure that purchases are accurately processed by scanning items, bagging them if requested or required, collecting the final payment, and inspecting identification for age-restricted products such as alcohol and tobacco. Continue to stay educated on the products or items sold at Costco since customers often have queries regarding products or services. Professional Sales

Ashley Furniture Home Store - Baltimore, MD

January 2014 to September 2016

Responsibilities

Prepare and manage area signage daily

Greet and welcome customers

Show them a tour of the store

Present and inform customers on quality and benefits of each product to find the perfect set for any home or office

Meet daily, weekly, and monthly sales goal of $75,000. Accomplishments

I not only work for Ashley Furniture, I represent they're brand and quality. With my product knowledge and excellent salesman skills, I achieve my monthly goal, plus more. I am not only growing my clientele for my paycheck, I'm growing my company as a team. Assistant Manager

Bath and Body Works - Baltimore, MD

March 2010 to January 2014

Responsibilities

Manage a high volume store by making hourly sales plan, managing payroll per budget, mean while keeping a clean and stocked store. Coaching a staff of twelve associates to help make sales plan to excel my business.

Having a strong layer of communication and trust is what has made our team successful. Built strong talent to succeed our total costumer experiences. Being a shop keeper is my role of responsibility. Cleaning Specialist

CMA CLEANING - Baltimore, MD

March 2005 to February 2010

Responsibilities

Answer calls, schedule appointments and interviews Clean residential and commercial facilities in a timely manner Order and restock cleaning supplies

Train new employees to clean per company standards Education

High school diploma in Business management

Advanced Path Academy - Baltimore, MD

2006 to 2010

Skills

• Sales Management (10+ years)

• Cycle Counts (10+ years)

• Inventory Management (10+ years)

• Business Management

• Commercial Cleaning

• Food Safety

• Guest Services

• Residential Cleaning

• Residential Cleaning

• Employee Orientation

• Assistant Manager Experience

• Interviewing

Certifications and Licenses

ServSafe Manager

January 2019 to January 2022

CPR/AED

October 2019 to October 2022

Additional Information

SKILLS

High sales level accountability

Inventory Management and Cycle counts

Brand and Capability Manager

Customer Sales Leadership

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