Scrum Master Agile Coach

Edith N Chang

+1-312-***-**** advk2p@r.postjobfree.com CSM.SSM.PMP,Agile coach

SR Scrum Master

SUMMARY & QUALIFICATIONS

I am a scrum master with 8 plus years of experience who is passionate about outcomes and guiding a development team to transform backlog items into incremental shippable products. Skilful in helping the development team to achieve its highest performance level, while ensuring the scrum project is successfully progressed. Seeking to help without diminishing value as I have extensive experience in SAFe Scrum and Kanban. I believe in coaching teams, individuals, and organizations in delivering great products while working at a sustainable pace. Believes in creating a workspace that strongly brings Agile Alive. Areas of achievement include:

Increased frequency of value delivered, improved story quality, and grew Product Backlog to support 3x more customers. The team was initially serving 1 customer product. Now serving 4 departments with diverse products

Served development teams through process and product focus. Cut cycle time from >90 days to <45.

Radically improved work organization and processes, resulting in massive praise from our primary clients

Organized weekly technical and Scrum Agile training for Developers and published edited video archives

Created Scrum Agile training videos for employee and client onboarding

Coached other development teams. Interviewed and trained additional Scrum Master

EDUCATION & CERTIFICATION

Masters in Education

Bachelor of Arts and Social Sciences

University of Yaoundé, Cameroon.

PROFESSIONAL EXPERIENCE

Scrum Master February 2020 – Current

Southwest Airlines Dallas, TX

Conducted one-day workshops, and daily training. Coached company directors, managers, developers, Product Owners and customers in Scrum Agile principles, roles, ceremonies, artifacts, and processes.

Influenced the Development Team’s Definition of the Done standard to include promotion to Production by end of Sprint for all stories. The team is now transitioning to single-story or daily releases.

Contributed metric feedback to the PMO Agile team and contributed to company-wide Agile CEO.

Introduced the work-in-progress limit concept that helped the Kanban team maintain a constant workflow

Reinforced the concept of reducing batch sizes and smaller queue lengths to help Kanban teams increase their productivity.

Ensures that retrospectives are used as a medium for identifying areas of continuous improvement. And action items, are owned and implemented.

Educated and guided team through the life cycle of a user story ensuring all components are captured

Fosters an environment that adapts quickly to creative change and focuses on Agile development principles

Took responsibility for managing dependencies between the Scrum teams and others, and collaborated within the Scrum Master network, especially regarding items necessary for product release.

Instructed and modelled core agile principles of collaboration, prioritization, team accountability and visibility; ensured the consistent application of scrum methodologies across the enterprise.

Scrum Master January 2017 – Dec. 2019

Anthem Health care Atlanta, GA

Maintained relevant metrics to help the team monitor their performance.

Encouraged continuous improvement in engineering practices to improve code quality and delivery.

JIRA tool is used for Agile Scrum to track the team activities

Foster close cooperation among all team members; encourages cross-training and team support

Build a trusting and safe environment where problems may be raised without fear of reprisal

Actively coach other leaders, peer roles, and individual contributors on continual improvement, growth mindset, and maturing current Agile adoption. Cultivate a team culture/environment of continuous learning and improvement.

Administer metrics tracking and other means to aid the team in overall planning and team throughput

Scrum Master February 2014 – Dec. 2017

Medstar Washington Hospital Washington D.C

Ensured the teams maintain focus on quality and continuous delivery.

Encourage the prioritization of Business Intent and technical debt

Proactively identified impediments and appropriately resolve them using a network of peers and formal channels (including escalation if required).

Influenced business leadership and management teams on Agile principles, practices, and tools.

Facilitated teamwork and continuous improvement of the team’s Agile and XP engineering practices.

Introduced new and advanced practices to improve the team and its delivery.

Understood domain architecture and upstream/downstream dependencies.

Stayed current on domain architecture targets to support the team in risk management.

Utilized team feedback and metrics (quality, delivery rate, etc.) to identify areas of opportunity and work with the team to continuously improve.

Worked with Architects., Product Owners, Business Analysts, and Developers to write User stories that meet the INVEST and MoSCoW models.

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