Kevin Nicholson

advk22@r.postjobfree.com • 801-***-****

https://www.linkedin.com/in/kevin-nicholson-mba-cams-cspo/

Copperton, UT

Executive Summary

Combining business acumen, product and project management expertise, and motivational leadership to drive bottom-line performance and generate multimillion dollar revenue streams.

Dedicated professional, leveraging extensive experience in highly competitive and dynamic organizations to accelerate operational excellence, orchestrate large-scale process improvement, optimize pre-existing systems, and lead enterprise-wide digital transformations. Strategic and focused leader, adept at spearheading business development, risk and data management, auditing, and regulatory compliance. Articulate communicator; harnessing skills to liaise with senior management, vendors, and key industry professionals while proficient building highly productive teams, strengthening talent pipelines, and inspiring pursuit of superior results.

Areas of Expertise

•Business Strategy & Development

•Project & Product Management

•Continuous Process Optimization

•Risk, Data, and System Management

•Performance & Trend Management

•Auditing & Regulatory Compliance

•Business & Systems Analysis

•Team Leadership & Development

•Technology & Workflow Transformation

•Agile, JIRA Scrum, JSON & ServiceNow

•Scrum Master & Scrum Product Owner

Career Experience

Goldman Sachs, Salt Lake City, UT 2018 – 2023

Vice President – Senior Software Engineer

Steered ETO (Enterprise Technology & Operations) Engineering Division, administering best practices into day-to-day operations, driving transformations, and re-engineering needs. Dedicated time and effort into process improvement, consistently identifying issues and implementing solutions to streamline operations. Harnessed business expertise to recommend remunerative strategies to senior leaders while liaising with executive team members to supply details on progress status and project direction. Oversaw annual review process, supporting business functions and compliance.

●Spearheaded entire operation to develop and execute Enterprise-wide Help Desk application, providing Goldman Sachs’ firm-wide 60K users one-stop solution and integrated experience that facilitated seamless technical assistance and quick access to knowledgebase articles, promoted self-service, improved operational efficiency, and reduced overall call volume to support desk by 45%; reduction in call volume resulted in reduction of Help Desk headcount, saving +$500K for the firm.

●Conceptualized and introduced BPM automated workflow to provision and ship RSA SecurID Hard Tokens used by high-end (+$100M in assets) external clients for online trading site access; efficient inventory management of RSA Hard Tokens slashed costs by +$200K.

●Launched comprehensive event notification functionality that provided technology product owners, support teams, and firm-wide users with improved broadcast capabilities, consumer targeted technology related events, mechanism to view scheduled technology events instead of previous outage-related events only; launch resulted in 35% reduction in unnecessary calls and support tickets to Help Desk.

●Partnered with Engineering teams to migrate +300 unique support ticket types from outdated legacy in-house application to Service Now (vendor-hosted SaaS Cloud base solution); decommissioning led to savings of +$300K on server maintenance fees and regulatory fines for operating outdated software.

Zions Bancorporation, Salt Lake City, UT 2008 – 2018

Senior Business Analyst / Product Manager (2016 – 2018)

Owned, managed, systematized, and upgraded Corporate Compliance and Enterprise Risk Management applications such as Governance, Risk and Compliance (GRC) application platform, Enterprise Investigation Management (EIM) application, Anti-Money Laundering (AML) Compliance Monitoring System, and Enterprise Fraud. Detected risks and offered appropriate reposes after assessing programs while providing technical support for reports, dashboards, and tools.

●Instituted new AML Compliance Monitoring application that provided Bank’s AML Compliance team with view into Bank’s transactional source data, enhancing both monitoring of ‘suspicious activity’ and OFAC sanction reporting; produced multimillion dollar cost savings from potential fines and non-compliance with AML regulations (Bank Secrecy Act, Patriot Act).

●Moved Bank’s GRC hosted application to vendor hosted SaaS Cloud Environment resulting in improved vendor support experience for Compliance team regarding resolution of software bugs, improved system uptimes, savings of +$300K in internal hosting fees, and elimination of two full-time FTEs.

●Migrated Regulatory Change Management (RCM) module over to vendor hosted SaaS cloud GRC Platform, replacing manual process with automation and decreasing number of required man-hours.

Senior Business Analyst (2014 – 2016)

Acted as Product Owner for Credit Administration and Reporting applications such as Net Loss Automation Tool, Real Estate Information Management System (RIMS), Problem Loan Reporting (PLR). Augmented workflow with addition and modification of processes, revamping use cases for each initiative and generating new components for each functional area.

●Headed migration initiative of moving Net Loss Regulatory systems off outdated Oracle Platform over onto new supported IBM OB PM Platform, cutting thousands of dollars in Oracle maintenance cost fees for Bank.

●Served as Primary Liaison between client and numerous internal groups, managing projects, clarifying goals, and meeting standards and deadlines.

●Maximized benefits, achieved quantifiable improvements in business metrics, and shaped roadmaps for future projects by redesigning processes.

Project Manager / Senior Business Analyst (2008 – 2014)

Aligned business planning initiatives and financial processes with performance improvement. Orchestrated project management for data capture, storage, and forecast analysis. Tracked industry and geography trends to effect profitable business strategies. Executed Quality Assurance testing for software upgrades and introduced custom reports. Forged trusting relationship with Remote Capture/Check 21 Processing vendor. Drove reporting solutions accuracy with creation and review of technical design documentation.

●Directed Data Center migration for Check 21 (Remote Deposit) processing Servers as System Owner, saving bank +$100K per month in excess hosting charges and fees.

●Led Bank’s Remote Deposit Web Client application integration project with internally hosted Treasury Gateway Portal, fulfilling government regulation for dual authentication for accessing Web-based applications and eliminating potential multimillion dollar fines for non-compliance.

●Officiated project roll-out of Mobile Remote Deposit product for Retail and Corporate Treasury Management customers, resulting in 40% increase in total number of daily check deposits.

●Optimized customer satisfaction and delivered high-level customer service by identifying customer needs and offering prompt and efficient resolutions.

Additional Experience as Senior Business Analyst at JPMorgan Chase & Co. at Salt Lake City, UT

Education

Mater of Business Administration

University of Phoenix, AZ

Bachelor of Science in Sociology

University of Utah College of Social and Behavioral Science, Salt Lake City, UT

Licenses & Certifications

Certified Anti-Money Laundering Specialists, ACAMS, 2017

Certified Scrum Product Owner, Scrum Alliance, 2017

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